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Business Profile

Sporting Goods Retail

Ruggers Rugby Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Ruggers Rugby Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ruggers Rugby Supply has 2 locations, listed below.

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    • Ruggers Rugby Supply

      121 Union Street West Springfield, MA 01089-3316

    • Ruggers Rugby Supply

      P.o. Box 991 West Springfield, MA 01090

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Placed order for a small, navy hoody (order #************) on April 27, 2024 - Received order for a medium, navy hoody - Contacted Ruggers about their mistake, received **** return label via email - Ruggers received medium hoody on May 13, 2024 (**** tracking #**********************)- I called Ruggers to check on the exchange on May 16 when owner/employee confirmed medium hoody was received and that new one may get shipped out tomorrow, May 17 - I sent follow up email on May 22 since I hadn't received any further information - I called again May 28; talked with owner/employee who said the small hoody should get sent out that same week - I sent email June 5 requesting full refund and have yet to receive any communication re: shipping of small hoody or confirmation of refund

      Business Response

      Date: 06/26/2024

      The customer placed an order for a custom hoody on 4/28. The order was shipped on 4/29 1-2 weeks ahead of schedule.  However, she was shipped the wrong item (incorrect size) . The customer called and we promptly sent a return label on 5/3. The item was returned on 5/14. Unfortunately, we had run out of stock in her size. The item came back into inventory two weeks later. The item was embroidered and shipped to the customer along with an email informing her of the tracking number. . It was delivered on 6/20.I did speak with the customer during that interim period and informed her of the delay. 

      Customer Answer

      Date: 06/26/2024

      While I did not get a refund, Ruggers ended up sending me the correct product I had originally ordered. Thank you for your help resolving this matter.

      Customer Answer

      Date: 06/27/2024

      Yes, I sent BBB an update the other day. I received the requested item. Thank you for your help and Im satisfied with the outcome. 

      Customer Answer

      Date: 06/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered shorts on Feb 24. The invoice was paid that month for a total of $690.14 on our credit card. W never received the order. Order number is D2362. I have emailed **************** and customer service, ******** messages a question and called. Now when I call, it says the inbox is full.

    Ruggers Rugby Supply is NOT a BBB Accredited Business.

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