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Find a Location

Work Out World Waltham has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Work Out World Waltham

      41 Seyon Street Waltham, MA 02453-8346

      BBB Accredited Business
    • Work Out World Waltham

      1359 Washington St, West Newton, MA 02465 Newton, MA 02465

      BBB Accredited Business
    • Work Out World Waltham

      51 Diauto Drive Randolph, MA 02368-4501

      BBB Accredited Business

    Business ProfileforWork Out World Waltham

    Exercise Programs
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/22/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Work Out World Waltham specializes in fitness. The business specializes in indoor fitness, aerobics, muscle conditioning, group exercise classes such as Zumba, spin and cardio and services such as tanning and babysitting and more.

    Business Details

    This is a multi-location business.

    Find a Location

    Work Out World Waltham has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Work Out World Waltham

        41 Seyon Street Waltham, MA 02453-8346

        BBB Accredited Business
      • Work Out World Waltham

        1359 Washington St, West Newton, MA 02465 Newton, MA 02465

        BBB Accredited Business
      • Work Out World Waltham

        51 Diauto Drive Randolph, MA 02368-4501

        BBB Accredited Business
      Location of This Business
      41 Seyon Street, Waltham, MA 02453-8346
      BBB File Opened:
      12/3/2015
      Years in Business:
      21
      Business Started:
      3/26/2003
      Business Incorporated:
      3/26/2003
      Accredited Since:
      12/22/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      13
      Alternate Business Name
      • Work Out World New England
      • V Fitness Group LLC
      Hours of Operation

      Primary

      M:
      5:00 AM - 12:00 AM
      T:
      5:00 AM - 12:00 AM
      W:
      5:00 AM - 12:00 AM
      Th:
      5:00 AM - 12:00 AM
      F:
      5:00 AM - 12:00 AM
      Sa:
      5:00 AM - 12:00 AM
      Su:
      5:00 AM - 12:00 AM
      Business Management
      • Ms. Niecia Nunes, Office Manager
      • Ms. Elizabeth Beninati, Co- Owner
      • Mr. Alan Sperberg, Director of Sales and Marketing
      Contact Information

      Principal

      • Ms. Niecia Nunes, Office Manager

      Customer Contact

      • Ms. Niecia Nunes, Office Manager
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/04/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      have contacted work out world numerous times to cancel my membership. received the following At this time, your account has been set up on a pending cancel status. Before your account can be cancelled, you are responsible for a 30-day written request (this has been fulfilled via your email) and any payments that are past due or fall within that time period. Your final payment is due on April 30,2024. You are also responsible for the March 30,2024 payment. You will have club access until May 29,2024. Please remit $49.98 to the address listed below to finalize your request. If you prefer you may visit our website below or call our customer care center at ************** to make your payment.i would like my membership cancelled and no balance this is ridiculous.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stan D.

      1 star

      02/08/2023

      When the *********** branch closed the person at the desk told me that all I had to do was not show up at the new West Newton Location a "scan" in over there. He said that I would be all set and would no longer be charged. All taken care of. I asked him several times. Turns out this is wrong, and I have been getting charged by *******************. The manage is "too busy " to speak about it by phone. I am sure they will say it was up to me to cancel. But I was promised it would be all set. Very poor customer service. Has cost me a lot of money. If they take care of me, I will be very surprised.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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