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Business Profile

Department Stores

Topdrawer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Topdrawer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Topdrawer has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Topdrawer

      110 K St # 4 South Boston, MA 02127

    • Topdrawer

      1815 4th St Albany, CA 94710-1943

    • Topdrawer

      3212 N Sepulveda Blvd Manhattan Beach, CA 90266-2454

    • Topdrawer

      140 N Larchmont Blvd Los Angeles, CA 90004-3705

    • Topdrawer

      273 Newbury St Boston, MA 02116-2420

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/24/23 I paid $153.30 to Topdrawer for a Topologie bag in their Larchmont location. $75 for their Chalk Bag and $65 on a 10mm black reflective strap (to make the bag functional).This was gifted but then I came to learn that the price paid was significantly higher than buying directly on Topologie's website. On their site, I could have received the bag and a strap for a combined total of $77. Even if I was particular about buying this specific strap, it is listed as $45 on Topologie's website NOT $65.Needless to say, this was very disappointing considering there aren't any Topologie stores in the US. I'm not sure if it's this location in particular that marks up the price for this brand this exorbitantly or if it's the entire Topdrawer franchise so I'd like to know if I could get a fairer price at one of their other locations, they price match according to Topologie's website, or if I should just return the item and purchase directly on Topologie's website instead.

      Customer Answer

      Date: 02/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      After having no success contacting Topdrawer via the customer service line or email on their website, I called the Topdrawer Larchmont location to ask for a direct line or email to contact them for a refund. ******, the manager at this location, told me he would try to find out and reach back to me, which he did. He explained over the phone that the company would make an exception and I could return the goods back to the store for a cash refund. Topdrawer would send the store a check than attempting to mail it to me. I also received an extension to return after the 30 day window since it was them that was being unresponsive although I'd tried multiple ways to contact them regarding my issue. When I returned to the store, they also told me that their prices had been adjusted and some products were even lower than Topologie. I do not know what caused this but I did send Topologie an email to let them know their partners were price gauging. I'd sent a complaint to the Attorney General as well per the recommendation of who I talked to at BBB on the phone. I'm not sure what parties were responsible for helping me get a refund but my complaint #******** has been resolved. I understand that by choosing to accept the business response that my complaint will be closed as resolved, but I still think the BBB should look into Topdrawer to see if they are charging a fair price for other products in their store. I realize I overpaid for a Japanese mechanical pencil from Topdrawer last year and I only realized it after being upcharged so much for this product I had to check if it was the case for the other thing I bought there.

      Regards,
      *********************

    • Initial Complaint

      Date:05/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made two purchases with this company online. One purchase was for two pairs slippers while the other was for one pair. I was ordering different sizes because the sizing was strange. I reached out to their customer service since all three didnt fit. They gave me instructions on hour to return the orders for refunds and i followed them. My returns were received weeks ago and i still havent received a refund. Ive emailed their customer service multiple times and left a voicemail on their customer service line because i was never connected to an individual. Their live chat option on their website doesnt work. Ive received no response and still no refund. My purchases exceeded $100 and i cant afford to just throw that away. I feel like Im being scammed. Order numbers were ***** and *****. In fact the emails to their listed customer service are now not being delivered as if the email no longer exists. But like *** said *** called and left a voicemail as well

      Customer Answer

      Date: 06/04/2023

      I have not heard from the business in response to my complaint.

    Topdrawer is NOT a BBB Accredited Business.

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