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Business Profile

Swimming Lessons

Roots Aquatics Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday February 2, my daughter, age 3 (2 at the time) was nervous to attend her first swimming class. During the class, as the children were taken into the deeper part of the water, the instructor began to put her swim floaty/bubble on her. He turned away without realizing the floating device was not fully secured and my daughter completely went under water. The instructor turned around and caught her. The director of this business was there and saw the whole thing. My daughter was clearly traumatized- I saw her hold her hands out and say mommy while she was there and she proceeded to stay by the side of the pool, afraid to continue, though she did.NO ONE came to me to address what had happened.3 days later my daughter became very sick with a high fever; she was taken to the doctor and we were told she also has fluid in her ear.She no longer wants to attend swimming class and neither does her brother.The director called me on Thursday February 9 (which was supposed to be her next class, but she is still sick), and completely DENIED the whole thing happened. First, she said my daughter didnt go underwater. Then she tried to blame my 3 year old saying she jumped in when she wasnt supposed to, which is completely false. She lied and said it didnt happen and is refusing to give me a refund for my childrens classes.I would like to be refunded the complete cost of my childs classes because one is traumatized and the other does not want to go after what happened to his sister. I also do not feel comfortable sending my children to a place that is irresponsible and clearly do not have the childs safety as their number one priority.

    Business Response

    Date: 03/03/2023

    We have refunded all charges associated with this service. 

Roots Aquatics Center, Inc. is NOT a BBB Accredited Business.

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