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Reviews
This profile includes reviews for Devoted Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromJesus V
Date: 03/31/2025
1 starJesus V
Date: 03/31/2025
Cut my monthly card amount in half. Would not pay for service of one doctor and refused the service, for a specialist . Not recommended I will be looking for something better.Devoted Health, Inc.
Date: 04/04/2025
Thank you for sharing your experience, and were very sorry to hear about the issues youve faced with your benefits and your healthcare. We take concerns like this seriously and would like the opportunity to review your situation more closely, document a formal grievance, and see how we can help.
Unfortunately, we arent able to reach out directly due to the limited information available through this review. If you're open to it, please give us a call at 1-800-DEVOTED and ask to speak with a supervisor about your experience.Review fromYolanda J
Date: 03/22/2025
1 starYolanda J
Date: 03/22/2025
When I signed up I advised the benefit us important since I'm on ***. They said ****** would go to me each check I called several times where I was advised to wait. I found out they claimed to pay my premium when it was already paid by ********. So I would receive no benefit. I list 3 moths of additional food help do to their lues. I even called several times and was told sanebthing. So as I sit here hungry I'm reminded thatbits devoted healthcare fault. I was lied to over and over.Devoted Health, Inc.
Date: 03/25/2025
Thank you for your feedback. If you feel that you received misleading information, please contact us at ************** to report your experience and have it investigated or to discuss other plan options. We are happy to look into the matter and guide you on next steps.Devoted Health, Inc.
Date: 03/25/2025
We're sorry to hear about your experience. We do offer a Giveback plan, which helps cover a members Part B premium, but this plan isn't always the right fit for everyoneespecially for those with ********* since ******** already covers the Part B premium. It sounds like the agent may not have clearly explained how this plan works, and we sincerely apologize for that.
We take these situations very seriously and have a specialized team that investigates agent interactions to ensure they provide accurate and clear information. If you havent already, we encourage you to contact our ************** Guides to file a grievance against the agent. This allows us to address the issue directly and work with the agent and their company to prevent similar situations in the future.Review fromLaura I
Date: 03/05/2025
1 starDevoted is great at selling insurance and terrible at supporting people to access healthcare. In my area in ******, they sold everyone plans that had NO LOCAL DURABLE MEDICAL EQUIPMENT options. This meant that for the first 9-12 months people had this type of coverage, the oxygen and CPAP/BIPAPs that they were on needed to have contracts switched over and Devoted never managed to get some of these contracts. Patients were advised to give back their oxygen machines before they had a functioning alternative. These are people who were on oxygen for years. They ended up receiving $1,800 bill for the oxygen Devoted Health refused to pay for the time it took to get the patient covered oxygen through Devoted who ... again... had not even 1 local oxygen supplier in the area. The patient cannot pay that bill and is unhappy that the equipment provided by the supplier Devoted chose for them was LESS GOOD equipment. Very sad when a company is clearly designed for profit versus for patient care. Perhaps they should produce "widgets" or something with less meaning to people's lives than "healthcare"Review fromKenneth F
Date: 02/20/2025
1 starLast year Devoted had ************ with a $4,000 Benefitss for covered procedures. I went to see a dentist yesterday and found out that they dropped Delta and benefits for combined eye glasses and dental were now $500 combined. As I had already used $400 for glasses, they would only pay $100 of my necessary dental work. I called Devoted and the agent said if I did not like the coverage I should change providers. I did and my new provider has $4000 coverage just for dental and $300 for vision. I also had urgent care tests for COVID and flu, was told they would not pay for one. They have really gone downhill recently.Review fromWilliam W
Date: 01/13/2025
1 starMy cost for my medication increased 500%, for the last 3months of 2024. I called them in November of 2024 asking why it was there such a great increase. I was told it was what I believed was named flex spending that would end in 2024 and the following year that would go away and my medication would go back down to the original $42. So at the beginning of January 2025 I went to pick up my medication And I found it had increased even more. On January 3rd I called devoted health they told me that I had a $590 deductible once its met the cost for the rest of the year would be $104. On today January 13th I get a call from devoted health And they told me my deductible is $2000 Every time I call them with a cost question,they tell me something different.Review fromR. P.
Date: 01/09/2025
2 starsR. P.
Date: 01/09/2025
**** STAY AWAY *****I am a senior citizen. I'm afraid Devoted Health is trying to pull a fast one on me. 1) Last year, 2024, I had two doctor office visits were I was administered medication, 2) I had two eye surgeries. The first ******** office visit was in around March 29th, the second was about the beginning of July. Update: this is a medication I received in 2023 without a problem.Once I decided to change plans in November, Devoted not to pay portions of my in network approved surgeries, and a portion of medication I received as an injection at the ************ In a conversation with an agent from Devoted, I was told the medication was tier 2 or 3. And that there is an 80/20 split. First I can understand when you receive medication from the pharmacy, there is an additional cost. But I've never heard of such a thing for a **** visit. Following there logic, any meds received during an operation can have the same charge backs. I would encourage anyone thinking about joining Devoted Health to truly reconsider. I do not think this is a fair practice.Devoted Health, Inc.
Date: 01/16/2025
Dear Mr. ******************* style="box-sizing: inherit; color: rgb(209, 210, 211); font-family: *****-****, *****-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration you had with Devoted. This is certainly not the experience we strive to provide, and we regret that your interactions have led to such disappointment.
Sincerely,
Devoted HealthR. P.
Date: 01/17/2025
Dear Devoted Health,Thank you for looking into this problem. I became very frustrated with the responses I got over the phone. I was caught between trying to find a solution and the idea of this going to collection.I see you have looked into the matter, and have made adjustments. I thank you for this. The matter has been successfully resolved. Thank you again.Review fromCarrie K
Date: 12/20/2024
1 starCarrie K
Date: 12/20/2024
AWFUL! Receptionist is rude and unprofessional. Told her my son needed a refill because my dog got into his pills. She told me he had to be seen again before doing so. I explained that was fine but if they could send a few pills over to the pharmacy until the appointment happens to keep him from withdrawing. She said well no that's not how it works. I explained that IS how it works and she said sorry that's your problem. You should have known he was out and scheduled an appt. UMMMM How do I know my dog was going to eat his medication lady!! Arent they supposed to HELP people? I explained the situation again, in which she replied parents should be responsible for scheduling their childs appt before their medication runs out. Wowwwww. PLEASE hire competent individuals in healthcare. This is a childs health we are talking about. Look at the reviews on this place and stay away. I should have!Devoted Health, Inc.
Date: 01/16/2025
Hi There, thank you for reaching out. We are sorry to hear about your experience at the pharmacy. If there is anything that our team of Guides can do to support you, please give us a call at 1-800-DEVOTED (TTY 711) anytime 8am-8pm, Mon-Fri, to discuss your experience and how we could help.
Sincerely,
***** *.
Medicare Complaints Manager
Devoted HealthReview fromJim W
Date: 09/18/2024
2 starsDevoted has misled us in a problem with covering a cataract surgery. At first they said that the surgeon's place of the surgery was not in network. Then after looking at the Devoted web site we saw that it was in network. After talking them again they stumbled around and said "I see that Devoted is network." Then they laid blame on the Doctor and said the doctor had not given the right information. After talking with the doctor they had definitely covered their bases with all the paperwork Devoted wanted. After several phone calls and talking with supervisors, etc, the last person said we "should go to another insurance company. We don't want to loose customers but maybe another company will be better for you." This is the third time Devoted has not wanted to pay for a claim which was in their network.Review fromscott l
Date: 08/31/2024
1 starscott l
Date: 08/31/2024
While it sounds promising, it's not. Once you sign up, forget everything the agent told you, They lie. They will deny claims and use every trick in the book to create stress in your life. You'll end up paying thousands out of pocket and then forget trying to get reimbursed, they deny them all. They also can create a rift between you and your ** by playing these games. They claim that the Drs should reimburse you if you can believe that. It's insanity, bad business practice and should be illegal. They look to take advantage of people by offering a few hundred dollars here and there to BUY your ******** plan, then you get screwed. I can tell you first hand, IF you have chronic health issues and go to a ** more than most people, AVOID DEVOTED. DO NOT TRUST A THING THEY TELL YOU.Devoted Health, Inc.
Date: 10/01/2024
Dear *****,
Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges youve faced and the frustration this has caused. This is certainly not the experience we strive to provide, and we regret that your interactions have led to such disappointment. We are committed to ensuring that our members receive the benefits they are entitled to, and we will work hard to make things right. Please reach out to us directly so we can better understand and address your specific ************ can reach us by phone at ************** or text us at 866-85.
Sincerely,
**** **********
Sr ******** Complaint Manager
Devoted HealthReview fromSarah R
Date: 08/18/2024
1 starSarah R
Date: 08/18/2024
Poorly trained and poorly educated employees give incorrect and/or incomplete information when asked about benefits and costs. They also appear to work from home, and domestic noise (loud TV, babies crying, people talking loudly in the background) often make it difficult to hold a conversation. There are lots of promised benefits, but seemingly even more loopholes to prevent insured people from receiving those benefits. Employees don't understand the problems and limitations imposed by severe illnesses and serious surgery. I was asked - by a supervisor - to go and get a pencil while recovering from open heart surgery for a quadruple bypass, as though getting up and walking to the nurses' station were as simple and easy for me as it would have been for her.I can change my insurance this fall, and will never have to deal with Devoted (to profits and stockholders) ever again. Don't believe the advertising hype - Devoted only cares about their own bottom line, and the promised benefits are largely impossible to claim.Devoted Health, Inc.
Date: 10/01/2024
Dear *****,
Thank you for sharing your feedback, and we sincerely apologize for the experience youve had. We take concerns like these very seriously and are committed to addressing them. Its clear that we fell short of your expectations, especially during such a critical time in your health journey, and for that, we deeply regret any added frustration you experienced. We are working to improve both the training of our employees and the overall customer experience, and we understand how important clear communication is, especially when recovering from serious medical procedures. We are always happy to provide information through your preferred method of communication (Email, letter, text). Your feedback will help us make necessary improvements, and we hope you'll give us another chance in the future to provide the care and service you deserve. If we can help in any way, please contact us at **************.
Sincerely,
**** **********
Senior Complaint Manager
Devoted Health
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