Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 13 Oct. 2023, I purchased a vehicle at BALISE CHEVY BUICK GMC in ***********, **. This dealership collected & $35 for an inspection they did NOT perform. My neighbor brought it to my attention. I'd left the lot to discover that after 7-10 days I would be driving illegally w/o a sticker. I was inspected 10/27/2023 at *********** **** * ****** after no callbacks from BALISE to remedy. Since 13 Oct, I have called 7 times. I am unable to speak with Mr. S (Sales Manager) or KATRINA (salesperson?). I am being ignored. I speak, at length, to Reception/Phone Service each time. Shortly after, KATRINA leaves a message. "I MUST PROVIDE A RECEIPT or PHOTO to prove that I have the vehicle inspected! All I heard was, "send oil to ****** They CAN confirm that, THEY DID NOT INSPECT THE VEHICLE & COLLECTED $35 FOR IT. I am AGAIN requesting, SIMPLY, to please, REFUND my MONIES. I am a PTSD Veteran and have experienced some anxiety at being taken advantage of; IN MY FACE. Most people might walk away, because it's $35. I feel, if 100 walk away, that's $3500. In this country, that's THIEVING;Thank You for any assistance in this matter.

  Business Response

  Date: 12/14/2023

  The reimbursement check was sent to the customer on November 27th.

  Customer Answer

  Date: 12/14/2023

   
  Better Business Bureau:
  
  The BBB has spoken with the consumer, the consumer has received the reimbursement check and is satisfied with the resolution. This complaint will be closed as resolved.   
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the dealer and the factory refuse to complete the necessary work needed to get the NEW VAN back to the value of what a NEW van is valued with no damage Factory and dealer damage has decreased the value of this van, and compensation for the lesser value then paid , or repair is required to bring such autos condition to the way it was supposed to be delivered in a new condition A peaceful protest yesterday was meet with the management calling the ************** police, during the conversation the management told the officers we are not going to service or fix his van, the police then stated to management and myself i have the the right to protest wear i was located as long as i was not on their property ,,,**********

  Business Response

  Date: 11/14/2022

  Balise Chevrolet/Buick/GMC has offered full purchase price plus all taxes and fees to ****************** since the van doors meet GMC tolerances but this is not satisfactory for the customer. We have offered to either have a GM technician look at the vehicle or buy it back completely at the original price paid. Please feel free to contact the General Manager of the dealership and he will be happy to discuss these options.

  Customer Answer

  Date: 11/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: It is 12 months to 16 months to order another van ****************** wants to wash their hands of this by giving me a checkAND WILL NOT allow me to order another van threw them,,A police report and or police summoning of responding officers on 11/12/2022  for testimony of the management  telling the officers  WE ARE NOT  going to fix his van, this is unacceptable in any form ,,,their seems to be only a few  ways to resave this  One replace the van with the same type,,two  repair the van with the necessary parts  recommended by a CERTIFIED GMC  body shop and provide a rental for the 2-3 weeks the van will be down, and three  compensation  of 7,214.23 seven thousand two hundred dollars and twenty-three cents ,,I personally see no other option and the offer of buying back the van wear it is not available and Thay will not order me one is unacceptable,,, Attorney ***************** has been updated on this matter but not retained  at this time and is ready if need be to bring it threw any and all legal  process, the attorney general ,the governor and the mayor  are all expected to contact the business in question to get a solution,Chanal 40 and informed and expected to interview myself as a continued protest effort will be conducted in front of such business as the officers stated im within my rights to due so,,  it is recommended to cut a check for the amount above or order a new replacement van to resolve  a issue, The lemon law may also play a part in this as well as it can be filed up to one year and under 15000 miles it is not out of the question   ,with out a reasonable resolution to the BBB  complaint  it is expected a court filling will take place ,placing a unnecessary cost on GM the Delivery Driver of the auto And Balise ,,,The question or offer of returning the van for a check IS NOT  a offer i am  willing to settle for 
  

  I will keep you informed as more documents come in from different dealer ships, repair shops and GM itself  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/17/2022

  Balise Chevrolet Buick GMC and the GM-Certified Balise Collision Center inspected Mr. ******** vehicle based on his statement that the right rear door alignment was off. Three collision center technicians independently inspected the door and found that no adjustment could be made. All hinges are welded onto the door and the alignment did not appear to be off.  The door operated as intended and any adjustments would affect the operation of the door. 

  Since ****************** does not want Balise to buy the vehicle back, the next step is to schedule a GM Field Technical Engineer to inspect the vehicle. This vehicle is still under factory warranty so if the GM Engineer finds any issue with the door, ****************** could have that repair completed at no cost and a rental would be provided as part of that repair.These repairs could be completed at a ***Certified Balise ****************. Please contact either the General Manager or Service Manager at Balise Chevrolet Buick GMC to coordinate a visit with the GM Engineer or let us know if you would rather they contact you.

  Customer Answer

  Date: 11/17/2022

  Request contact from the general management or those who are in charge of the inspection and repair of such van threw email as there is a record of this preceding and agreement ,Upon speaking with the BBB at **** am on 11/17/2022 it was acknowledged that a record will be made and the case will be opened back up if resolution is not met ,  I am in full agreement with a person such as the district   reviewing such damage not only caused by the delivery but also the additional damage caused by the shop in a attempt to correct that defect  4 to 5 times that the auto was in your location, It is expected that upon contact  threw email so that their is a record of such discussion  and agreement  with such meeting being recorded  for the resolution ,, once that has been completed the van in question will be trailered out  to a different location and a different district for a second evaluation using GMC  district  personal to see if both evaluations are similar or different  as far as EXCEPTABLE   gaps or spaces in doors,,,It has already been evaluated that the drivers door is BENT and needs replacement this may have been caused by the delivery or the repair of the leak,,,It has been noted that the doors on the side are not lined up and need replacement and the gasket was not reattached using factory specks and material ,,It is further noted and video taped prior and after the damage that accrued to the side doors  that  it appears a bar or wedge tool was used in a attempt to adjust doors,THIS DAMAGE is a direct of Balise attempting a repair   The attorney general   complaint was also produced prior to the response of this complaint                

  Correspondence  can be done thew      **********************

  If this is unacceptable, then we can have a third par**  

  he is informed of this, is not retained, retaining him as he is a friend is only a call away if need be  ** for your time 

  ***********************************, At** - Financial Lawyer | *********, ** (*********************)

  ************
  
  

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************