We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

XDrive Motors Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Mer. Benz SL400 convertible back in April of 2024 The vehicle had damage to the wind screen which needed replacement also a thumping noise when you speed up which ended up being the differential The Dealer guaranteed this would be replaced at no charge. They had the vehicle an extra 20 days,, the salesman could not find the car, we found this odd, he explained the car was out with his runner. After a week we returned on friday because the car was due at the paint shop, again this time the car was there but they couldn't find the keys. We asked the salesman if the repairs have been completed , he said yes. We also noticed the car had not been detailed which they said they would do. The car had been scheduled for 9am Monday to be wrapped. On Monday at 10am the ************ called us and told us the car had not been delivered. He then sent a worker to the dealership to pick up the car but the car was not there. We called the dealer immediately, they couldn't find the car they said it might be out with a runner, it wasn't until 115pm that the car was located and delivered. None of the repairs had been completed. The car wasn't even vacuumed or washed. When I checked if it was repaired, IT WAS NOT, I've notified the dealer at least 25 times, leaving messages and getting NO response. It is now January 2025 and still no communication from the Dealer. When the car was finally picked up the vehicle had an extra 860 miles, we knew this because we checked the odometer prior and after we received the vehicle.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle after extreme miscommunication on the business behalf being told multiple things by different employees I ended up paying for a diagnostic out of pocket to find out what needed to be fixed. All things that showed up on diagnostic I was not informed of at time of purchase. Im they did repair the issues after that. Im seeking reimbursement for the cost of the diagnostic test.

    Business Response

    Date: 05/24/2023

    Hello, we are really sorry that your experience was less than excellent. Unfortunate but Xdrive motors does not cover diagnostic fees. Xdrive motors will repair any and all issues within the guidelines of  the lemon law. Please note that xdrive motors did repairs on this vehicle at no charge. 
    Thank you 

    Customer Answer

    Date: 05/24/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I financed a car at this dealer and it was ****** but for days after I drove the car the fuel cap came and they didnt really look at it so they changed the fuel cap then after that, I drove again for two days the engine light came on I told them I wanted to return the car they said I couldnt so I did what they told I went to bring it to the shop so they could fix it they charge me $100 for something I dont really remember and they didnt fix it well now the engine light is still on it and its giving me another problem that its saying I need to change the oil and the filter but the car hasnt reached the mileage yet and one more thing you do. Brakes were all rested and messed up after a month I went there and told them I wanted the brakes fix . They said it wouldve cost out of my own pocket. So I went to a different shop and get it fixed cause its really dangerous to drive in the road because it wasnt working well

    Business Response

    Date: 04/25/2023

    With all do respect Xdrive has offered to do the necessary repairs at a wholesale cost. The brake Pads are not covered under warranty. Xdrive, however, is willing to help you out. Please let us know how you would like to move forward.

XDrive Motors Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.