Complaints

This profile includes complaints for Fresenius Medical Care North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fresenius Medical Care North America has 10 locations, listed below.

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  Fresenius Medical Care North America

  920 Winter St Waltham, MA 02451-1521

• 

  Fresenius Medical Care North America

  4 Edwards Ave Damariscotta, ME 04543

• 

  Fresenius Medical Care North America

  95 Hayden Ave Lexington, MA 02421

• 

  Fresenius Medical Care North America

  847 Rogers St # 101 Lowell, MA 01852

• 

  Fresenius Medical Care North America

  19 Vanasse Rd Eastport, ME 04631

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Am an authorized agent for my father. He lives in **********. We went into the hospital with end stage renal failure and end stage CHF. He left the hospital prepared to go on dialysis at *********, in which he did in June. Shortly after we recieve a call from Fresinius ** stating that they could mail his Rx to him. We agreed to used them. We discussed the Rx would be managed to cone on time to his home and he would never out. I live in ***** so that helps me out alot since I live in *****. I assisted them in retrieving all of his meds from ******* as well me getting the doctor to write new ones that have expired. (They said they could not do this and it did concern me that they could not but I disregarded this as they were too lazy- I was helping my dad in the end) I left my dad in June2024 with everything set up. Only to find out that they have NEVER filled a Rx for him except a recent one that the dietician requested that is not covered by insurance. He pays for that out of his pocket. She prescribed that in July- a 3 month supply. Now we are in October and they are calling for me to authorize a medication to be sent ( the one that requires payment) and they never say anything about the other refills. To my surprise after my dad and I spoke to the person about the Rx they were calling about that they haven't sent meds to him since JUNE!!! 5 months of No cardiac meds- he is on 4 different cardiac meds. Kidney meds, cholesterol meds... He has run out... and they are on no concern except for meds that are paid out of pocket. TOTAL disregard for human life! I spoke to manager **** and ***** and ***** assured me the meds would arrive next day except for 1 and she gave me 2 *** tracking numbers. She lead me to believe all the ** were coming except 1 when actually the 2 tracking numbers were for 2 different Rx. 1 each. And to add insult to injury, 1 of the Rx they sent was one that had the out off pocket copay they were trying to retrieve.

  Business Response

  Date: 10/25/2024

  This is a response to Customer Complaint [********] filed on [10/23/24]. While we appreciate the role the Better Business Bureau takes in assisting consumers,Fresenius Medical Care is required as a healthcare provider to comply with various statutes, rules, and regulations relating to the protection of patient health information. As a result, we are unable, without appropriate authorization, to provide you with a substantive response to the above referenced complaint or even to confirm whether the individual named is one of our patients or customers because to do so would require us to disclose patient health information. Upon receipt of an authorization which satisfies the requirements of **************** Portability and Accountability Act (HIPAA), we will be more than happy to provide a response. We hope you understand the reasons why we are unable to provide a substantive response at this time,particularly given that according to your letter, our response would be made publicly. 

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away in July 2022, and before her death, she was on in-home dialysis care with Fresenius Kidney Care. I am currently in probate and received a notice that the estate owes the company $100,511.89. My estate attorney looked into May 2024 and was told it was a $0 balance. I am closing on my parent's home, and the $100,511.89 appeared as a lien against the estate in October 2022. My attorney called the company and was told the balance was $0. Again, I reviewed the account online, and it was $0. Then, after speaking with them a second and third time, they shared the more significant amount. Fresenius shared that my mother did not have ******** Part B and told me to call ********, which I did. ******** shared that there were no claims filed and that my mother has ******** ************ I cannot close on the home because it will take 30 days to resolve, and I should not be penalized for their mistake. They refuse to take ownership of trying to collect funds that are untruthful.

  Business Response

  Date: 10/24/2024

  While we appreciate the role the Better Business Bureau takes in assisting consumers,Fresenius Medical Care is required as a healthcare provider to comply with various statutes, rules, and regulations relating to the protection of patient health information. As a result, we are unable, without appropriate authorization, to provide you with a substantive response to the above referenced complaint or even to confirm whether the individual named is one of our patients or customers because to do so would require us to disclose patient health information. Upon receipt of an authorization which satisfies the requirements of **************** Portability and Accountability Act (HIPAA), we will be more than happy to provide a response. We hope you understand the reasons why we are unable to provide a substantive response at this time,particularly given that according to your letter, our response would be made publicly.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stopped giving us the cassette for our home dialysis machine with the ***************************************************************************************************************************************************** the air which I can fall over it they still show the 20 foot lines on the ordering app I think they are ripping off our insurance company

  Business Response

  Date: 10/11/2024

  This is a response to Customer Complaint [********] filed on [10/10/24]. While we appreciate the role the Better Business Bureau takes in assisting consumers,Fresenius Medical Care is required as a healthcare provider to comply with various statutes, rules, and regulations relating to the protection of patient health information. As a result, we are unable, without appropriate authorization, to provide you with a substantive response to the above referenced complaint or even to confirm whether the individual named is one of our patients or customers because to do so would require us to disclose patient health information. Upon receipt of an authorization which satisfies the requirements of **************** Portability and Accountability Act (HIPAA), we will be more than happy to provide a response. We hope you understand the reasons why we are unable to provide a substantive response at this time,particularly given that according to your letter, our response would be made publicly. 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a patient undergoing dialysis treatment for stage kidney failure at the North *************************************, located **********************************************. I am deeply troubled by the lack of attention to detail and standard of care that I have observed. The disregard for patient well-being is evident in the negligence, poor hygiene practices, catheter infections, unsafe environment, extensive waiting periods, and unprofessional conduct displayed by the staff. Such lapses in professionalism are completely unacceptable in a healthcare setting. This involves Charge Nurse (*******) and Clinical Manager (*******)Despite raising my concerns, I have faced resistance and hostility from the staff, indicating a blatant disregard for patient feedback and a reluctance to address issues. The lack of responsiveness to urgent calls and the pervasive atmosphere of disorganization further compound the already challenging situation. The arbitrary scheduling practices and apparent bureaucratic hurdles only serve to exacerbate the difficulties faced by patients in need of timely and efficient care.This not only greatly affects my health and puts me in real health jeopardy, but also goes against nursing and safety practices.

  Business Response

  Date: 09/25/2024

  Steps to resolve this matter are being handled internally and are now closed.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm sending this compliant because I'm dialysis patient at Fresenius Kidney Care ************, my concern is how fresenius treat their patients, changes need to be done with my concerns hopefully things change. All this started when I change fresenius to a other fresenius, at first I started to do the home dialysis, when I started that I was having issues to dialysis at home, so I have to go back chemo dialysis. When I went back everything went downhill because I ask the nurse, management, and social worker I ask them if they able to change the rate of the blood float from 400 to 350. Because it make me feel bad, I explain to them why it make me feel bad told the reason, it cause me to feel sick and weak on the next day in the morning. I explain my self to not rise the blood float rate because I don't like how it make feel on the next day. After I explain my self to them not pull to much from me they kept changing my blood float rate up, I started feeling sick and weak. On the next day I got sick very bad, and I had to be hospitalized I started having a lot of throwing up and diarrhea, I was so sick at the hospital. When I got out from the hospital I told the clinic to lower the blood float rate down cause it will make sick I have compliant many times about this matter to them, I had to call corporate office to put compliant about the clinic of changing the blood float rate, I explain to them what happened, had to call them twice because of the same matter. One day it was the day of blood draw, I got out from work I was so tired and fell asleep I have seen the machine rate at 350, when I woke up beening tired from work it was almost time to get out off the machine, when I saw the rate change to 400 the next day I was feeling sick, I got mad then I call corporate office again I told them I want to change or transfer me to a different clinic. There more to this story, this don't have enough space to give my story out there/ and what happened and how I was treated.

  Business Response

  Date: 08/09/2024

  This is a response to Customer Complaint #******** filed on 07/29/2024. While we appreciate the role the Better Business Bureau takes in assisting consumers, Fresenius Medical Care is required as a healthcare provider to comply with various statutes, rules,and regulations relating to the protection of patient health information. As a result, we are unable, without appropriate authorization, to provide you with a substantive response to the above-referenced complaint or even to confirm whether the individual named is one of our patients or customers because to do so would require us to disclose patient health information. Upon receipt of an authorization that satisfies the requirements of the **************** Portability and Accountability Act (HIPAA), we will be more than happy to respond.We hope you understand the reasons why we are unable to provide a substantive response at this time, particularly given that according to your letter, our response would be made publicly.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do i begin. My father been going to this treatment center for four years now. When he first started my brother ************************* and myself ***************************** were placed on the list to c0ntact us anytime and were told to leave voice messages also. Like i said in the beginning this was being done. For the past three years the communication has decline. Numerous occasions my father was told information he was unable to retain; do to short term memory loss. Not to mention he is 83 years old. My father has been threaten by a nurse that worked their that she could kill him if she wanted too. This was told to me from my father. I told my father i was going to talk to someone there, but he immediately started to cry and repeatedly said do not say anything because he was afraid she would kill him and they would make it look like a mistake to cover it up. Just recently my father was accused off sexual harassment of touching a nurse breast as she was doing his blood pressure. I was called four times in one day on Tuesday May 7, 2024 about this from the social worker *******************************. She informed me that we needed to have a meeting the next day Wednesday May 8, 2024. My brother, my father and i attended the meeting with the clinic manger, the social worker and another lady( unsure who what her title was). In the meeting it was discussed about the issue that took place. The solution they offer to us was, my father days will be changed to Monday, Wednesday and Friday ( the days the nurse that was filing the complaint do not work. Also it was told to us that we would have to sit with him doing his treatment time to watch him. Unfortunately, that was a problem do to the fact that my brother and i having a job. So the requested my father be moved to another location so he wouldn't have to have a sitter during his treatment. They agreed. In the mean time he still had to finish his treatment the rest of the week on his normal schedule. The social worker ******************************* said she would sit with him May 9,2024 and the clinical manager said they could rotate times for his saturday May 11, 2024 treatment. We all agreed and i was informed that once they find a location that will accept him, they will let us know. Well that didn't happen. I just found out today May 14, 2024 that he was accepted into DaVita Kidney care but they was waiting on his tuberculosis test that was given to him on May 9, 2024. No one informed me or my brother about the reading for my father tuberculosis shot. So i get a called today from the clinical manager that my father was not suppose be there for his treatment today and they will be sending him home. Also i was informed that he has to retake the tuberculosis test again. Now my father has not had his treatment since Saturday May 11. 2024. On Wednesday my father has appointment with the vascular doctor to have his fistula unclogged. I asked the Mine the clinical worker there could he come for treatment after, she said no because they close at 4:30 and there will not be enough time being that my father procedure is at 12:00pm which i will last two hours. I was then told to take him to the emergency room for treatment. This place has very BAD communication with the patients and the patient family members. For example: four weeks ago on saturday April 13, 2024 my father ************************* was rushed to the emergency room without anyone from the treatment center, letting the family know. The driver that drives my father to and from for his dialysis treatments, came to the house with my father belongings and told my brother *************************; whom my father live with. I had to call them and spoke with a nurse and she told me she was scared and called 911. I asked " why you didn't call the family to let us know, she had no answer. This unacceptable from a clinic that has i our love ones in there care. Please Help!!!! Look at the reviews on their website. I am not the only one. I speaking for all of us to have this PLACE SHUT DOWN OR OUT OF BUISNESS. Thank you

  Business Response

  Date: 05/16/2024

  Steps to resolve this matter are being handled internally and are now closed.

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9, 2024 I was assaulted by ******* Care Technician, ************************, and then intimidated, heckled, and almost assaulted by Facility Administrator/Registered Nurse/Medical Director, Wennikkia C. ***************************. My daughter called ********************************************************* heart attack after the assault and 911 **************************, Corporal ******, arrived, was lied to by staff, allowed to turn my ambulance away while I suffered through dialysis with heart palpitations and high blood pressure while still having to be around my abuser, ************************, who was also arrested for assault and strangulation of her own children in October 2023 (****************). Now, Wennikkia C. *************************** attempted to have my daughter blocked from the building, attempted to have me discharged as a patient at the dialysis center, and ******************************* has allowed my abusers to work in the same environment on the same days as me since the attacks happened on my person. I have been ganged up on by the staff, they only talk to me in pairs, they have written lies that can be disproven in my medical records, and also disseminated those records to all of the local dialysis centers from *******, ** to **********, ** to ******** to *******, ** to *************, **, as well as, all other surrounding dialysis centers ** the entire Northwest ******* region in attempts to have me blacklisted from seeking out further care and assistance. I am being punished because I am speaking up about the abuses I have endured and even the abuses that others have endured at the hands of the staff at the Fresenius Medical Center **** Dialysis located at 3290 ********. **** ** *****. I have witnessed a man named ****************************, age 80 passed away in the facility after begging a ******* Care Technician for oxygen in January 2023 and then falling out of his wheelchair while trying to transition to the treatment chair without any assistance of transition/oxygen as he had requested.

  Business Response

  Date: 03/14/2024

  This matter has been assigned to a case manager that will be in contact with you. 

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I am still being harassed, ganged up on, and mistreated in retaliation for my daughter calling 911 after I was assaulted by PCT, ************************ and then harassed and almost physically jumped on and assaulted by Facility Administrator, Wennikkia **************** and no one seems to care that the staff has put me on a behavioral contract in retaliation or they are allowed to harass me, change my medical records to add in their negative personal opinions of me, harass my adult daughter during work on her social media accounts, and disseminate 93 pages of my personal medical information to dialysis centers all over *******(centers that I never asked to be transferred to). I have NEVER had a Care Plan at Fresenius Medical Center at **** Dialysis and now they are forcing me into meetings against my will by pushing me in my wheelchair after dialysis, and treating me like I'm an aggressive and physically violent person by coming to me in pairs to gang up on me. Everyone from the Clinical Director to the Dietician and Social Worker, ********************* are telling me I can't use my cellphone, can't document their treatment towards me, and telling me that if I call 911 for being assaulted or harmed again then I'll be formally discharged as a patient. You are allowing the staff at Fresenius Medical Center at **** Dialysis to treat me like a violent, aggressive animal with no civil rights or say in my own care. The Clinical Director and Medical Director said the behavioral contract after I got assaulted came from Fresenius Corporate. How could you allow them to harass me like this after all that I have undergone at this facility? It is not acceptable. The ******* **************** of ****** already said that my Daughter's report of them violating my Rights as a Dialysis Patient were Substantiated and yet they are still harassing me and not allowing me to transfer to a dialysis center that I will feel safe at. How could you allow this ongoing harassment when my Daughter and I have filed multiple grievances that have gone unanswered.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 03/19/2024

  Steps to resolve this matter are being handled internally and are now closed.

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:02/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau (for *******, *************):I have been a paratineal kidney patient under the care of the Davita dialysis clinic in ********, ********** for the last five years and three months. My clinic, Davita, utilizes dialysis medical supplies from the Fresenius company, whose headquarters is located in *******, *************. Every month I must order dialysis supplies from Fresenius to satisfy my need for home dialysis. Unfortunately the Fresenius shipping warehouse that covers orders for my area (in ********, **********) has made two serious shipping errors in the last six months--and many more in the last half-decade. I sent in my order every month, by email, for that one-half year, which included around 38, 2.5 % solution boxes, containing two ***** milliliter bags of dialysis solution, in each of the boxes. (Needed for my daily treatments.) But for those two months, instead of sending 2.5% solution boxes, Fresenius sent me 38, 1.5% solution boxes! Forcing me to have all the boxes returned for the two months out of that one-half year time period. That is a lot of mistakes for a medical supply company to make! (My orders, by the way, were written in clear English, with an impossibly hard clarity to mistake!) When a shipping company is dealing with the welfare of peoples' lives, there is little room for shipping errors, but that is exactly the egregious nature of my local Fresenius shipping company! Please let the Fresenius warehouse and company (covering my area) know that their incompetence is seriously effecting the health and welfare of patients such as myself.Thank you for reading my complaint.Sincerely, **************************

  Business Response

  Date: 02/27/2024

  Steps to resolve this matter are being handled internally and are now closed.

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fresenius continues to harass me to the point of constant lying. I have given them all of my proper insurance cards and they continue to call harass me lying that I never have. They do this while I am on dialysis at another facility. I left Fresenius not trusting them and they continue to harass me , trying to provoke me and lie. They have been given all the correct information but continue to lie about it. I feel this is disgusting harassment of medical patients and they are targeting people.

  Business Response

  Date: 12/19/2023

  This complaint was filed by spouse/relative of the patient. Would call patient to confirm complaint. 

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband goes to the clinic in *******, **. He is scheduled to go 3 times a week. He has had so many issues with the techs at this clinic. They yell at him as if he is a child, they will laugh and make fun of him when his body begins to cramp while doing his treatment. They will talk about patients personal information and refuse to help patients that need to use the rest room. They are always on their phones, yelling to each other very loud. If you need assistance they will not come and assist until after you have repeatedly asked. There was another patient who ended up soiling themselves because the techs did not want to help. They actually refused to help that patient. They will belittle the patients. This is very very unprofessional and someone who is going to get treatment to save their lives should not have to go through this. Something needs to change.

  Business Response

  Date: 09/19/2023

  This is a response to Customer Complaint ******** filed on 09/17/2023. While we appreciate the role the Better Business Bureau takes in assisting consumers, Fresenius Medical Care is required as a healthcare provider to comply with various statutes, rules, and regulations relating to the protection of patient health information. As a result, we are unable, without appropriate authorization, to provide you with a substantive response to the above referenced complaint or even to confirm whether the individual named is one of our patients or customers because to do so would require us to disclose patient health information. Upon receipt of an authorization which satisfies the requirements of **************** Portability and Accountability Act (HIPAA), we will be more than happy to provide a response. We hope you understand the reasons why we are unable to provide a substantive response at this time, particularly given that according to your letter, our response would be made publicly.