Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving bills from this company for a timeshare that was never used and my father cannot remember ever agreeing to. I have tried to contact the business for over a year to no avail, yet they continue to send bills.

  Business Response

  Date: 05/05/2024

  We have been working directly with this individual. He has been offered relief from his father's ownership with our company.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuously, I have reached out to ********************, **************************** wife, ****, ************ at Pier 7 Condominiums in ** regarding billing issues (for Statement - Customer #****) that prevents me from access to my timeshare in MA and/or trade to other locations. The uploaded file have recent emails to ***************************** in order to resolve. I have documents from an attorney in TX & one in MA that I retained to help resolve this issue previously & sent payment although not receiving any invoice(s) from Pier 7. Due to non-response from ******************************************* they ended representation as a cost saving measure to me. I have exhausted every suggested avenues by the VA disable veterans office, & no longer has the fund to retain counsel as my sole income is SSDI. My timeshare is paid in full, & since relocating from MA to TX have contacted Pier 7 & updated my contact information, also documented on the **** money orders, etc. In 2021, while speaking with & inquiring from *** at Pier 7, as to why I was not receiving invoices, he search in the system & informed me that my information was never updated. He assured me he would inform his supervisor ******************** & ensured me that an invoice would be sent out although late. I know he did speak with ******************** or someone because I did received an invoice & promptly submit payment using a **** money order as suggested by the VA ******* I did also add a note for ******************** to contact me to address the billing issues. Emails in the uploaded file would show that I did finally for once spoke with ******************** upon calling the front office & was told she was on her way out & would call back. After no call back or ******************* left with staff at Colonial *********** voicemail the 01/07/22 email was sent. Then still no response, I reached out to *** who informed me that ******************** forbid him to speak with me, ********************** was also forbid previously. ******* was my last name at purchase, it is now ******.

  Business Response

  Date: 01/29/2023

  ***************** has been made aware of her past due maintenance fees several times.  We sent them to her attorney and to her as well.  She has been told many times over the years that she needed to supply us with documented proof of her supposed payments and that once we received them, and if we received them then we would be most dutiful and would apply them to her account.  She has failed to provide any proof of payments for the outstanding invoices that I have attached for your review.  This has been going on for years and ***************** will disappear suddenly and then come back with the same routine blaming me the General Manager, **********************, President of the Trust and any and all employees that she can speak to over the phone.  Once again, the burden of proof of payment is on her.  I have no problem crediting her very delinquent account with any and all proof of payments that she claims to have made.

   

  Very Truly Yours,

  *****************************

  Resort General Manager

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Please see attached narrative uploaded (The First file uploaded) to support rejection.  The other uploaded files are documents to support rejection.  Note some listed files are missing as the system did not allow me to add additional files and the were already listed on the uploaded narrative.  Thank you.
  
  
  Regards,

  *******

   

   

  Business Response

  Date: 02/13/2023

  Here are replies to and from *******************  I also have included the Billing and Collection Policy for the resort.  ****************** has owned the timeshare long enough to know that she is responsible to pay her yearly maintenance fee as well as all Special Assements that we have invoiced her for.  While she has moved several times over the years the resort has remained at the same address.  There is no excuse for her failure to keep up with her payments, we have sent her outstanding statements many times over the years asking her for any discrepancies that she can provide us that these outstanding invoices were paid.  
  
  *****************************

  Customer Answer

  Date: 03/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Attached rejection 

   

   

  Business Response

  Date: 04/11/2023

  ***************** has been asking for her account balance over the past few years.  I continue to provide the outstanding balances as requested and she continues to make excuses for not paying her resort dues.  She has been asked many times over the past few years to kindly provide proof of any payments that she has made, and I will update her account accordingly.  At this time, I have exhausted all efforts to satisfy her and will not continue to argue this moot point of who is right or wrong.  It's simply exhausted my efforts to work with her.  She can either pay the resort what is due or sign a reconveyance deed and end her relationship with the resort for what is long overdue.  I have once again provided valid fees that continue to go unpaid by ***************** for many years.

   

  Very Truly Yours,

  *****************************

• Initial Complaint

  Date:06/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took over this time share 6 or so years ago when we lived in ***********. Since then we moved to ********* in 2018. We didn't receive a **** for the time share and frankly I forgot about it. I got a call last year from a collection agency because I owed several years of payments. I paid that on the spot. The collection person took down my new address and said it would be given to the person who does the billing at Pier 7. So this year when I hadn't gotten a **** from them I started calling and calling and calling. At one point I spoke to a very nice guy who took down my correct address(they STILL had my old address) and left a message that I needed a **** sent to the new address. I know he did this because weeks later when I still had no **** I called and got him again and he read off my correct address. I have left multiple messages on the managers voice mail and can get no call back or ****. The general manager is the problem. If she can't bother to send a ****, she shouldn't have the job.

  Business Response

  Date: 06/10/2022

  There seems to be a problem with this customers address.  I have sent out the May invoice to his new address.  I will speak with the office manager at Pier 7.  I will send out another address.  The customer could have paid the gentleman over the telephone.  Not sure why he wouldn't have simply paid what was due.  I am the General Manager and have been out of the office on Bereavement and also I had Covid and had to quarantine for two weeks.  Pier 7 accepts all payments.  This customer did not have to wait for me to return to work to pay his ****.  Once again, I will personally send him another invoice.

   

  *****************************

  General Manager

  Customer Answer

  Date: 06/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********