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Business Profile

Cell Phone Equipment

BuyBack Engineer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type

  • Initial Complaint

    06/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    BBB unable to locate business
    You closed my other complaint cuz you said it was resolved but they never sent me back my phone ever they said that they found it and they never kept it back if you obviously stole for me and you guys are acted like it was resolved and did nothing

  • Initial Complaint

    04/24/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On April 11th, I sold my iPhone to buy back engineer order lb00350 and was to be paid $285 the day it was Delivered to them. Delivery was confirmed on the 18th. They will not respond, return phone calls and now I cant Even access their website.

    Customer response

    05/04/2022

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    04/20/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In march of 2022 i sent these people a phone with the agreement of receiving $280. 3 wks later, no money..no phone returned, and they have ceased to exist.

  • Initial Complaint

    04/18/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I created an order to ship my iPhone XS to the company on March 28, 2022 and shipped it out the next day. They sent an email on April 1, 2022 confirming that they received the phone and expected to complete the order and payment for the phone by the end of the day. I emailed them on April 8, 2022 to follow up on the order.I have called them multiple times and sent emails but have gotten no response. The calls now go directly to voicemail.I sent an email on April 18, 2022 and received an undelivered message saying that the email couldn't be found or is unable to receive mail.I have seen reviews on Trust Pilot with similar customer experiences dating back to April 1, 2022, and left my own review.

    Business response

    05/31/2022

    Hello,

     

    Your iPhone XS 64GB (AT&T) is being returned to you today and will be delivered by the end of this week. Please reach out to us at ******************************** to obtain the tracking number

  • Initial Complaint

    04/16/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    This is a cellphone buyback company. It was agreed they paid me $272 for the trade in. They dont respond to calls and emails and its been like a month. Its been **** days since they received the device according to the tracking information but no updates or payment.Order Number: LB00245 Date: 03/22/2022 **** Tracking Number: **********************************

    Customer response

    04/27/2022

    I have not heard from the business in response to my complaint. They said theyd return my phone up to 30 business days later with no payment.

  • Initial Complaint

    04/15/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I entered into an agreement to send an IPhone 11 to them in exchange for $441 via check. They received the phone on March 31st via **** (Tracking #**********************************). I emailed them the following week and was told the check was shipped out on the 1st and if I had not received it by early this week (11th) to email them and let them know. I emailed them on Tuesday this week and explained I had not received it, no response. I emailed them today again for a followup and I get a bounce back saying the ************************************ email does not exist. You can imagine how worried this got me. I want either the cash promised or the phone back!

    Customer response

    04/26/2022

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    04/12/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    They purchased my IPHONE 11pro plus for $340.00. I got A confirmation email that they received my phone and they will be sending me the payment on 3/29. I never have received the payment. I emailed the company I started emailing the company on 4/1 letting them know I never received The payment. Then on 4/4, I received an email from them saying they approved my payment on 4/4 and I should have it in three days. I never Received the payment and now they ar no longer responding to any of my emails. No payment but yet they still have my phone.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

NR

This business is not BBB Accredited

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Businesses in this category

Years in Business: 3

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1751 Main St # 959

Tewksbury, MA 01876-5846

Visit Website
(617) 794-9457

Customer Complaints Summary

7 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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