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Business Profile

Transportation

Polonez Parcel Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mailed a packed to Gdynia, Poland from CT in November of 2022 for Christmas to my family. It never arrived and gifts inside were valued at approximately $200. I reached out to the company at least 10 times and have only got the voicemail and the mailbox is full. I have also sent multiple emails and it is indicated that I should receive a response within 24-48 hours and I have not. I also paid $51 for delivery of this lost package that was never received. I want my lost package to be located or reimbursed for its content and my shipping cost.

  • Initial Complaint

    Date:03/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for sending my packages and the packages were sent back to me but I have never we received my money back. Tracking numbers: ********************** and ********************* total of $176. Could you please let me know how may I get my money back. Thank you

  • Initial Complaint

    Date:03/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11/23 I sent 2 packages using Polonez Parcel Service, numbers ****** ****** and ******. These 2 packages are in transit to ****** but have not arrived yet. On 3/22/23 I learned that this company closed and now I can not get any information on how to get these packages delivered. I am willing to pay another company to complete the delivery but have no information on how to locate these packages.

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company not answering phone or emails, it's been 8 weeks no info on 2 packages sent. Local office has been trying as well no one knows what is going on. Very costly to send 2 packages to Europe, plus the contents.Please help greatly appreciated.*************************

  • Initial Complaint

    Date:03/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a small business providing several services. One of the services we provide is being an agent for POLONEZ PARCEL SERVICE. This company provides shipping services in which our clients brought packages to be shipped to ****** to their families or their personal items. We have been their agent way over 10 years now, close to 20. We have never had any issues until now. The company out of no where has shut down without giving ANY warning to us their agent nor their customers. We are unable to get any information on packages that have been sent out since January 2023. Customers that have shipped their packages using us as an agency for Polonez are calling and coming to us asking questions and we have no information to give because no one will answer the phone or reach out to us to tell us what is going on. They have been accepting packages and cashing our checks up until Tuesday March 14 2023. We are one of several agents in South ** that are very upset. This company has well over 250 agents that they have done this too. We want answers as well as our customers money back and or their packages delivered. Customers have been waiting now over 8 weeks for their packages to be delivered.

Polonez Parcel Service LLC is NOT a BBB Accredited Business.

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