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Vitality Veterinary Svc has 1 locations, listed below.

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    Business ProfileforVitality Veterinary Svc

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    581 Gar Hwy, Swansea, MA 02777
    BBB File Opened:
    2/8/2018
    Years in Business:
    7
    Business Started:
    1/1/2017
    Number of Employees:
    5

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Chris S

    1 star

    04/26/2023

    On April 25, 2023, I arrived at **** for a **** appointment because I went to our Doctors previous address instead of the current address...the former address was the only address that I was familiar with as my wife usually takes our "******** ***** as I'm on the road as a truck driver. Our Doctor was on Maternity Leave and this so-called Doctor ********************* who apparently is covering for our Doctor refused to treat/see our dog because of my error of going to the only place that I have been to! Are you serious! What Vet refuses to see a patient in distress over a 10 minute issue...no compassion whatsoever for my ailing ********! I was told I had to reschedule her appointment...seriously? Absolutely pitiful! So I say to Doctor ****...please explain to our Doctor who we have the most respect for when she returns from Maternity Leave why she lost a loyal customer because of your lack of compassion, your lack of professionalism and understanding! I'm sure she will be highly ****** in your idiotic decision and lost of business! Our dog deserves an apology, our dog did nothing wrong to be treated in this manner and if you think you acted responsibly...you're not a true Veterinarian! You should and I will be very vocal to the ************* Board to see that your are reprimanded for your actions! It's the best that I can do since you ultimately turned your back on a pets well being who was seeking comfort and got nothing from you!To all that reads this complaint...Yes, I am upset! Who wouldn't be? To be refused service for our hurting ******** because I went to an old address 2 miles away and once updated on the new address, promptly arrived 10 minutes later is absolutely pathetic for a 4.1 rated facility! DR ****....you should find another line of work like maybe **** of *********************** far away as possible from taking care of pets and animals! Clearly your heart is not 100% devoted to to the care of animals! You proved that yesterday!*************************

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