Business ProfileforLiberty Chevrolet, Inc.

4/10/24 I brought my 2017 ****** into Liberty Chevrolet of Wakefield Ma for an oil change/tire rotation. I was notified by their service advisor, ******************, that the truck needs both front control arms replaced and an alignment. My service cost was now over $1900, but I didn't question the service advisor and approved the work. Once complete, I paid my invoice and drove home. A few days later, I was driving on the highway and noticed the front end was pulling to the left. I thought maybe the new parts had to wear in, so I drove it until 4/24/24. I didn't see any improvement, so I called ******* at Liberty and made an appointment for them to check it out. The appointment was for 4/29/24, and the service advisor was **************** After waiting there for some time. He came out and told me the mechanic drove the truck and felt the pull to the left. They wanted to perform another alignment, but couldn't at that time as he indicated the alignment machine was down. He told me he would call me in two weeks when the machine was fixed and schedule me for the alignment then. I asked if the truck was okay to drive and if it would do any damage to my tires; he said no, as it would only be a couple of weeks. I was never called back in the two weeks and decided to call Liberty Chevrolet today, 5/22/24. I asked for ******, but ******* took the call. She told me the alignment machine couldn't do that type of alignment. I asked if it was unable or just still needed to be repaired, and she said it was unable. I asked to speak with her Manager, *******************, but he was not available to take my call as he was with a GM representative the rest of the day. He told me to bring the truck in, and they'll do the alignment and he would call me tomorrow. I asked how you could now do the alignment; you just said the machine couldn't do it, and he never did call me back. I would like the cost of just the alignment refunded to me, which is $129.95, as I plan to take my business elsewhere.