Business ProfileforDennis Parasail & Jet Ski

Dennis Parasail and Jet Ski ************ On August 17, 2023, my elderly Father paid for my two twins to go up parasailing for the first time. The man behind the counter was extremely deliberate in his message that phones were not allowed on the boat. Both my twins and Father heard this man, *********, make this demand of the terms and conditions, therefore we all followed the rules.I explained to ********* that I wanted to buy the photo package for my Dads upcoming birthday and wanted to be able to see the photos first on my email as my Father would be in the boat with the kids and that this was the main reason we were there that day. The photos were never emailed to me for review and my children and Father saw everyone else on the boat with phones. The crew was giving the guests scan codes to use on their phones to see the photos and because my family thought the photos were coming to my email, and did not bring their phones-per Brackstons order, did not look at the photos so the photos would be a surprise at my Fathers big birthday. Later that day the photos still had not arrived in my email so I called and asked to speak to the manager. I spoke to ********* who said he was the manager and owner.I explained the dilemma and reiterated the fact that the photos were the main purpose of taking this trip and having the three family members go on the boat together. I was told the photos had been deleted and there was no way to restore them.I called on August 21st only to discover that ********* was not the owner but the stepson of the owner, *********************************. The website states 100% satisfaction which we did not have so again I requested a refund. ********* scolded me for giving the company a one-star review, never apologized for keeping us waiting and not returning my call, and hung up on me several times after stating if he could give me a one-star review, he would, refusing to refund us. What type of business treats their customers in this way?