Complaints

This profile includes complaints for Worldwide TechServices, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Worldwide TechServices, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Worldwide TechServices, LLC

  85 Rangeway Rd Ste 1 North Billerica, MA 01862-2105

• 

  Worldwide TechServices, LLC

  836 North St Ste 400 Tewksbury, MA 01876-1275

• 

  Worldwide TechServices, LLC

  85 Rangeway Rd Ste 1 N Billerica, MA 01862-2105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know if this falls in line of something to complain about on here, but I was scheduled for 3 interviews with this company. I was told all three times I would be contacted for a phone interview and all three times I never received the call. I made it known several times and was met with excuse after excuse. Once finally contacted a week after the 3rd missed interview by them I was told by the lady scheduling them that she doesn't know what happened but the job isnt available anymore. So they stood me up three times but had time for others? That feels wrong and I feel wronged. I wouldn't be here if I wasn't already struggling looking for work with my degree and certification so this is a bit demotivating on someone's mental. IDC what happens at this point, I feel word by the hiring manager I was supposed to talk to on why I was left hanging would be nice cause I for sure wont work for them after this. Unprofessional

  Business Response

  Date: 08/11/2023

  As an initial matter, this complaint does not relate to our company's service as the individual who made the complaint was not a customer, but rather someone who applied for a job at our company. Even though the complaint does not relate to any service issues, our recruiting manager still made several efforts to contact the individual to talk to her after she made the complaint, including two phone calls and an email, but she never responded back to our messages.  Moreover, the statements in the complaint are inaccurate as our company did not find time to interview others, while not having time to interview the Indvidual who made the complaint.  Instead, the position was never filled and closed altogether due a change in business in the area of the position. While we wish that we could have spoken with the individual who made this complaint and explained to her that the position was never filled and closed to resolve any confusion, unfortunately, we were unable to do so as she never responded to our efforts to contact her after this complaint. 

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Computer contracted with *************** Services to repair my brand new computer. The initial service tech failed to honor his pre-arranged time to service the computer and became verbally aggressive toward my wife when we asked why he did not arrive (2/9). He refused to provide us with the name or phone number of his company. I called delll and was given the direct contact information. On 2/15 I filed a complaint directly with *************** Services about the employee and inquired when a new technician will be sent because my wife's computer was still not repaired (as **** promised since the part is under warranty). The associate my husnabd spoke with at 2:30 est on 2/15 (because a tech failed to show again) told me he was escalating the situation and that a Manager (****** or *****) would be contacting me. No such contact was received.I then received another email today, 2/16 no saying my case is closed. I still do not have my motherboard (which is still under warranty replaced, nor have a received a call from the manager as promised to discuss the situation. I honestly do not know what to do at this point. Please help!!!!

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WWTS Had me spend 400$ to provide a tool kit for their company and extend my insurance.I followed these requirements.They then told me my Insurance wasnt good enough and it need to be reviewed.at this point at had already been sitting for 3 weeks waiting to get updates on start times, etc.a week of review for a single piece of paper. (Insurance Declaration)They then forwarded me onto doing verification, which required me to spend more money in gas to go somewhere that was 30 minutes away.They then set me up to go do a drug test, which I also had to spend money on gas to go and do somewhere else that was again, 30 minutes away.All if these acts came 1-2 weeks at a time, I was sitting with no updates of any kind.Orientation came, I completed it at the top of my class and now they have finally gotten me an appointment for my Drug Screening. Get that complete and it takes almost 2 weeks for them to give results.They turn around and dismiss my employment Refuse Reimbursement for money spent on their Onboarding Process. This company has people spend money on their company for employment, then when they decide they dont want them anymore before they even have a chance to work, they refuse to do whats right. This company has been a Night mare and all these actions took 2-3 months. Still wasnt working. I moved mountains for them. They burnt me in the process multiple times. WWTS Owes me 2 Paychecks Now.and 400$ for Onboarding Reimbusment. I will not settle till all money is paid to me immediately.

  Business Response

  Date: 12/19/2022

  This is not a complaint from a customer and therefore is not appropriate for the Better Business Bureau.  The complaint is from a former employee who was let go because he did pass our criminal background check.  Also, he did receive reimbursement for the expenses he complained of because he did not submit the necessary information in compliance the company's expense reimbursement policies.  Despite this, the company has now ensured he has been fully reimbursed for all such expenses, so this matter has been resolved.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a service contract with **** that covers "Next Business Day *************** from **** which they contract out to Worldwide **** Services. We have been waiting since Friday, October 21 for our repair to be completed. It was supposed to be escalated on Tuesday 10/18 and a manger would call be back "within an hour" which never happened. Worldwide **** Services acknowledges this is their fault due to inadequate staffing, but refuses to rectify the issue. They need to extend our service contract by the number of days of downtime due to their negligence as well as provide a $75 credit for the inconvenience. Their technician also lied and said he would come out on Saturday, October 29, 2022 when in reality he never showed and his manager (*** at ************) has indicated that he will not be showing up. *** has adamantly refused to provide phone or email contact for anyone else at his company that I can speak with.

  Customer Answer

  Date: 11/08/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 11/20/2022

  Worldwide TechServices (WWTS) apologizes for any inconvenience to the customer in the delay of service. WWTS provided service as quickly as it could given that it had resource issues in the customer's area and completed the service on 10/31. As the customer points out, the customer's contract for next day service is will ***** not WWTS, so WWTS has contacted **** regarding the customer's request for a credit or extension, and WWTS understands that ********* be in contact with the customer regarding these requests.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a broken hinge on a ****** laptop that needed replacing. ****** sent me a technician through WWTS. On 2022-09-21 a technician arrived. Right from the beginning he seemed rushed and uncaring (he parked his car blocking two other cars without attempting to look for free street parking). I had multiple computer parts that I received from ******, and the technician knew this, but he did not care to look what parts I had, instead he immediately went in to try to replace the hinge without knowing what else is available. Because of this, he thought that there are missing screws (****** did send me screws), he did not install a brand new LCD screen that ****** sent me, and he didn't intially install a new bezel that ****** sent me. When he put the old bezel on, it was put on very poorly so I asked him to please put on the brand new bezel. He put that on, but also very poorly in a rush: there were bumps all along it, I could see into the inside of my screen, and it was placed assymetrically which caused some of my screen to be covered. He had proudly been telling me that he has a lot of businesses and that comupter repair is just one small thing for him. He also told me he hires a lot of immigrant university students, trains them, and has them do his jobs. Because the job was so bad, after he left I asked WWTS to please send someone else to re-install the screen and bezel. I explicitly asked for someone not from this technician's company.The next day I got a call from someone who told me he was an employee of yesterday's tech. I called WWTS and requested to cancel the work order and send someone else, but he did arrive a few hours later. He was just as amateur and messy as expected: he dropped the box on arrival, left lots of garbage on the floor, carpet, and two tables. He told me he's only been doing this for 2 months. This is a student employee of yesterday's technician. WWTS didn't seem to care to send me two amateur side-gig "technicians". Extremely disappointed

  Business Response

  Date: 10/11/2022

  Upon receiving the complaint, our Area Director of ***** Services immediately called the customer and spoke with him about his concerns.  The individual that took the service call was not an employee of Worldwide TechServices (WWTS), but rather worked for another company that WWTS contracted to take this call.  Upon speaking with the customer about his experience with the employee of this other company, WWTS apologized to the customer for his experience and then notified the other company that their employee involved in taking this call can no longer take future calls for WWTS.  The customer expressed to WWTS that his only further need was to have a new Bezel for his system.  As a result, WWTS expedited the ordering of a Bezel and had it shipped to the customer, at no cost to the customer. As a result, WWTS believes this complaint has been resolved.  

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as *********************************************************************** (WWTS) is itself a contracting company, so by saying that the employee was not hired by them but rather wasby a contracting company it sounds like they are running away from the responsibility.

  Nonetheless, they are correct in that I wanted my laptop bezel fixed. They did send me a new bezel, but they did not send a tech person to come and install the bezel. The entire issue is that the bezel was installed incorrectly by an incompetent tech, but I surely am no better at installing it myself - somebody needs to come and finish the job. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 10/18/2022

  WWTS is dedicated to resolving this customer's concern.  We have opened a service call to have the bezel replaced and have assigned the technician that the customer has requested to handle that call.  We hope to have the bezel replaced soon.

• Initial Complaint

  Date:06/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2022, ****** sent a computer repair technician from Worldwide **** Services to replace the motherboard in my computer. When I noticed that the technician was keeping the original mother board near his bag, I asked him, Dont I get to keep the mother board? The technician, then went into a long explanation of how he was keeping the mother board from my computer so he could recycle it. I was at home by myself that day and did not want a confrontation. I am requesting a written explanation from Worldwide TechServices as to why its technician does not understand that he must abide by the customers request when a customer requests to keep his or her own item.

  Business Response

  Date: 07/05/2022

  Per the agreement between ****** and Worldwide TechServices (WWTS), when WWTS replaces a defective part with a new part (which ****** provides),WWTS is required to return the defective part to ****** within 30 days of the repair.  If WWTS fails to return the defective part to ****** within 30 days of the repair, ****** will charge WWTS for the cost of the part.  As a result, per WWTS's agreement with ******, WWTS's technician could not leave the old motherboard with ************ once he had replaced it with the new motherboard sent by ****** as the contract between WWTS and ****** required WWTS to ship the old motherboard back to ****** within 30 days of the repair.