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Business Profile

Landscape Contractors

John G. Sears & Son

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired **** sears landscaping to do some sod and irrigation installation back in March. The work was done in June and not completed. They have since completely disappeared and after many many attempts have not gotten back to us about an unfinished job. They broke our fence for starters. They installed dead grass along with not placing the water heads correctly reaching every section of grass. We ordered a part to use the irrigation remotely and have not received it.

    Business Response

    Date: 07/10/2024

    Hello,

    **** Sears, owner of ********** Sears & **** *** spoke with ***************************** on July 8, 2024. Emails she was sending were going to an outdated email address. Our email server went down in May 2024 and as a result, email and website issues forced us to change our email. A bulk email was sent to all customers notifying them of this change. ****** opened the email we had sent on June 30th. On July 5th, she sent her complaint to us at the correct email address and **** responded first thing Monday morning. This was his first time hearing of some of the problems she had been having and ****** now understands the lack of communication. Also, there were no phone calls to our office which has a dedicated office manager to answer the phone. We simply were unaware of the issues. We have set a date to do the work and repairs and now have an open dialog with this customer. Thank you to **** for calling and letting us know of this complaint filed. 

    Regards,

    ********** Sears & **** ***

John G. Sears & Son is NOT a BBB Accredited Business.

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