Business ProfileforJacqueline's Bridal, LLC

I had a preliminary bridal alterations appointment with **********'s Bridal LLC on March 14, 2024 during which my brand new wedding dress was pinned and we discussed possible alterations. No prices were disclosed during this time.I was asked to place a $350 deposit, upon which I asked what the total would be. I was told by an employee of **********'s Bridal LLC that an estimate wasn't yet available, but someone from the business would follow up with me about the estimate. I was specifically promised by the employee at the desk there would be no work done on the dress without the estimate given and my consent. If there are recordings of the shop on this date, this exchange will be fully validated by them. I agreed to the $350 deposit under these terms and agreed to schedule a second fitting under the conditions that there would be no alterations to the dress without my approval.I left the shop, and heard nothing from **********'s Bridal LLC until I took it upon myself to reach out to the business via email on April 3, 2024. At that time, I learned via email communication that **********'s Bridal LLC did not abide by our oral agreement, went ahead and made alterations to my property to which I did not agree. The business then held my personal property in demand of another $910 unless I conceded to bait and switch business practices. Rather than concede to a miscommunication among the staff and failing of their business practices, a manager from the business attempted to intimidate me over email communications. I have electronic evidence of these communications.There is no binding contract to justify the changes to my property undertaken. There was no signed document, as I was never notified of the planned alterations to my property or the cost that would be incurred. This process has further incurred emotional stress.