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Business ProfileforCardi's Furniture
At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 1 Furniture Way, Swansea, MA 02777-3424
- BBB File Opened:
- 7/19/2004
- Years in Business:
- 95
- Business Started:
- 11/12/1928
- Business Incorporated:
- 5/6/1947
- Type of Entity:
- Corporation
- Number of Employees:
- 550
- Alternate Business Name
- Cardi's Furniture & Mattresses
- Ashley Homestore
- Cardi's Department Store, Inc.
- Business Management
- Mrs. Susan Halvarson, Executive Director
- Ms. Alyson Pimental, Director of Customer Service
- Ms. Elizabeth Coutu, District Manager
- Contact Information
Principal
- Ms. Alyson Pimental, Director of Customer Service
Customer Contact
- Mrs. Susan Halvarson, Executive Director
- Ms. Alyson Pimental, Director of Customer Service
- Ms. Elizabeth Coutu, District Manager
- Additional Contact Information
Fax Numbers
- (508) 379-0858Primary Fax
Phone Numbers
- (508) 379-7500Other Phone
- (401) 826-5600Other Phone
- (508) 379-0858
Customer Complaints
75 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
52 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Vibhuti R
07/14/2024
Cardi's Furniture Response
07/15/2024
The customer purchased in March 2019 with a 5 year extended warranty concluding March 2024.
The first time we heard from the customer was February 2024. The customer stated rips and tears. The technician went to the home and found pet damage from claws and moving damage. Both of which are not covered under the extended warranty.
We offered to assist the customer in getting parts from the factory at a charge to her and we would install for free. She paid for those parts. However the factory has not been able to send the correct parts. In the beginning of June the factory sent the wrong parts. When we reordered, the factory claims they shipped out parts but never did.
At this point we understand that the customer may want to cancel this parts attempt and just be refunded. Which we can certainly do. I left the customer a voicemail to reach me directly to process this.
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