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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on or about 6/9/21, I noticed the "check engine" light and the "AWD" lights go on in my 2016 Toytoa Rav-4. I brought my car to North Walpole Gas & Auto. The owner, ***, took the car in for repair. He later told me he replaced the gas cap and the purge valve solnoid at a fee of $232.00. I paid this fee. A few days later, the same two lights came on again. On 6/15/21, I brought my car back to North Walpole Gas for repair. *** later told me that there were mice in my car, and that they had chewed the gas filler neck. He stated that he replace the filler neck at a fee of $616.00. I paid this fee. A few days later the same two lights went on again. On 6/24/21, I brought my car back to North Walpole Gas for repair of the same problem. *** later told me he had to replace the fuel pump seal at a fee of $130. I paid this fee. A few days later, the same two lights came on again.Customer response
07/28/2021
I have not heard from the business in response to my complaint. I did hear from my bank, who had communicated with ***/North Walpole Gas.
He said ( The car was fixed and had no interest in any further help or adjustment) basically felt he did the repair.
Business response
08/22/2021
See attached
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Contact Information
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 6:00 AM - 10:00 PM |
---|---|
TTuesday | 6:00 AM - 10:00 PM |
WWednesday | 6:00 AM - 10:00 PM |
ThThursday | 6:00 AM - 10:00 PM |
FFriday | 6:00 AM - 10:00 PM |
SaSaturday | 7:00 AM - 10:00 PM |
SuSunday | 8:00 AM - 8:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.