ComplaintsforSavage Arms, Inc.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took delivery of my firearm about 9 months ago and noticed the wood on the adjustable comb (part of the stock) is splintering with sharp edges and looks as though it could break off after some use. As this was a brand new, unused firearm, I requested a replacement comb. It took them from 9/9/23 to 10/3/23 to respond, but they asked for my address so that I replacement stock could be sent. I provided my address the same day (10/3). After hearing nothing back, I followed up on 1/13/24 and again on 2/7/24. After another month, on 3/7/24 I was told there were delays and they could arrange for me to send my firearm back and they could issue a replacement. Since I had not gotten a response for over 5 months, I didn't see their response and had some delay replying. On 4/25/24 I responded that I was a bit concerned about getting a whole new firearm because of the issues I've already resolved on mine (a metal bur in the threads of the barrel that I have to fix, as well as metal shavings rattling around between the barrels), and that I'd like to not have to deal with that again. But I asked if they could let me know timing and process for firearm replacement vs timing to get a stock part replacement. On 6/3/24, they replied, "We get a very small amount of the parts for the Model 555 firearms versus the actual firearms from where they are built overseas. Often times it is faster to get a new firearm than it would be to wait on an order of the parts to ship out." So I still got no answers to my questions in my previous message. The same day, I asked again what the process would be and why they couldn't just remove the adjustable comb part from one of their shotguns and send it to me. On 6/10/24, they responded that they don't do this and I'd have to ship my shotgun back and have a replacement sent to an FFL (who pays those costs?). I don't trust them to send a replacement in a reasonable time after I ship mine. I just want the replacement comb promised 9 months ago.

  Customer response

  06/11/2024

  Adding a picture of the part that needs replacing. 

  Business response

  06/14/2024

  Savage Arms has been in contact with the consumer to clear up the issues with this shotgun.  A new comb piece has been shipped and the consumer has been provided with the tracking number.  Hopefully, once the part arrives, this will allow the shotgun to function as it was intended to do.  Thank you for your support of Savage Arms.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently have the second rifle bought over a year and a half ago never fired ,first one came savage xp bolt action 308,bolt looked used and rusted sent back to Davidson from my ffl to receive second rifle ,paid another ffl fee,then 2 months later sitting in safe,bolt started ro rust,climate controlled safe heavly clean and oiled scraped scope,sent email after email ,no response called for months finally get a rep on phone send me a shipping label to.send back ,4 months later no rifle still,then refused to ship back to me ,I sent back do to scratched scope out of box ,burrs on baffle and rust,finally they send to my ffl,they didn't make me pay a fee ,I look it over briefly did not do work I asked,cleaned put in safe,pulled out a month ago ,never fired. Bolt is rusted,metal shavings all over in barrel and reciever,burrs heavily on baffle ,rubbing while racking bolt ,told.my ffl this time he says bring it to Me,they were astonished,said rifle appears to been fired alot ,bolt sticking and rubbing mass burrs and shaving all through barrel,car firearms us sending back to Davidson for a 3rd rifle ,which will require me to pay a ffl fee new serial ***************************** very rude,did not do work that was needed to be done ,spoke to attorney *************** ,will be filing a civil case at this point ,brand new rifle I have to get a 3rd one ,have ffl as witness and have a typed avadavid from them savage it neglecting to meet qc requirements, dent them emails last month several times no response ,im seeking that they upgrade rifle and pay ffl fee

  Business response

  06/14/2024

  Savage Arms has been in contact with the consumer regarding this situation.  A shipping label has been provided to return the firearm to the factory for inspection and to correct the issues at hand.  We hope to get this taken care of in a timely fashion in the hopes to restore the consumer's faith in Savage Arms.  Thank you for your support of Savage Arms.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Savage rifle on 3/27/2024 from Kentucky Gun Co, was shipped to a local FFL holder picked up rifle on or about 4/9/2024,took the rifle to my gun club it woudn't function, you could load a round but it was very hard to eject spend cartridge, lift bolt felt pretty normal for a savage but could pull bolt back, had to tap it back with a piece of 2x4,tried another round same thing and both rounds were factory ***** ***** ammo, Had pre loaded some rounds with brand new****** brass, nosler custom comp bullets set right to ***** case overall length, tried those rounds exact same thing loaded into the chamber fine but again wouldn't eject, went you tap the bolt back it seems to drop because it was hitting the safety button and pushing it back to the safety on, called Savage and returned to them for repair or replacement, they now have had my rifle just short of 6 weeks and nobody there will give any info on what's going on, was told when I called 3-4 weeks for repair/replacement, I had the rifle for 3 days bought it with hard earned money they have had it almost 6 weeks

  Business response

  05/30/2024

  Savage has been in contact with the customer in an effort to resolve the situation.  We have explained what our plan of action is and when to expect the return of the firearm.  Once it does ship, we will be in contact to give the customer the shipment tracking information.  We hope that this will help restore the customer's faith in Savage Arms and our products.  Thank you for your support of Savage Arms.

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like to add that Bridgette was very quick to respond to me on 5/23/24 and has since been in touch again to say the rifle was shipping back to me on 5/30/24 
  Sincerely,
  
  *********************

• Initial Complaint

  04/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered November 5,2023.. rebate offer of 40 dollars that was approved and should have been received within 10 to 12 weeks, every time I call they say I have been approved but give it a few more weeks. Its 23 weeks now and still the same response when I call

  Business response

  04/16/2024

  Savage Arms has reached out to the rebate processor to clear up the issues with the submission.  The consumer should be receiving the rebate shortly.  Thank you for your support of Savage Arms.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a savage 110 rifle and scope combo from ***** **** on 01/10/2024 and when I got it home and took it out of the box the scope was scuffed up, and the magazine wouldn't fit into the gun. I registered my warranty for the gun and then proceeded to call savage thinking it would be a simple process but to my surprise couldn't get through to anyone. The recording told me that there were no representatives to take my call and to go online and fill out a request to be contacted. I did this on 01/11/2024. I uploaded pictures of the damage, of the magazine not clicking into place, and a picture of my receipt with a description of the issues I was having. It has now been over three weeks and I have heard nothing. I have attempted to call multiple times since then with the same results as before. On 01/24/2024 I went back into my original request and asked for an update and I have still heard nothing. Why even have a customer service number if you're never going to answer the phone? I knew it was a risk buying a savage but I had no idea it would be this bad. Seems to me they just mass produce subpar guns and then leave their customers out to dry. I never had a problem like this with ********, *********, or *****. Guess I should have stuck with one of those three. I have a brand new rifle I'm excited to shoot but can't. Just an overpriced paper weight at this point. Not a good impression to make on a first time customer. This is the kinda stuff that makes a potential lifetime customer, become a one and done customer.

  Business response

  02/06/2024

  We regret that there were issues with the newly purchased firearm.  There are no excuses for the lack of correspondence either.  We have attempted to contact the customer and was able to finally connect with them.  The issues with the firearm have been discussed and a resolution has been agreed to.  Hopefully this will restore the customer's faith in Savage Arms.  Thank you for your support of Savage.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a New Savage rifle - the rifle was received and presented issues when brand new. I sent the rifle to Savage for repair and it was returned. The rifle now has the same or worse issues , remains under warranty and Savage refuses to respond to multiple inquiries regarding returning the rifle for repair and back their own manufactures warranty.

  Business response

  01/12/2024

  We regret that there were problems with your firearm and for the lack of communications on our part.  A prepaid shipping label has been provided to return this firearm back to the factory in its current state for inspection.  Once the firearm arrives, we will inspect it and make a determination on what can be done for it.  We do stand behind our products, especially during the one year period that it stated in our warranty.  This firearm was originally returned to Savage in 2018 for repairs.  We look forward to the firearm arriving and hope that this will help to correct the situation.  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new a22 fv-sr two months ago approx. out of the box the trigger was almost unusable. Two terrible creeps with a. Inch of grit. Additionally, the rifle fails to eject spent rounds at the rate of 2-3 per magazine. Additionally the barrel sits touching the forearm down the right side. Overall poor poor poor quality. I emailed the company only to get no response after ten days. I emailed to ask for a reply to my complaint. The reply I got says….the a22 accutrigger is designed to only adjust down to approx 4 lbs at its lightest setting. That’s all it said. But, that wasn’t at all part of my complaint in the least. It’s like they didn’t read my email at all. I found it to be very disrespectful and discouraging. I filed a new claim trying to get an answer for my complaints. That was over a month ago. Still no reply to my second complaint email. After reading these other complaints I am hesitant to send this rifle back to them because I’m afraid it will go on months without hearing anything and I’ll be without my brand new 400.00 rifle.

  Business response

  06/14/2023

  Savage Arms has made several outreaches to the customer in order to help resolve their concerns.  Unfortunately, after multiple phone calls and emails, we have received no response.  In order to work towards a solution, we need to be able to contact the customer.  We look forward to future communications work towards a solution.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Their rebate program was lacking proper requirement rules, and so a rebate of mine was disqualified. They asked for extra documents and proof that was not originally required on the official rebate page. $75 lost.

  Business response

  05/12/2023

  Savage Arms has worked with the rebate administrator to look into this concern.  There were some items that were missing, but we will work to resolve the issue for the customer.  Thank you for your support of Savage Arms.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a savage B22 Fv-sr and have had it to the range once. I put about 150 rounds through it and it was failing to properly eject about half of these rounds. I would have to pull the magazine out to remove the spent case from the action. I reached out to savage about the issue through their website and it has been a month now with no reply. I have little faith that they will get into contact with me to correct the issue unless I file a complaint on here. I have sent another email to them today for the same issue

  Business response

  03/22/2023

  Savage Arms has reached out to the customer in regard to their request.  Savage will be working with the customer to resolve the issues they are experiencing.  Thank you for your support of Savage Arms.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Savage Arms Inc. received my (brand new and unfired) firearm for repair/replacement on 9/26/22. I was told at the time that they (Savage Arms) had a 3 week turnaround goal. I get that goals are sometimes lofty, so after zero correspondence from Savage after 6 weeks, I reached out to the Technical Service Representative (on 11/1/22) that sent me the return label. He then stated to me that my firearm had been evaluated by the gunsmiths, and was un-repairable/scrapped. The one I purchased slipped through quality control. It happens and I get it. He stated that they (Savage) would send me a replacement. Its been over 5 months, and I STILL don't have the firearm that I purchased. I have sent numerous emails to the Technical Service Representative that I was dealing with and have not gotten a response from him after 2 plus weeks. I then, on 2/21/23 sent an email request to Savage Arms customer service to try and resolve this. That request went unanswered for over a week. I sent another email on 3/1/23 asking for a response, and again, no response. I decided to call Savage Arms today (after my emails have apparently been ignored) and the phone message stated their business hours of Mon-Fri 8-5 EST. I have call record obviously that I placed the call(s) at 3 P.M. EST, but the message at Savage Arms said they were closed and I would have to call back during normal business hours. Last I checked, 3 P.M. EST was within the operating hours of 8 A.M.-5P.M EST!? I did not want to file a complaint, and have tried to resolve this with Savage Arms (only to be ghosted), but this has gone on for far too long. I have records of all emails and phone calls written/placed between myself and Savage Arms if needed for resolution. I would like the equivalent (or better, not the downgrade I was offered by the TSR of the firearm that I purchased in a timely manner, or perhaps a FULL refund of my purchase plus transfer fee and interest for the loan I apparently gave to Savage Arms.

  Business response

  03/09/2023

  Savage Arms has contacted the customer in regard to this firearm.  A resolution has been agreed upon at this point.  The firearm should be shipping to the customer very shortly.  Thank you for your support of Savage Arms.

  Customer response

  03/09/2023

  
  I am rejecting this response because:

  Although Savage Arms is apparently trying to help now, it's been almost 6 months since they received my firearm and I've been lied to and given the runaround enough through this process to remain skeptical. What I need to accept the resolution is:

  #1 A tracking number for the shipment of said firearm (this is supposed to come to me via email according to Savage Arms)

  #2 The actual firearm in my possession so I can make sure that the replacement is acceptable.

  #3 A written acceptance from Savage Arms that their 1 year warranty on the replacement firearm goes into effect on the date I receive it. 
  
  Sincerely,
  
  ***********************

  Business response

  03/15/2023

  The replacement firearm shipped and was delivered yesterday.  The tracking information was provided to the customer once the firearm shipped.  An explanation of our warranty was also provided to the customer.  Hopefully, the replacement firearm meets the customer's expectations so everyone can move forward.  Thank you for your support of Savage Arms.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩