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Business Profile

Bank

Savers Co-Operative Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Savers Co-Operative Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Savers Co-Operative Bank has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mortgage payments are being processed by check but the bank is sending me letter of non payment - this happened in 2022 and they recovered payment and apologized for error - November 2023 I got same letter communicated with Jason R and he located payment - December 2023 I got a loan late payment letter stating that November 2023 and December 2023 were not received - both check payments were processed by my bank and Savers on time and at least one week early from the due date of the 14th of each month. October check ***. November check *** and December check *** - 2023 payments were all on time and processed

      Business Response

      Date: 01/29/2024

      Dear ****,

      Thank you for bringing this matter to our attention.  We are sorry for any inconvenience that you have experienced. 

      Savers Bank has completed its review and would like to apologize for the processing errors that occurred.  We can confirm that both transactions were corrected at the time you brought the matters to our attention.  We can also confirm that payments were applied prior to the loan due date and recorded on time. 

      Lastly, in an effort to prevent future occurrences,weve taken steps internally to ensure this will not happen again. 

      Sincerely,
      Savers Bank

      Customer Answer

      Date: 01/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Savers Co-Operative Bank is NOT a BBB Accredited Business.

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