Business ProfileforFalite Bros., Inc.

We have a service contract with Falite Brothers for AC and this year for heat. Had maintenance visit in fall reported excessive water leakage, told it was faulty sensor replaced but no change. Scheduled to return 1/31/22 for reevaluation. Woke up 1/29/2022 to no heat temperature 54 in house Furnace which is new Had red alerts and would not fire up. I placed 4 calls to the emergency service line without response. 4 hours later received a call saying technician on call would not be able to help me. Manager would call me back but had not responded to answering service calls to him. Eventually he called back saying they could not give me any advice but would be out on Monday 1/31/2022 to service furnace. Was able to get another provider to diagnose a faulty sensor bypass it and get furnace started. Without that pipes would have frozen My husband who has Parkinsons and is home bound had to be transported to a place with heat. On Monday 1/31/22 Falite brothers came out for scheduled service for water leak but ignored the more major issue of furnace heat failure AND AFTER WORKING ON THE FURNACE THEY LEFT IT POWERED OFF SO THAT WHEN I ARRIVED HOME THE TEMPERATURE; WAS 62 I called the office twice on 1/31/2022 and was told someone would call me on 2/1/2022. No one called. I called twice today and was told someone would call me back in an hour. It is 5 hours and no one has called. I am a doctor. If one of us had forgotten to turn back on the respirator what do you think the consequences would be. If we had failed to respond to a patient in desperate need of help and to whom we had an obligation that would be viewed as reprehensible and malpractice. The service from this company is the same reprehensible and malpractice. They should not be allowed to service the **** needs of the public Any customer should be aware of their gross negligence and disregard for their customers safety. ********************************