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Business Profile

Security Cameras

Waylens, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Reviews

Customer Review Ratings

3

Average of 4 Customer Reviews

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Review Details

  • Edwin L

    Date: 11/25/2024

    Waylens Secure 360 cameras are a lie, I got hit by a car and it did not record anything , I am going to take further actions and make sure this company gets what they deserve!!

  • Mary C C

    Date: 08/27/2024

    Their customer service is exceptional. The product quality consistently exceeds my expectations. I was thoroughly impressed with their professionalism and customer service!

  • Helen W

    Date: 08/27/2024

    Helen W

    Date: 08/27/2024

    I have had some user issues on my end and do not understand the camera or its app properly. Support has been phenomenal. They have been professional, patient, understanding, and educational. I appreciate the support team and management who have taken the time to help me understand what I did wrong and how to maximize the camera and its features.

    Waylens, Inc.

    Date: 08/28/2024

    We are glad that we are able to assist you. Please do not hesitate to reach out at anytime. 

  • Dan J

    Date: 08/26/2024

    Dan J

    Date: 08/26/2024

    Support is nothing but a bunch of asshooes. Seriously they sent me emails saying that I was wrong even though I sent them a screenshot of their site proving they misrepresented what they sent me.

    Waylens, Inc.

    Date: 08/27/2024

    This is not a fair review based on what happened. In response to ********************** emails, our support team outlined the specific details of his order. ****************** then suggested that we update our website. We shared a screenshot with ****************** displaying the information available online and asked for a screenshot of where he ordered and what he was seeing. 
    ****************** continued to email stating "I have no idea why youre spending so much time on this. It is such a non-issue I hope this settles it and I could care less. I consider this issue to be closed. Ive already mounted it on the windshield. Im done, have a nice day". 


    Our representative responded by stating that the link he ordered from is not the accurate link and it looks like he was ordering from the mobile app. Return instructions were provided to ******************. However, ****************** became frustrated and began using profanity. Eventually, he asked for a manager and made demands for things that could not be accommodated. Even stating "I am not returning "sh**" The representative requested that a manager reach out to ****************** less than thirty minutes after his request. 


    Mandy, our Client Relations Manager sent the following:


    I understand that you may be frustrated. We strive to maintain a respectful and professional communication environment. If you have any concerns, please feel free to express them without the use of profanity. Thank you for your understanding.

    If you are dissatisfied with the product you received, you can use the information provided at the end of this email to return it to us. A refund will be issued for the product (excluding shipping costs) as long as it is received within 30 days from the delivery date.

    As ******** mentioned, the correct website address to use is *************************************************. This link provides the most up-to-date information and product descriptions are included. I was able to access the link you provided and yes, it does take you to the shop page. I am not sure if there was a glitch in the system or if the information you saw was at the time of the update, as of this moment, this is what is showing at this time. (A picture was inserted for  ****************** and documentation on our end of the product and description, not able to add to this response due to limitations with the BBB at this second). 
    As for the email address ******************************** yes we are aware and are working on correcting the issue at this moment. You can respond to this email thread in the meantime. Thank you for the update on your end. In the future, please ensure that only one email and one email thread are sent. This will ensure that they are promptly answered in the order of receipt and directed to the appropriate individual.

    As I mentioned above, here are the return instructions. 

    Waylens Inc.
    1081-B STATE ROUTE 28 BYPASS #***
    *****************
    (Please note:  Waylens 30-Day Test Drive policy requires the item to be returned undamaged in original packaging. The customer pays the return shipping cost.)

    Please reference RA # C-XXXX in or on the box.


    The email was read by ****************** on August 26, 2024, at 2:29 PM ET and again on August 26, 2024,  at 3:00 PM ET. There was no reply from ******************. 


    Documentation can be sent. Please contact us with additional questions or concerns. Thank you

Waylens, Inc. is NOT a BBB Accredited Business.

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