ComplaintsforPriority Chrysler Dodge Jeep Ram of Salisbury

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a truck from here a few years ago and brought it in for a factory recall today. Was told after completing the recall that they could not properly reassemble my headliner and couldnt not give me an accurate time or expectation for a remedy. Was yelled at and hung up on by both *****, the service manager, and ****, the owner. Last thing the owner said to me before hanging up was Your truck is in the yard as is with the keys in it. Come and get it after telling me earlier it couldnt be driven as the headliner was an obstruction to the driver. Awaiting a response from corporate dodge now while my truck sits unlocked in their yard and not properly reassembled as I have been left with no other options. Who knows if the recall was even fixed still showing as an open recall in the database. I am very worried that the integrity of my vehicles interior is ruined after they now claim there is no issue once threatening with going to the BBB and other review avenues.

  

  Business response

  11/29/2022

   The Customer ******************, did purchase a vehicle from Priority 7 plus years ago. We performed a recall and returned his vehicle completed in the same day. During the process we contacted him with a status update informing him that it may run into the next day to complete. We offered him a free loaner vehicle if that were to be the case. He was not pleased with that and voiced his extreme displeasure. So worked diligently to complete the vehicle in the same day and retuned it to him with all repairs performed in a ******* like manner at no cost to the customer. 

  We have completed the vehicle with no further need for repairs or continued contact.  

  Customer response

  11/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Customer response

  12/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My vehicle that they claimed to put back together accurately now has water damage all through out the inside of the vehicle and my personal belongings. It rained yesterday and I now have photo and video to prove they have acted negligently.
  

  
  

  

  Business response

  01/10/2023

  Replacement of an airbag recall would not cause your moon roof to leak. I would suggest you have the moonroof drains looked at to see if there is any blockage/debris preventing popper drainage. Being that the vehicle is 8 years old with ****** miles and as you have previously stated the tuck is in the ***** and around trees for your work, you may need to have this done to the vehicle. As for our repairs we stand by our previous statement. I wish you the best in correcting your new concern. 

  Customer response

  01/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  THERE WAS NEVER AN ISSUE WITH THE SUNROOF UNTIL IT WAS IN THIS DEALERSHIP. AS THE ***** AND SERVICE MANAGER BOTH STATED ON DAY OF INCIDENT, THEIR SERVICE TECHS WERE NOT PROPERLY EQUIPPED TO REASSEMBLE TO HEADLINER WITH THE SUNROOF (THAT THEY HAD INSTALLED). EVEN THOUGH THE DEALERSHIP STATED THEY COULD NOT PROPERLY REASSEMBLE THE VEHICLE AFTER PERFORMING THE RECALL, THEY DID IT ANYWAYS WHICH CAUSED THE WATER DAMAGE UPON THE FIRST RAINFALL PRIOR TO THE ***** LEAVING THE DEALERSHIP. THE DEALERSHIP HAD TO TAKE THE HEADLINER OUT TO PERFORM THE AIRBAG RECALL WHICH LED THEM TO THE SUNROOF AND NEGLIGENTLY REPAIRING IT CAUSING DAMAGE. PRIORITY WOULD NOT OFFER A RENTAL OF EQUAL PROPORTION TO MY CURRENT VEHICLE AND HENCE NEGLIGENTLY REASSEMBLING TO GIVE ME THE ***** BACK AGAINST MY WILL.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

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