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Find a Location

Salem Five Bank has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Salem Five Bank

      210 Essex St Salem, MA 01970-3705

    • Salem Five Bank

      495 Cabot St Beverly, MA 01915-2515

    • Salem Five Bank

      52 Congress St Boston, MA 02109-4003

    • Salem Five Bank

      85 High St Danvers, MA 01923-3111

    • Salem Five Bank

      139 Endicott St Danvers, MA 01923-4803

    Business ProfileforSalem Five Bank

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Salem Five Cents Saving Bank offers financial services including full-service investment brokerage, a full line of mortgage and personnel loan products, commercial loans, certificate of deposits, savings accounts, Demand Deposit, NOW accounts, and on-line home computer banking.

    Business Details

    This is a multi-location business.

    Find a Location

    Salem Five Bank has 37 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Salem Five Bank

        210 Essex St Salem, MA 01970-3705

      • Salem Five Bank

        495 Cabot St Beverly, MA 01915-2515

      • Salem Five Bank

        52 Congress St Boston, MA 02109-4003

      • Salem Five Bank

        85 High St Danvers, MA 01923-3111

      • Salem Five Bank

        139 Endicott St Danvers, MA 01923-4803

      Headquarters
      210 Essex St, Salem, MA 01970-3705
      BBB File Opened:
      6/29/2006
      Years in Business:
      169
      Business Started:
      3/9/1855
      Business Incorporated:
      2/10/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      509
      Alternate Business Name
      • Salem Five Direct
      • Salem Five Cents Savings Bank
      Related Businesses
      Business Management
      • Terri Saunders, Complaint Manager
      Contact Information

      Customer Contact

      • Terri Saunders, Complaint Manager
      Additional Contact Information

      Fax Numbers

      • (978) 745-1073
        Primary Fax
      • (781) 275-7084
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My account was compromised by someone who committed fraud on my account. I took all of the necessary steps to contact the merchants as well as the bank to report the issues. Days later I receive a provisional credit to my account, but then a branch due to the fact I am a black male decided to restrict my account because they said they have to confirm the charges. So instead of allowing me to access my funds I am met with an illegal business practice. Please show me where in the policy it says that you may give provisional credit and also restrict my account so that I cannot have the access to those funds. I truly feel its because I am a black male at which they assume I have caused the fraud on my own behalf. Upon receiving a call from the security department I was met with rude and abrupt behavior. The information and conversation was recorded by both the bank and I so I will be seeking to take legal action on grounds of discrimination and false accusations. This bank has done nothing but accused me of something I have not done. A merchant from where the fraud took place is willing to speak about what they found in order to clear my name but each and every person I get has to be rude? Due to the color of my skin I feel this is highly discriminatory. I have friends that bank at the same bank and have never had this issue. When given a provisional credit they arent met with a restrictive account. Please provide the policy that shows you will restrict an account after giving a provisional credit. I will need the names of each and every person on my case as well as the employee at the ******* branch who put my account on hold for no apparent reason. Ive done nothing wrong.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nancy P

      1 star

      03/21/2024

      I received and deposited an out of state check. I got 2 phone calls...both grilling me over why I deposited an out of state check. I asked if the check was returned they said no. Never heard of that on my life. Then it got worse. I got locked out of my online banking. I called...had to explain the check again. The lady promised to unlock the account. 2 days later it's still locked and they cancelled an auto payment I had scheduled. My account and my money is still locked as I write this. I have emails sent, etc., nothing. Can a bank do this? To clarify: I've never bounced a check, never did anything wrong. This is all over an out of state check that they claimed to be checking on to protect me. I have never seen anything like this in my life. It is terrifying that a bank has the power to hijack a person's money.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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