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          Find a Location

          Sentinel Group has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Sentinel Group

              100 Quannapowitt Pkwy Ste 300 Wakefield, MA 01880-1319

              BBB Accredited Business

            • Sentinel Group

              100 Quannapowitt Pkwy # 201 Wakefield, MA 01880

              BBB Accredited Business

            Business ProfileSentinel Group

            Investment Advisory Services
            Multi Location Business
            BBB accredited business

            Contact Information

            100 Quannapowitt Pkwy Ste 300

            Wakefield, MA 01880-1319

            Get Directions
            Visit Website
            Email this Business
            (781) 914-1200

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/18/2011

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Sentinel Benefits & Financial Group is a leading employee benefit consulting and administration firm. Our broad range of financial services makes Sentinel Benefits an excellent choice for clients seeking a single resource to manage all of their employee benefits including group insurance brokerage, Flexible Spending Accounts (FSA), Health Reimbursement Accounts (HRA), COBRA, retirement plan consulting and administration and investment advisory services. Sentinel serves more than 4,000 businesses throughout the United States. For more information, please visit www.sentinelgroup.com.

            Business Details

            This is a multi-location business.

            Find a Location

            Sentinel Group has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sentinel Group

                100 Quannapowitt Pkwy Ste 300 Wakefield, MA 01880-1319

                BBB Accredited Business

              • Sentinel Group

                100 Quannapowitt Pkwy # 201 Wakefield, MA 01880

                BBB Accredited Business
              Location of This Business
              100 Quannapowitt Pkwy Ste 300, Wakefield, MA 01880-1319
              Email this Business
              BBB File Opened:
              3/12/1998
              Years in Business:
              37
              Business Started:
              1/1/1987
              Accredited Since:
              11/18/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Partnership
              Number of Employees:
              240
              Alternate Business Name
              • Sentinel Benefits & Financial Group
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Lisa Francis, Manager
              • Ms. Danielle Nolan, Marketing Manager
              Contact Information

              Principal

              • Ms. Lisa Francis, Manager
              • Ms. Danielle Nolan, Marketing Manager

              Customer Contact

              • Ms. Lisa Francis, Manager
              Additional Contact Information

              Fax Numbers

              • (781) 213-6770
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Updating my previous complaint. Company CEO *** cashed my rollover check on May 7th and did not deposit it into my account for now 2 months and refuses to deposit it. Sent my rollover form 8 times. Company continues to state I did not fill out a form although I have all the emails. *** calls me (maybe ***??? can't verify over the phone) and decides to call my previous employer retirement to receive rollover authorization. *** asks me to use my SS#, pin sent to my phone by previous employer's retirement for access, and he asks for all my personal security questions to access my previous employer's account. I told him I was not comfortable given the personal info to him or over the phone and he gaslighted me and yelled at me. He said there's nothing he can do without all my personal security information from my previous employer over the phone and will not reset my online account info for ********************** account access so I can upload the rollover form for the uptenth time. So, *** and Sentinel just stole my rollover money interest free. *** said since I'm not complying with his demands immediately and on his terms, he said I'm not in compliance and it's my fault. He said he has no bosses or anyone else at the company I can talk to to receive my money.
              Read More
              Read 9 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jeff M

              01/28/2022

              Fees, fees, fees! $100 to roll over to a different account. Action was done without telling me, involuntarily. SEC complaint next!

              Sentinel Group Response

              01/31/2022

              Good morning. Thank you for providing your feedback. We are sorry the expectations were not met for this account. The plan participant was notified (which he acknowledged receipt of notification) that he needed to take action on his account before it was moved to an individual account for him. There are fees associated with transactions and all fees are outlined in the annual disclosures.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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