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Business Profile

Car Wash

Nice N' Clean Car Wash - West Bridgewater, MA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the car wash expecting my car to come out the same way it went in...only cleaner. I came out with a broken side mirror and plastic strip missing from by back drivers side window. I contacted the company, and they told me they had the missing piece to my mirror and I could pick it up. I did pick it up. They stated that they were not responsible for any damages-which isnt entirely correct. Come to find out it's not as simple as snapping it back on-there was another piece missing and i need to replace the ENTIRE mirror (Approx $215ish) and the back rubber strip (approx $75). After finding this out, I contacted them for their insurance information which they are refusing to give to me. A $12 car was turned into approx $300 in repairs to my car.

    Customer Answer

    Date: 07/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/16/22.... brought small recreational boat to car wash with sole purpose of utilizing spray on way before putting the boat away for the winter. Paid $4 at one of the self service bays, and found that the wax would not dispense.... tried another bay for $4 with the same results. Attempted the contact number displayed on the building numerous times but the number connects to a fax/modem line. A subsequent review of the local social media sights revealed that this location is notoriously bad with hundreds of similar complaints of the equipment not working properly. It seems very likely that this is under reported do to the low dollar amount per transaction, but in all probability adds up to thousands of dollars every year. Additionally, if the owner/operator accepts payment for services that he is well aware he isnt providing, I would argue that is clearly fraud. I have video evidence to support my claim and would be happy to provide screen shots of the hundreds of social media complaints.

    Business Response

    Date: 11/14/2022

    Complaint #******** Has been addressed and refunded directly to customer.

Nice N' Clean Car Wash - West Bridgewater, MA is NOT a BBB Accredited Business.

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