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Business Profile

Hats

Boston Scally Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase was made by me from Boston Scally on December 6, 2023. I paid for a 3-5 days shipping. Since then I have been in contact with Boston Scally as my package shows it was shipped on the 8th of December. As of today the tracking status has not changed. I reached out to DHL via phone as they are the onces to pick up the package. According to DHL the tracking number shows zero activity and I was told the package was not picked up as there was no scan showing a pickup. I reached back out to Boston Scally via email stating my findings. Boston Scally claims it was picked up. They are not willing to reach out to DHL to find out where the issue is. DHL recommends I contact Boston Scally for a refund or replacement as they do not have the package. Boston Scally does not want to do anything until the 20th. The window for my expedited shipping has already passed. Can someone help me find out what is going on?

    Customer Answer

    Date: 12/25/2023

    The business states they have issued a refund. However that refund has not been credited as of today. Until that refund posts, I consider the issue still unresolved. 

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hat from the Boston Scally Company. I received the package and when I opened the box, it was the wrong item, the wrong size, and was intended for another customer according to the shipping info in the box. Reached out repeatedly by email , with only one automated response. No phone number. ******** messages ignored.

  • Initial Complaint

    Date:09/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After buying 25+ caps from Boston Scally...I will never buy one again!Ordered 3 caps again, paid for expedited shipping (which DHL confirmed was NOT expedited), and the order got lost. 2 days after it was shipped, tracking stopped. Now it is 5 days later, no tracking info for the past 5 days, no delivery date, and **** says they never got the package from DHL.Needless to say, like everyone else, customer service has been completely useless. They told me to wait another week or so, and contact them again if it doesn't show up.I am not gonna wait another week, for a package that is obviously lost, and that I paid EXTRA for expedited shipping on. Now someone named "***" with customer service has ghosted me!Also, the quality of the caps are fair at best. Of the 25+ Boston Scally caps that I own....maybe 3 I am completely happy with, and wear regularly. The rest all have flaws, sizing issues, and poor craftsmanship.At this point, I am done with them! I disputed the charge with my credit card company, and I filled a charge back.

  • Initial Complaint

    Date:07/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $70 for merchandise and shipping via ***** The package was never received. We were asked by Boston Scally to wait 3 days because even after tracking info. Indicates that it could take 3 business days for delivery. In the mean time we were asked to personally visit our *********** and attempt to locate the package. I am attaching images that clearly shows the package was delivered to "A" P.O. box, not the physical address it was originally marked to be delivered to. Our **** told us that the package received a "kill scan." I do not understand that term. Originally both my wife and I reached out asking for Boston Scally to male this right. I stated that my desire was to have the items that were lost, replaced. Countless emails and messages via social media have taken place. We keep getting the same generic replies from Boston telling us to work with our *********** to get our package. We have even been told to file a claim for package. We can not file a claim, per ****, because we are not the sender. Now, I no longer want the items replaced. My desire is to have a full refund for lost items.

  • Initial Complaint

    Date:04/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm owed a refund and the only way to contact the company is via email. I've sent 2 emails asking where my refund is and have received no reply.

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WORST CUSTOMER SERVICE/BUSINESS OWNER ON THE PLANET!!!My wife and daughter ordered three hats for me for Christmas. They were the wrong size so I returned them. After several months and 17 emails, they still have my money, I have not received replacement hats or coupons to replace the order, and they refuse to contact me directly to resolve the issue. ******************* (Owner) is clearly running his business poorly. I have been as patient and cordial as possible trying to resolve the issue. Each email only seems to drag out the process further despite simply asking for the paid amount in Boston Scally coupons. Hard to believe a business would risk their companies integrity for three hats. BEWARE. This could be your experience. VERY SHADY. For the record, I have never once posted a negative business review online. Yeah, that bad.

  • Initial Complaint

    Date:03/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received one of their products as a gift on my Birthday in March 2023. The hat was way to big, and unusable. I contacted the company about an exchange and was told that my brother-in-law ordered the hat more than 30 days before I received it. The refused any offer to get a product that fits. Terrible customer services.

  • Initial Complaint

    Date:02/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes they sent someone else's order to my house Address to me. With the packing slip address to someone else was not what I ordered. So they sent a packing slip with my personal information to someone else's house exposing my personal information. And they haven't issued me a refund or Resent the items I purchased that are supposed to already be at my house And then are giving me a hard time telling me to take 3 days for them to communicate in their company when it takes 2 seconds to send an email or make a phone call. And it's been over 24 hours and nobody's made this right

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 hats 12/20 for my husband all the same size none fit the same way or are comfortable for my husband. So I attempted to call the company they do not have a phone number listed, I attempted to complete the refund through their website but the refund option was not available! So I emailed the company they responded I am now no longer in the 12 day refund window but when I submitted I was not to mention these were Christmas presents so who could make a 12 day refund assuming you purchased for Christmas and received delivery on time ! No one ! So at this point I am stuck with ****** worth of hats I now hate to even look at ! Not to mention the companys arrogance and poor attitude! I have opened a PayPal complaint as well! A quick check of social media tells there are far more people like me that are fighting with this company !

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 hats from the company on 12/21/22 (Order #******). I received them on 12/29/22. On 1/8/23 I went through the return/exchange process on their website to exchange 2 for a smaller size and return 4 for a refund. I was denied the ability to receive a refund and instead only able to return them for store credit of $171. I emailed the company on 1/8/22 and received a response a few minutes later with the information that "Any cap purchased between Nov 24 and Dec 30 will have until January 31 to for an exchange or store credit. Refunds can be processed within 14 days of the original purchase date minus a restocking fee and shipping. Gifts are not eligible for a refund. I am very sorry as we cannot extend our return for a refund policy. Refunds can be processed within 14 days of the original purchase date minus a restocking fee and shipping."For a business operating entirely via mail, and considering the lengthy shipping times as of late, consumers should have more than 14 days from the date of purchase to receive a refund for items that do not meet their needs/expectations.

Boston Scally Company, LLC is NOT a BBB Accredited Business.

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