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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I just received four delinquent marks on my credit report. This company reported me to a debt collector 14 years after services with them. I have no recollection of signing a contract for these services. My credit is now being harmed, and I would like these for charges to come off of my credit report. As far as I know, there is a statute of limitations for something like this in *************. The company is reporting these charges as a New, when I have never heard of them before, and have not had any contact with the company for 14 years.
Business response
03/20/2023
To whom it may concern,
For this situation, the patient's specimen has been housed here since 2010. The individual has changed their address multiple times and we were not informed. Now that we have a phone current phone number, we will reach out to remedy and have her discard or transport her specimen.
Customer response
03/20/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Thank you for your response. I am wondering why there are $4000 worth of bills and when they are from on my credit report. Can you provide me with documentation please as to what these are that are ruining my credit. Not sure what is being housed at the facility. It has been 14 years.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business response
03/21/2023
Hi - we reached out and left a message yesterday to return. The former patient will need to sign a medical release form and we will mail out her consent. She was in collections from 5/1/18-4/30/23 for embryo storage total outstanding balance is $5415.00 because of the statute of limitations in Mass. We will reach out again this morning to relay this information in more detail.Customer response
03/22/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
02/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/20/22 I made a $725.00 payment to Boston IVF for a procedure to take place on 01/06/2023. I was informed that after my new insurance starts on Jan 1st. Boston IVF will charge insurance for the procedure and I will be reimbursed the $725. So I made a $725 payment to hold the date for the procedure. On February 9th I called B-IVF and requested a refund for the $725. I was told it is processing and will about 2 weeks to appear in my bank account. On 2/15/23 I called for a separate issue and found out that I was only being refunded ****** for the procedure that I paid $725 for. They said that I had an outstanding copay and another fee due. They had automatically applied the payment from my refund amount to the pending bill due without my consent (No conversation via phone/email). I never received the bill in the mail showing that I have a copayment due or any other fee for that matter. I did not have a chance to review the bill to agree or disagree with an amount that the company states I owe them. Also I wanted to use an FSA account to make a payment towards the outstanding amount due. The balance due was not overdue. I did not receive any bill in the mail for it. It is unfortunate that Boston IVF is deciding how to spend my hard earned money without my consent. I understand I have a bill due. Yes, I would like to make payments to my bills. However I would like to be able to make the decision of when and how my bills are paid. I can be contacted at ************************* Thank you in advance for your time and help regarding this matter. Patiently waiting for your response. Best, *********************** R.N. Director of Nursing.Business response
02/24/2023
a Boston IVF team member will be in touch with you asap to resolve this matter for youInitial Complaint
01/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Even though I have paid my dues in full and on time, BIVF continues to send me erroneous bills of $35. When I tried to speak with the billing department, they admitted that this is due to an error on their part, due to their internal departments not speaking to each other, however I have not found anyone who will take the initiative to follow through this internally to address these erroneous bills. Billing associate insisted that this is not her issue "personally" and that it is another department, which she failed to explain or address or provide names of individuals. She also confirmed that all my dues have been paid in full and on time by credit card. I would like this balance to be corrected and I would like to receive an apology from the billing department for their inability and unwillingness to take corrective action. In the meantime, I will also share my complaint in social media to make patients aware of the issues with the billing department of this company.Business response
01/09/2023
Hi *****,
Although we typically charge an administrative fee when a check is returned, we have reviewed this circumstances and will definitely waive the fee. I'll communicate this to our billing team asap. On behalf of the team, we apologize for this miscommunication and truly hope this satisfies your request.
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