Customer ReviewsforBrigs, LLC

I dont even want to give them one star. They have without a doubt the worst communication and follow through of any business Ive ever interacted with. We have had multiple issues with our new construction condo and they never address issues in a timely manner, and its near impossible to get in touch with them unless you send multiple messages and follow **** Our building replaced the taco valves in each unit almost 2 months ago and ever since the alarm for ours has been beeping. We wrote to them right away and havent even gotten a response let alone a fix. An alarm has literally been beeping in our utility closet which we can hear from our unit for TWO MONTHS. This is not the first time theyve left ** hanging on something that was incredibly disruptive and Im sure it wont be the last. Their lack of communication, follow through, efficiency, and productivity has ** seriously contemplating selling our unit because this is just absurd. I would never recommend this company and truly cannot even find one positive thing to say about them.

Brigs Management and *********** Don't **** The prop mgr Brigs refuses to help owners when there's an *****caused problem, and the Board is weak and hides issues. I had to pay for ceiling damage caused by a roof leak, because the mgr said it was MY problem!!! How could damage from **** leaks be My fault??? Brigs / High Rocks Condos couldve done The Right Thing but chose to brushoff reimbursement. There wouldve been no cost to them, and now, the homeowner paid personally thru no fault of his own. Brigs tried to deflect responsibility to insurance companies, then to the ********** by saying Brigs is only doing as they are told. Brigs feigns inability to approve, saying, BRIGS does not have the decision making authority but repeatedly refused requests, apparently not informing the Board of the problem until compelled by BBBs complaint.Dealing with the entire bunch proved fruitless, after continued denials and trying to ignore and dismiss damages. I would Not deal with any of them in the future, including owning in High Rocks Condos again.

This company is horrible. They do not provide the service you pay for. They give you the run around and give you a generic excuse everytime you call. Now if you miss a payment they will harass you for their money. My community has gone thru so many property managers. UPPER MANAGEMENTS DO NOT CARE. They have no positive reviews and they do not care as long as they get their money they will ghost any request.

Awful company. Brigs has been refusing to address problems created by their ripping out my windows for over 6mo despite regular requests. They have refused to answer all other general customer service inquiries, such as the status of sewer work. If you ever get to speak to them they are dishonest and do not address questions or take responsibility for doing their job. They have no process for ensuring owner requests are handled, let alone to the reporters satisfaction, as confirmed by their customer service manager. The process is "forward it to the property manager and hope they feel like answering it". They love to tell you your email went to spam, as if it is not their responsibility to have a working email system. They are running a construction project and claimed they would publish schedules and communicate with owners, if they publish at all it is inaccurate and late. They feel no obligation to provide services our association is paying for, customer/project ********************** or just general maintenance. Avoid at all costs, they're awful.

Absolutely HORRIBLE customer service.As a realtor, you frequently have to deal with property management companies. When selling a condo, a 6D is required. I ordered the 6D on December 1st, for $215. I spoke with someone on December 5th, to make sure it will be here in time for our closing on December 16th, so I payed a $75 expedite fee.I received an email stating the 6D would be delivered to the attorneys office by midnight on December 13th.As of this morning, December 14th, the attorney still does not have it, when I called to question the status of it, they said it was put in regular mail YESTERDAY. On the day it should have arrived at the attorney's office... I was told "the date they give you on your receipt has nothing to do with the actual date you'll receive it, we've talked about this before, they should change that wording, I don't know what else to tell you..."I called and called and called, emailed after email, to try and speak to someone about where the disconnect happened, and how to resolve the issue. I even ordered a $36 overnight *** label, just to get this resolved for my clients, I even offered to drive to BRIGS office to pick it up.NO RESPONSE. NONE WHATSOEVER.If I could give them 0 stars I would, I will also be reporting them to the attorney generals office, they are unresponsive, unprofessional, and TOTALLY unreliable.

Ive been asking for a response directly related to a loss of income due to an illegal, non emergency water shut off with no notice for a month now. Ive gotten nothing after at least 5 emails. More than unresponsive, just straight up ignoring me. Talk about insult to injury. Awful.