ComplaintsforBoston Scally Company, LLC
Hats
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order on 07/05/2024 to Boston Scally. I received notice that my order was delivered, but nothing was received. When I went to the tracking it shows it was delivered to an address in ************ and I live in **********. I double checked my original order, and all my information was correct. The only way to contact Boston Scally is via email so I sent an email on 07/11/2024 asking for a resolution. Never heard back from them so on 07/15/2024 I sent another email and still have received no email back from them, so I sent a 3rd request. This 3rd request I sent them a message online through their website under their contact us section on 07/18/2024. As of today 07/29/2024 I still have not had one response from them. I did send another email today and another message through their contact us section of their website, but I'm not going to hold my breath. I would like to either have them re-send me what I ordered to the correct address or a full refund.Initial Complaint
04/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Company did not issue promised refund and purposely provided incomplete information to credit card fraud claim, resulting in denial of claim from company.Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a hoodie from this company and within two times of lit wear the hoodie developed a large hole on the front of it by the main pocket. I reached out to the company in regards to this and they offered no compensation or ability to exchange the item, even though Id only owned it for 10 days at that point stating that since it was no longer new and unused, they can no longer offer any sort of compensation or replacement. I do not feel they so be required to stand by their product more than the second its Delivered to the customers.Initial Complaint
02/09/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased a hat from Boston Scally as a gift for the neighbor boy across the street. I received a delivery notice while I was out of state and thought he received his hat. Now, nearly a year later I find out from his mom he never received the hat. After tracking down the delivery notice I discovered it was delivered to the wrong house a couple of houses down the street. I talked with the people there and they remember receiving the box but since they didnt recognize names and didnt know what it was the sent back to Boston Scally. After multiple emails and texts Boston Scally repeatedly refuses to resend the hat or refund my payment. This is not acceptable.Initial Complaint
01/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I originally purchased three hats from Boston Scally in late December 2023 in the amount of $136.79. I received the three hats in early January **** and found that the size I ordered (2XL) was too large for my head. I promptly went on line to do an exchange for a smaller size (XL) and was able to exchange two of the three hats. The other was on back order so I opted for a store credit for when it was back in stock. I received the two hats (smaller size) and they were uncomfortably small for my head. I decided that the hats from Boston Scally would not work for me and requested a refund on the two hats that were exchanged for me and that refund request is being process, to the best of my knowledge. I then went online to their customer service and explained the situation and requested that they refund the amount of the gift card back to my original method of purchase, They declined this request. I am requesting that they refund the amount of the gift card to my original method of payment they have on file.Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a hat from my girlfriend at the end of November 2023 as a gift for this past Christmas. The hat is made by the Boston Scally Company and is too big so I reached out to the company to see if I could exchange the hat for a smaller size. Thru emails back and forth the customer service representative said that I couldnt because the purchase was over 30 days. I explained to them that the purchase was thru Amazon not them directly however they were the shipper.I offered to pay for the shipping and they said no. The more I think about how could the 30 day return/exchange policy be from the date of purchase since the hat wasnt received as if you drove to the store and make the purchase in person. It was mailed so theres almost a week in between the actual purchase and receiving the item. I went to there website and Im not the only person whos experiencing this. There policy makes no sense at all because the time waiting for it to arrive counts against the 30 day window. All I want to do is do an exchange and there policy is not fair to me or any other person experiencing this lack of service. I can provide the email correspondences if you would like me too provide.Again I just want to do an exchange. Heres the order#********. Reference#*******Customer response
01/15/2024
I have not heard from the business in response to my complaint.Initial Complaint
12/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchase was made by me from Boston Scally on December 6, 2023. I paid for a 3-5 days shipping. Since then I have been in contact with Boston Scally as my package shows it was shipped on the 8th of December. As of today the tracking status has not changed. I reached out to DHL via phone as they are the onces to pick up the package. According to DHL the tracking number shows zero activity and I was told the package was not picked up as there was no scan showing a pickup. I reached back out to Boston Scally via email stating my findings. Boston Scally claims it was picked up. They are not willing to reach out to DHL to find out where the issue is. DHL recommends I contact Boston Scally for a refund or replacement as they do not have the package. Boston Scally does not want to do anything until the 20th. The window for my expedited shipping has already passed. Can someone help me find out what is going on?Customer response
12/25/2023
The business states they have issued a refund. However that refund has not been credited as of today. Until that refund posts, I consider the issue still unresolved.Initial Complaint
12/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a hat from the Boston Scally Company. I received the package and when I opened the box, it was the wrong item, the wrong size, and was intended for another customer according to the shipping info in the box. Reached out repeatedly by email , with only one automated response. No phone number. ******** messages ignored.Initial Complaint
09/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
After buying 25+ caps from Boston Scally...I will never buy one again!Ordered 3 caps again, paid for expedited shipping (which DHL confirmed was NOT expedited), and the order got lost. 2 days after it was shipped, tracking stopped. Now it is 5 days later, no tracking info for the past 5 days, no delivery date, and **** says they never got the package from DHL.Needless to say, like everyone else, customer service has been completely useless. They told me to wait another week or so, and contact them again if it doesn't show up.I am not gonna wait another week, for a package that is obviously lost, and that I paid EXTRA for expedited shipping on. Now someone named "***" with customer service has ghosted me!Also, the quality of the caps are fair at best. Of the 25+ Boston Scally caps that I own....maybe 3 I am completely happy with, and wear regularly. The rest all have flaws, sizing issues, and poor craftsmanship.At this point, I am done with them! I disputed the charge with my credit card company, and I filled a charge back.Initial Complaint
07/31/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We paid $70 for merchandise and shipping via ***** The package was never received. We were asked by Boston Scally to wait 3 days because even after tracking info. Indicates that it could take 3 business days for delivery. In the mean time we were asked to personally visit our *********** and attempt to locate the package. I am attaching images that clearly shows the package was delivered to "A" P.O. box, not the physical address it was originally marked to be delivered to. Our **** told us that the package received a "kill scan." I do not understand that term. Originally both my wife and I reached out asking for Boston Scally to male this right. I stated that my desire was to have the items that were lost, replaced. Countless emails and messages via social media have taken place. We keep getting the same generic replies from Boston telling us to work with our *********** to get our package. We have even been told to file a claim for package. We can not file a claim, per ****, because we are not the sender. Now, I no longer want the items replaced. My desire is to have a full refund for lost items.
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Customer Complaints Summary
20 total complaints in the last 3 years.
9 complaints closed in the last 12 months.