Business ProfileforCotti-Johnson HVAC, Inc.

On 2/22/2024 Cotti Johnson installed a new boiler in my home to replace the old one. I paid them $1000 for a down payment and still have to pay off a loan amount of $12,940 for this entire disservice.There have been nothing but problems since the install. Primarily, there have been gallons of water pouring from my radiators each time I turn on my heat. I have been without heat now for over a month. I've called them back out multiple times to resolve the issue and still have no resolution.On 3/1/2024, they sent out a technician named ***** who stated that the problem was the pitch of the radiators. I then observed that the boiler was flooding and water was leaking from one of the pipes that carry steam up from the boiler - they sent out another technician named **** on 3/4/2024 and 3/8/2024. The radiators are continuing to spew out gallons of water and I still do not have heat in my home.Most recently, the company is requesting I pay them over $800 to replace the air vents (which sell for $35 each) on 3 of the radiators because thats now allegedly the problem. They are refusing to help me if I dont agree to this. Previously, the air vent replacement was a merely a suggestion as they may be damaged from the flooding.There are other concerns such as there being no water in the chamber when I go down to check the boiler, and a flashing red light that says the water level is too low and it needs a manual reset. The noises coming from the boiler, the pipes, and the radiators are louder than ever.*** hired a professional to come out to fix these issues and offer a second opinion. This professional has confirmed that what Im experiencing is not a vent issue. Instead, his findings indicate: the condensate is not returning to the boiler or it's being pulled into the steam supply due to a piping issue. The vents are likely damaged and will need replacing because of this, but that won't solve the underlying problem.