ComplaintsforSavage Arms, Inc.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Savage Arms Inc. received my (brand new and unfired) firearm for repair/replacement on 9/26/22. I was told at the time that they (Savage Arms) had a 3 week turnaround goal. I get that goals are sometimes lofty, so after zero correspondence from Savage after 6 weeks, I reached out to the Technical Service Representative (on 11/1/22) that sent me the return label. He then stated to me that my firearm had been evaluated by the gunsmiths, and was un-repairable/scrapped. The one I purchased slipped through quality control. It happens and I get it. He stated that they (Savage) would send me a replacement. Its been over 5 months, and I STILL don't have the firearm that I purchased. I have sent numerous emails to the Technical Service Representative that I was dealing with and have not gotten a response from him after 2 plus weeks. I then, on 2/21/23 sent an email request to Savage Arms customer service to try and resolve this. That request went unanswered for over a week. I sent another email on 3/1/23 asking for a response, and again, no response. I decided to call Savage Arms today (after my emails have apparently been ignored) and the phone message stated their business hours of Mon-Fri 8-5 EST. I have call record obviously that I placed the call(s) at 3 P.M. EST, but the message at Savage Arms said they were closed and I would have to call back during normal business hours. Last I checked, 3 P.M. EST was within the operating hours of 8 A.M.-5P.M EST!? I did not want to file a complaint, and have tried to resolve this with Savage Arms (only to be ghosted), but this has gone on for far too long. I have records of all emails and phone calls written/placed between myself and Savage Arms if needed for resolution. I would like the equivalent (or better, not the downgrade I was offered by the TSR of the firearm that I purchased in a timely manner, or perhaps a FULL refund of my purchase plus transfer fee and interest for the loan I apparently gave to Savage Arms.

  Business response

  03/09/2023

  Savage Arms has contacted the customer in regard to this firearm.  A resolution has been agreed upon at this point.  The firearm should be shipping to the customer very shortly.  Thank you for your support of Savage Arms.

  Customer response

  03/09/2023

  
  I am rejecting this response because:

  Although Savage Arms is apparently trying to help now, it's been almost 6 months since they received my firearm and I've been lied to and given the runaround enough through this process to remain skeptical. What I need to accept the resolution is:

  #1 A tracking number for the shipment of said firearm (this is supposed to come to me via email according to Savage Arms)

  #2 The actual firearm in my possession so I can make sure that the replacement is acceptable.

  #3 A written acceptance from Savage Arms that their 1 year warranty on the replacement firearm goes into effect on the date I receive it. 
  
  Sincerely,
  
  ***********************

  Business response

  03/15/2023

  The replacement firearm shipped and was delivered yesterday.  The tracking information was provided to the customer once the firearm shipped.  An explanation of our warranty was also provided to the customer.  Hopefully, the replacement firearm meets the customer's expectations so everyone can move forward.  Thank you for your support of Savage Arms.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bought a firearm on 02/22/2023 received on 02/27/2023 had to pay to ship it right back out 02/28/2023. Dealer that ship it back told me it was no way in the world they done a quality check it wouldn't chamber a round and good it didn't because it metal material jam into it. If it would've chamberd a round I would've be seriously injured or worse...So be careful when it comes to buying a savage rifle from them or cheaper than dirt because neither one does quality check.

  Business response

  03/09/2023

  This firearm has been received at Savage Arms and being evaluated currently.  Savage has communicated with the customer on the expectations regarding the repair process.  Thank you for your support of Savage Arms.

  Customer response

  03/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent in a ******* O/U 555E to Savage for a warranty repair for a broken forearm catch on the shotgun in August of 2022. They have confirmed that this issue has been covered under their warranty and are planning to replace the gun. I have followed up monthly since the response to get updates and have been told that these shotguns are on order and they are still waiting on a shipment. It has been 6 months and I have yet to receive the shotgun. Furthermore, I have to continue calling the warranty department for updates and I get the same feedback. Not once has Savage called me for an update with the exception of the initial call to notify me that the issue was covered under warranty. On my most recent call, I asked if they could provide me a refund in the same amount as one of their distributors, so I could just go buy one off the shelf. They stated that they could not accommodate this request either. I am losing faith in the Savage/******* warranty program and I am worried that I will be out of pocket $1,000. I am hopeful that ******* will stand by their product and take care of their most valuable asset, their customers.

  Business response

  02/23/2023

  Savage Arms has reached out to the customer discuss a resolution to this situation.  We believe that an agreed upon solution has been reached and we will be going that route.  Hopefully this will help to restore their faith in Savage Arms.  Thank you for supporting Savage Arms.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently bought a ******** shot 30 rounds thru it and the trigger has 2 creeps then a hard trigger pull....I set the trigger as light as it goes as per the instructions but it is terrible...I would like Savage to send a shipping label and get the trigger set at 2 to lbs with no creep.

  Business response

  02/23/2023

  Savage Arms has reached out to the customer and provided a prepaid shipping label to return the firearm for inspection and ****************** the firearm arrives, the concerns will be addressed, and the customer will be informed of the corrections taken.  Thank you for your support of Savage Arms.

  Customer response

  02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered a .22 bolt action rifle from Savage around July of this year. When I received the rifle it shot so far low and left there wasnt enough adjustment in the scope to zero it at 10 yards. Exponentially worse at 25 yards (off the target). I took the gun home and could see the barrel is canted down and to the left in the receiver. It is either bent or mis threaded into the receiver. Savage initially tried to have me pay return shipping but agreed to send me a label after I sent them the attached pictures. Savage claims 3 weeks turn around. I have contact them multiple times now. Initially I was told the rifle was with their gunsmiths now I get totally ignored. After reading these complaints this is not an isolated issue and I fear they will send the same defective rifle back to me. Note they received this rifle at their facility in the first week of September, it is now December 7th. 3 weeks is way out of the window and you dont need a gun Smith to see a clear defect.

  Business response

  12/20/2022

  Savage Arms has been in contact with the customer in an effort to take care of this situation.  A replacement firearm has been agreed upon as an acceptable resolution.  The order for that replacement has been placed.  Once it is completed and ready, it will be shipped out.  Hopefully, we have been able to restore the customer's faith in Savage Arms.  Thank you for the support of Savage Arms.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Facts: I purchased a rifle (Savage Axis II,) roughly 23 months ago from a Savage Arms retailer (Big 5). 1. Within 2 months of purchasing, the clip would fall out of the bottom of the rifle. After contacting the manufacturer more than 10 times through multiple sources (online, social media, email and phone), I got Savage to ship me a new clip. However, the clip that was sent was used and did not fix the problem. 2. Within 9 months of purchasing, the rifle would misfire. 1 in every 5-6 shots, the rifle would simply click and not fire. The firing pin lightly struck the cartridge primer, but did not ignite/shoot the round. 3. Within 18 months of purchasing the rifle, the rifle shot a cartridge, however would not eject said cartridge, and that cartridge remains stuck in the rifle. Issue: Did Savage Arms breach their express warranty?Rule: A breach of express warranty occurs when a defective product violates an express warranty which was guaranteed by the manufacturer. An express warranty is created by the actions or overt words of the seller regarding a product. Analysis: Savage has a warranty good for a year. They have breached that warranty. A reasonable person would expect that for the purposes of shooting said rifle, that it would work safely and properly. Savage has failed to do that. The facts indicate that there are design flaws which prevent the merchandise from working safely and properly. Conclusion: Savage Arms has breached express and implied warranties and therefore is liable for damages.

  Customer response

  08/29/2022

  Purchased 9/10/20.

  Express warranty can be found here. https://www.savagearms.com/content?p=warranty

  This warranty was breached twice (two separate issues inside of two years) as per the facts in my brief. 

  The Implied warranty of merchantability would extend beyond a year (third issue inside of two years). 
  

  Today the merchant said it is not their policy to refund the (unsafe) firearm. They offered to repair it, however, that is not acceptable due to the number of safety issues. 
  

  Thank you for your help,

  Consumer

   

  Business response

  09/09/2022

  Savage Arms has been in contact with the customer regarding this rifle.  We are in the process of having it returned to the factory, so it can be evaluated by our technicians.  Once it arrives, all of the concerns will be addressed and the customer will be informed of the outcome.  Hopefully, we can regain the customer's trust in Savage Arms..  Thank you for supporting Savage Arms.

  Customer response

  09/13/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Ive asked the merchant numerous times for a refund, all of which they are refusing. They attempted to send me a box to send the firearm back to them, only they shipped it to the wrong address. The wrong address is a 2 hour plus round trip commute, and has inconvenienced the new occupants. I would be grateful for a refund from the merchant as they are in breach of their warranty. 

  
  Sincerely,
  
  *****************************

  Business response

  09/20/2022

  Savage Arms has continued the discussions with this customer in the hopes of coming to a resolution.  In order to do anything, we still do need the firearm to be returned to the factory.  We are offering help as needed with this process to move it along.  Once the firearm is back at the factory, the process will be able to be completed in a timely fashion.  Again, we hope to restore the customer's trust in Savage Arms..

  Customer response

  09/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a savage a22 mag and the cartridge jams on feed. I have complained several times and finally Savage sent me a new cartridge and it did the same thing. I also took it to a gun smith for a thorough cleaning and test and they cannot get the cartridge to feed. I have called several times to no avail. Ive had this gun for 2 years and have never been able to use it and it is worthless. I would like to return this malfunctioning rifle. It is a lemon and they should take it off the market as it could be a danger to the handler or others.

  Customer response

  07/11/2022

  What else do I need to state? I purchased a gun where the magazine jams and does not load. I have been sent a new magazine by dealer and it did the same thing. I have been online in many forums and this is a standard problem that Savage needs to address this issue. 

  We have tried to phone, write and email the manufacturer several times - no response! we would like to send the gun back for another or replacement

  https://www.rimfirecentral.com/threads/savage-a22-22lr-feeding-issues-should-i-have-bought-a-ruger.1145667/

  https://www.huntinggearguy.com/rimfire/savage-a22-22lr-review/

  Savage A22 Issues
  The firing pin fouls easily and can gum up. Ive seen 2 A22s do this.
  The firing pin retaining pin is a roll pin, and roll pins can peen and bend/break with repeated abuse. Ive seen 3 or 4 A22s fail on this pin.
  The rotary mags jam up once in a while, especially when new.
  If you get the scoped version, check the tightness on the base and ring bolts: they will probably be loose. Not really an issue, but itd be cool if they tightened these properly at the factory.
  Theres a lot of flashing on the stock so the part line is kinda sharp and annoying.
  The plastic checkering is not grippy at all. Might make it harder to handle in the rain or mud
  

   

  Business response

  07/21/2022

  Savage Arms has reached out to the customer to better understand the issues with the firearm.  We have provided a shipping label to have the firearm returned to the factory to be inspected.  Once it arrives, we will be able to address any concerns.  Thank you for your support of Savage Arms.

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In July of last year (2021) I purchased a savage rifle from a online retailer through Gunbroker.com. The gun was a Savage Mod fv 93 bolt action 22 magnum. The gun has been in my possession substantially less than 2 months in the years ownership. It has been sent back to savage for the 3rd time for a failure to eject the shells from the gun. They have even said that I do not know how to use a firearm- from their customer service. The gun repeatedly drops the shells into the action. This started when the gun was new and each time they have supposedly "repaired" it, the problem has gotten worse. The in December of 2019 they supposedly decided to have me return the gun and they would "replace" it with a different model to solve the problem. The received the gun on 2 January of 2022. To date I have not received a replacement firearm and they will not even respond to my calls or emails. I guess they think that by not responding - the problem will go away. As told them i wanted a dependable firearm when I bought it

  Business response

  07/15/2022

  There is no reason that a firearm should need to be returned multiple times for the same issue, nor should it take the amount of time this repair has taken.  Savage arms has been in contact with the consumer to explain the steps that are being taken to close out this repair claim.  We feel that everything should be taken care of and the consumer should be receiving a firearm back shortly.  Thank you for your support of Savage Arms.

  Customer response

  07/15/2022

   
  Complaint: 17543809
  
  I am rejecting this response because:  savage is trying to send a totally different item than the agreed upon one.  They were told i will decide after i test it for myself to be sure.   In the past their "supposed" corrections have been nothing.
  
  Sincerely,
  
  ***************************

  Business response

  07/21/2022

  Savage Arms has spoken with the customer since he has taken possession of the replacement.  He stated that everything is operating correctly with the small amount of ammunition fired through it so far.  Savage indicated to the customer to reach out in the future with any concerns that may  arise.  Thank you for your support of Savage Arms.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The first time I went to the range to try out my new Axis II Precision rifle it constantly was short firing meaning it was not firing the chambered round. This happen 40% of the time and was extreme frustrated and upset not mention dangerous. The rifle is suppose to work perfectly out of the box. I called Savage who initially want me to pay to send their defecting product back to them. Plus, I wanted a refund because I no longer trusted the rifle to work when I need it to. They claim they can only repair or replaced the firearm because they do not sell directly to consumers, and would have to get a refund from the vendor. Who stated Savage Arms should be the one to refund me for the defective product. So I got the run a round and a BS excuse for not standing behind their product. Finally, I got Savage Arms to provide me with a shipping label. When I got the rifle back the sheet said only replaced small parts, and did not say what the problem was or anything else. I wanted to go to the range to test the rifle for myself to see if they fixed the problem due the lack of information provided, and the problem of not fired appeared again. This time the problem was reduced so the rifle was improved, but not fixed. So, I got Savage to send me a 2nd shipping label, and this time I told them on the phone I wanted the rifle replaced the person on the phone stated to state on the write up that I want the rifle replaced and with what, which I did. This time they took twice as long to send the rifle back. The same rifle, after I told them as instructed to replace it with something else, and I did not hear a word out of them while they had it. Looking at their not to descriptive form it looks like they did not do a thing to fix the rifle besides package it better. This is extremely upsetting how I have been treated. I put the ammo through a second rifle I own, which has had hundred of rounds through it, and it has yet to have a single problem. So it is not the ammo.

  Business response

  05/20/2022

  Business Response /* (1000, 5, 2022/05/16) */ Savage has been in contact with the customer in an effort to return the rifle to Savage to correct the issues. Hopefully, we will be able to restore the customer's faith in Savage. Consumer Response /* (2000, 7, 2022/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I have been in contact with Savage Arms, and I have agreed to a resolution to the situation, but would like to keep this claim open until the agreed resolution has been completed.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a savage 93 22 WMR the end of November 2021. Quickly learned the rifle had a mishaped/ warped barrel. Sent the rifle off the beginning of January immediately after savage arms Christmas break . Savage has now had the rifle for over 3 months and has acknowledged the barrel needs replacing. Every time I have called (about every two week) I get the same response, " we're waiting on a a barrel" . I've even been told "it should be any day now" weeks ago. Recently I decided to call and see what my options were for a replacement. I was told I would be called back. I was not contacted. So I call again today and got the same story that I would be called back on the number I was calling from ( the number was confirmed back to me so they have the correct number on file) . I was again ,not contacted back. The staff that I've had conversations with have been very friendly and can't complain about their demeanor in the least. However it's apparent their reading the computer file to me with no end in sight. I can not, and should not have to wait months for a barrel and should not have to wonder how many more months it may take. I've even offered to accept a replacement , I'm easy to deal with but we can't get to that point at this moment because no one will reach out to me for a resolve. Again the personnel have been super friendly but nothing is happening beyond them. I hate doing this to these guys , but something has to be done.

  Business response

  04/19/2022

  Business Response /* (1000, 5, 2022/04/19) */ Thank you for your patience while we install a new barrel on your rifle. It appears that the process is just about complete and the rifle should be shipping back shortly. Thank you for your support of Savage Arms. Consumer Response /* (3000, 12, 2022/05/03) */ Just received firearm back today to my dismay the NEW barrel is canted into the receiver! The barrel and the receiver do not line up ,the gun has to be tilted sideways in order to use the iron sights. The scope mounts and the iron sights are far off from one another. For iron sights lean the gun left for scope lean the gun to the right .Absolutely ridiculous after 4 months someone should have looked at this rifle before sending it out the door. Business Response /* (1000, 16, 2022/05/10) */ There is no reason that this rifle should have been returned with a barrel that is canted. This will be corrected. Savage has been in contact with the customer with the intent to come to a final resolution as quickly as possible. Thank you for your support of Savage Arms. Consumer Response /* (2000, 18, 2022/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) As of this moment . A rep from savage (mike) has promised me a brand new rifle in the event they find the barre to be "canted" . A blind man can see this so I assume I will have a new rifle. If that's the case and done in a timely manner then I will consider this ordeal to be resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩