Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Liaison International, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Liaison International, LLC

      311 Arsenal St Watertown, MA 02472-2782

    • Liaison International, LLC

      PO Box 9109 Watertown, MA 02471-9109

    • Liaison International, LLC

      306 Main St Poughkeepsie, NY 12601-3110

    • Liaison International, LLC

      200 John James Audubon Pkwy Ste 301 Amherst, NY 14228-1120

    Business ProfileforLiaison International, LLC

    School Information
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Liaison International assists educational institutions with identifying, engaging, and enrolling prospective students.

    Business Details

    This is a multi-location business.

    Find a Location

    Liaison International, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Liaison International, LLC

        311 Arsenal St Watertown, MA 02472-2782

      • Liaison International, LLC

        PO Box 9109 Watertown, MA 02471-9109

      • Liaison International, LLC

        306 Main St Poughkeepsie, NY 12601-3110

      • Liaison International, LLC

        200 John James Audubon Pkwy Ste 301 Amherst, NY 14228-1120

      Headquarters
      311 Arsenal St, Watertown, MA 02472-2782
      BBB File Opened:
      4/29/2005
      Years in Business:
      34
      Business Started:
      3/14/1990
      Business Incorporated:
      10/26/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      236
      Alternate Business Name
      • The Central Application Service for Physician Assistants
      • CASPA
      • SOPHAS
      • The Pharmacy College Application Service
      • PharmCAS
      Business Management
      • Ms. Deb Erdner, Manager
      • Mr. John Collins, Manager
      Contact Information

      Principal

      • Ms. Deb Erdner, Manager

      Customer Contact

      • Ms. Deb Erdner, Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/20/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      A corrupt company that takes your money and does not help you. CASPA is the only service available to apply to Physicians Assistant Programs therefore, you must utilize this service to apply to all PA programs. I have had more issues with them than resolutions. I have had many phone calls, chat conversations, and email conversations with them and they refuse to help me now claiming that it is due to "policy" or because I did not reach out soon enough. I utilized not just their general application service but also their Transcript Entry service because it was recommended to ensure that nothing wrong happened. While they completed the many corrections that were needed to my transcript entry due to the input mistakes they made now more problems have come to light and the help has stopped. Because they failed to help I have wasted money applying to programs that are rejecting me because the information, such as my GPA, is incorrect. The solution they have provided is that I can call programs directly to report the corrections that are needed. This is not a real solution for many reasons. Firstly, I have applied to many programs and am working full-time in a hospital so I do not have the time to cold call them all. Plus because so much faith has been placed in CASPA many programs will not listen to pleas from applicants as they state that they only go off of what CASPA reports for qualifications. I have been forced to trust something that has no regard for its customers and it has become clear to me that they are just another money-hungry company that looks at its customers as numbers rather than people. They are messing with people's lives and futures and they should be forced to take accountability for their actions and review their policies to take into consideration the population that they are serving.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Grace R

      1 star

      01/18/2024

      They tell you the deadline is the 15th, but it's really the 5th because they claim to need ten days to do anything. I feel like this is a very convoluted and dishonest policy.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.