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Business Profile

Hair Salon

Thalita Leite Curl Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 18, I paid ****** ***** **** Salon a deposit of $156 for my hair appointment that was scheduled for October 3. I cancelled this appointment next day, September 19 because I found out the appointment would have been a full work-day long and since I work it was not possible for me to stay at a salon for that long. After a lot of back and forth with them trying to push me to work from their salon or book a different service with, I asked about the deposit I paid just hours before and they told me it was to be kept in my account on their system. I thought that was weird but since I intended to return I didnt argue. That was until I found another salon that I loved, and honestly worked better for my hair texture, and I reached out the Thalita to let them know I would not be returning. When I inquired about a refund of my deposit, they replied that they would check the possibilities. I didnt respond. Then today, October 29, they tell me that I was told of their policy and that I would not be getting a refund and that the funds are to be used at the salon. Their policy (I can provide all correspondence including their policy) states that if I cancel, the deposit is waived but also, the deposit is non-refundable and non-transferable. Do you see my confusion? I cancelled well in advance and no service was ever provided for them to keep those funds. They didnt accept cash or card, only virtual payments. I always used Zelle. I just dont understand why they think its just to keep my deposit.

    Customer Answer

    Date: 11/10/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/30/2022 my daughter had an appointment to have her hair died at this salon. I was told that it was mandatory my daughter get a $74 protective treatment when getting her hair died that would protect her curls. Well the adding of too many chemicals in my daughters head burnt her scalp badly. When I tried to discuss the issues with the owner of the salon I was told BLAH BLAH BLAH in my face. *** had to bring my daughter to the ** and follow up visits because of the ***** on her scalp that were done through pure neglect. I later find out that the woman who was adding chemicals to my daughters head , isnt even licensed! I want a refund of the $100 deposit I made.

    Customer Answer

    Date: 10/14/2022

    I have not heard from the business in response to my complaint.

Thalita Leite Curl Salon is NOT a BBB Accredited Business.

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