Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some difficulties with my payment and over paid. I sent 5 emails but havent heard anything back besides automated responses. I phoned twice and left messages with every department for someone to return my call. I have left all the necessary contact I for someone to be able to get hold of me. I have yet to have a valid communication. I believe the company would be very willing to help me but cannot break through this lack of being able to get customer service with this communication barrier.

  Business Response

  Date: 01/30/2025

  Hi there,

  Good day! We received an email from the customer that she bought 4 tickets and saw after that she could have had 1 ticket free so then she cancelled them all in order to reapply using the deal of buy 1 and get a shareable link so with 3 more ticket purchases, one ticket becomes free. She didnt get the link. She re bought all the tickets but dont believe she received any discount for having purchased 4 tickets.

  
  We responded to her on how the Bring 3 Go Free program works:
  
  1. Buy a ticket to any event.
  2. Once you make your purchase, you will have a sharable link.
  3. Get 3, or more, people to use the link and purchase tickets to come to the same event.
  4. Once your event takes place, we'll automatically refund your ticket!

  Here's what you need to know:

  -Everyone must use the referral link provided to purchase tickets and attend the same event.
  - Your ticket will automatically be refunded the day after your event takes place.
  -Tickets cannot be purchased with ********************** passes, Groupons or Reschedule codes.
  -The original purchaser can only earn one refund per event, regardless of how many tickets are purchased using their link.
  - This promotion will only apply if at least 4 tickets total are still active in the event once it takes place.
  

  The customer kept on emailing about her tickets and we already explained to her about how the program works. If she didn't use her referral link, then she's not eligible for the program.

  Best,

  PaintNite Team

   

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 paint tickets for a Galt Ca location for my moms 80th bday present over a month before the event even started. The next day (less than 24 hours later) she had a medical emergency so I requested a cancellation to which I was denied by the email ****@yaymaker I was given 4 codes to use at a later time. I let them know I needed a refund but was denied again. I ended up just agreeing to keep the tickets in hopes my mom would get better and to avoid unneeded stress from **** w the back and forth emails of denials. After 3 weeks my mom will most likely never be able to attend a paint event. I requested a refund again to which the coupon codes are once again provided. I need a refund as I will never be able to attend or take my mom to another paint event in future thank you

  Business Response

  Date: 08/13/2024

  This purchase was made by the customer on July 15, 2024 at 1:47:02 PM PDT. The customer initially contacted us via email to request the cancellation of four tickets for the August 24th event, citing that she had selected the wrong date. In response, we rescheduled her tickets and provided her with reschedule codes, which do not expire, allowing her to use them at any time in the future.

  
  After receiving the reschedule codes, the customer sent another email expressing her intent to retain the codes for future use, stating:
  "Sorry to be a pain lol. I'll just keep the coupons and use them for other times in the coming months. Thank you and sorry for any confusion!"

  
  This indicated her plan to utilize the codes later. However, a few days later, she reached out again, this time requesting a refund. We informed her of our refund policy, which states:
   

  PaintNite.com tickets, passes, paint kits and reschedule codes are not refundable or returnable. We want you to enjoy an exceptional event with us. Reschedule codes never expire, so you can redeem them at your convenience. The code will replace any vouchers that were redeemed on your original tickets.

  Following this, the customer filed a complaint.
  
  Here's the link to the article on our Returns & Refund Policy:
  
  *********************************************************************

  Attached to this response are screenshots of our conversation with the customer.

   

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I wanted to share that yes I did originally ask to move the dates at first as I was hoping my mom would get better but when I realized the following day that wasnt the case I wanted a refund. Yes after back and forth and unwanted stress I asked for a refund again as I felt it was fair. The event was booked over a month in advance and a cancellation was needed and still needed.
  
  I would like a refund please.
  
  Thank you *********************************** ************ 

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 6 tickets for friends and family around December 2023. Tickets are expiring soon. I believe I have 6 months if I remember correctly to use the tickets. Ive purchased tickets with this company and had a great time in the past. Just as the overview states with their company, they host painting events at local restaurants and other venues. Issue with my particular situation is that they are not hosting any events in my area. (********, **). They are only offering virtual events which from my understanding some do not include the paint supplies and simply is not what I signed up for. I have contacted the company multiple times at this point to resolve the issue but just seem to be getting a run around. Theyve directed me to their site where I can schedule a time/place for the event but again, none are being offered in the area. Im seeking full restitution at this point.

  Business Response

  Date: 05/09/2024

  The customer reached out to us that:
  
  Issue hasnt been resolved. I purchased tickets back in December to have a paint night however I only purchased the tickets for an in person experience. Im located around ************* and according to the site there are no in person events. Only virtual and I did not buy tickets for the virtual experience. I can turn on *************** if I wanted to stay home. Issue has yet to be resolved and my tickets are about to expire.
  

   

  Our response to him:

  Hi ****,

  Thanks so much for reaching out. You can visit ****************************************************************** find all upcoming events near you. From there, you can type your location into the Search by City or State, which is located at the top right of the website.

  The customer didn't reached out again and decided to file a complaint instead.

   

  Our Returns & Refund Policy:
  
  PaintNite.com tickets, passes, paint kits and reschedule codes are not refundable or returnable. We want you to enjoy an exceptional event with us. You are free to reschedule up until the time of your event using your verification code (which can be found in your confirmation email) and our reschedule tool:

  **************************************************************?
  
  Our system will send your new voucher code to the email address used when making the original reservation.
  
  Reschedule codes never expire, so you can redeem them at your convenience. The code will replace any vouchers that were redeemed on your original tickets.
  
  Here's the link to the article on our Returns & Refund Policy:
  
  *********************************************************************

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [That is a false statement. I received this message from **** April 5th around 7:31 pm providing a link to navigate to the calendar, which I didnt state I had issue getting to the calendar. Therefore isnt responding to my issue. April 5th at 8:50pm I responded trying to be clearer with my issue. Even providing a screen shot to the page they sent me to show them statement that Im seeing we know its a bummer, but we hope to be near you soon, so check back later. I provided screen shots showing time and date of the communication I attempted to help resolve this issue. ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Matt

   

   

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible company and the worst customer service. I have sent them a bunch of emails and they just ghost me. I was going with a friend to a paint nite in ******** ** and she couldn't make the reservation so I rescheduled on time based on their policies and then when I tried to reschedule to 2 different events, they cancelled due to low attendance. the artist then scheduled me without my permission to events on random days/times that I couldnt make. now they wont refund me the money. I tried to dispute with my credit company and waited for them to answer for 3 months and then they said something to them when they told me theyd refund me which was a lie. now they told me theyd give me a voucher with an expiration in 2 months but this event is no longer offered where I live and the voucher cant be used for online or on demand events so they stole my money and now are ignoring my emails.

  Business Response

  Date: 04/01/2024

  Hi there,

   

  Good day! We already have processed the refund for this customer.

   

  Best,

  ****

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Groupon voucher as a gift for a PaintNite.com experience. (Link to Groupon: ************************************************************). However, upon attempting to redeem this voucher, I discovered that each code only provided a $35 credit towards a class priced at approximately $45. This discrepancy left me with an unexpected balance of $10, excluding additional fees and taxes.Moreover, there is a "transaction fee" mentioned at checkout with no displayed amount. The fee is only revealed upon purchasing the ticket, which is another instance of undisclosed charges.While the Groupon mentioned possible additional "experience fees," these were not clearly itemized or specified during the checkout process on PaintNite.com. This lack of transparency in pricing has led to confusion and frustration.This situation appears to be in violation of California Civil Code Section 1770(a)(20), which requires that the total price of a product, including any additional fees, be clearly and prominently displayed in advertisements. Yaymaker's failure to transparently disclose the total cost, inclusive of "experience fees" and the "transaction fee," could be considered misleading under this statute.I request that Yaymaker honor the terms of the Groupon voucher as presented, provide clarity on all additional fees, and ensure compliance with ********** consumer protection laws. I am seeking a prompt and transparent resolution to this matter. Should this issue not be satisfactorily resolved, I will consider seeking a refund and further action.

  Business Response

  Date: 01/30/2024

  We have already told him that if the ticket price is higher than the value of your coupons, you have to pay the remaining balance. You will need to reach out to the team at Groupon. Since your purchase was made with Groupon, we don't have access to your purchases or account here at **********************.

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I acknowledged the business response. Groupon is saying this is their responsibility. Since PaintNite is the company charging the undisclosed fees after applying the Groupon voucher codes, this is clearly not Groupons issue.

  There Is no reason why Paint Nite cant either waive the fees or disclose them on their site or in the cart. They are clearly violating CA law. 

  Regards,

  ****

   

   

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had to reschedule services twice due to no show of artist/facilitator. Last cancelation, no refund was given.

  Business Response

  Date: 12/20/2023

  Hi there,
  
  Good day! It shows that the customer's latest reservation is under this email address: *******************. This purchase was made by the customer on August 24, 2023, at 6:11:25 PM. We have not had any communication with the customer requesting a refund or if there was an issue with her reservation.
  
  It shows in our system that she in fact rescheduled her original tickets on May 24 and received the reschedule codes that she can use to book an event, but she rescheduled her tickets again on June 22 and redeemed them for the August 24 event.
  
  Our Refund Policy:
  PaintNite.com tickets, passes, and reschedule codes are not refundable. We want you to enjoy an exceptional event with us. You are free to reschedule up until the time of your event using your verification code (which can be found in your confirmation email) and our reschedule tool:
  
  **************************************************************?
  
  Our system will send your new voucher code to the e-mail address used in making the original reservation.
  The reschedule code(s) you receive never expire so you can redeem them at your convenience. The code will replace any vouchers that were redeemed on your original tickets.
  
  Here's the link to the article on our Refund Policy:
  
  *********************************************************************
  
  Best,
  ****
  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I looked at a Paint Nite event in ******** on their website, it was showing as $19.50 per person with enough pre-sale tickets remaining for me to buy 3 tickets. I was then charged $81 for 3 tickets, which is over the $19.50 the tickets were being shown as when I went to buy the tickets. I have emailed the company several times about the issue. I asked them to refund me the extra money I was charged or refund me for the event. The company said "Pre-sale tickets are available for a limited time and in limited ticket slots." Their website was showing enough pre-sale tickets remaining though, and the event was being advertised as $19.50 per person at that pre-sale price. I should have been charged the amount that the website showed when I was buying the tickets. If there was a system glitch with other people buying tickets at the same time as me, they should still honour the price their website was showing though. They do not respond to my follow up emails. I know it is only around $20 that I am out, but they should not be able to just take people's money and not respond when people email them. Thank you,*****

  Customer Answer

  Date: 07/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 tickets on January 7th 2023 to attend Yaymaker PaintNite held March 19th 2023 at ***************** in ************ **********. Went online 8 days prior to the event to cancel/reschedule for another time.Received 2 reschedule codes in email and then tried to book for another event. Found that they only offered virtual events and no longer in person events.Told them I wanted a full refund. And they ghosted me. Contacted support and emailed a person by the name of **** and he quit responding. Also went to customer service site on ********************** and ************************** to mention of what happened and how I can get my money back. And again ghosted.Would like my $77.00 fully refunded.Thank you!****

  Customer Answer

  Date: 05/16/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to a paintnite event that was to take place at *************** in April. It was then rescheduled by the company for May 10th and now it is bring rescheduled for a time/date TBD and most likely ********** asked for a refund as this is no fault of my own and they will only give me vouchers for a different event. There is no way to contact customer service by phone. I paid for a service for a specific time/date and did not receive it. This feels very much like a scam.

  Customer Answer

  Date: 05/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted events on the YayMaker website -- I was told by ***** and **** of YayMaker that I will receive 90% of the ticket price. No stipulations were given regarding any restrictions with receiving the 90% . After the event on October 1st, I was only given 70% of the ticket price. When I asked why, I was given a list of stipulations that I was never told prior to the event. This is definitely deceptive business practice to give someone the impression that they will receive a certain percentage and give them no expectations as to how to meet the percentage and then after the date determine that they don't arbitrarily meet expectations the you never communicated.

  Customer Answer

  Date: 10/17/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 10/18/2022

  Employee has been working with team to resolve pay issue. They are in the process of being retroactively paid.

   

  Cheers,

  Team Yaymaker