ComplaintsforUniFirst Corporation

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  UniFirst is a uniform providing service that bills weekly as they deliver. On a 9-6-23 delivery the bill was $102.64, which had made two price increase lately. I contacted the company and asked why and what could be done. A rep came and said because our business was an NFIB member they could price much better. He stated my future ******** would be about $50, maybe less. Next two weeks came in at $79.81 each. This week is $67.15. Still a ways from the $50 or less I was quoted. I have texted *****, the man that came to see me, twice now with no response. They are dragging there feet and I am sure will not issue a credit to us, like there needs to be.Thank you,************************* for ******* Farms-Dairy LLC WOW! As I am typing they got back to me and resolved the matter, hopefully. When I receive the monthly statement I will know for sure. Thank you for applying unknown pressure to them.

  

  Business response

  11/27/2023

  UniFirst takes pride in consistently conducting business in an honest and ethical manner and we take customer satisfaction very seriously, which is how we have become a leader in our industry. Regarding the ******* Farms account: once ********************** became aware of the billing inaccuracies, we acted in good faith to credit the proper amount to the customers account and negotiated an agreement renewal under NFIB member pricing.  We believe all issues have been resolved in a mutually agreeable manner for all involved and hope to make ****************** a fully satisfied UniFirst customer once again.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been unit first customer for approximately 6 years now they provide the work clothing to our service technician, there are never a consistent service with them, lots of times we are missing some clothing here and there, but starting this year 2023 the service really tanked, no consistency deliverys constant change of managers and delivery guys people that has no idea what is going on and some of them bashing the business, starting 9 weeks ago we changed the service with them and had our employee wash the clothing at home to address the missing clothing situation at the time we already had advised our service manager *** about the missing pants for one of our employee that was misplaced by Unit-first and never delivered, it has been 9 weeks that we have sent *** the service manager who came to out shop and had communication with us by email about the missing clothing. Every delivery person show up with no clothing and *** ignored our email , finally last week we informed *** that we would proceed with the cancellations of the service contract due to a excellent service guaranty in the agreement that allows us to cancel the contract if they fail to address the situation with 60 days and then coincidentally *** got back to us right way informing that the clothing was back ordered. But I was about to purchase my self direct from the clothing manufacturer web site and had delivered in my shop with 3 days after the order day.Today 08/7/23 I talked with another manager that insured me that unit first would not cancel my contract , and that he would fix the problem by giving me credit for the missing clothing while I'm paying in full for the service all this time and as a bonus he would give me 2 week free service, I have that on a recorder phone call as proof. This is my last attempt before I seek legal help.Thanks for the help in the advance; also now that I'm reaching Unit-First, I have encountered lots of online complaints about the poor quality service.

  

  Business response

  08/12/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time when the complaint was filed. In reviewing the complaint with our local management team, it appears we were unable to come to an amicable resolution at that time, and the accounts last date of service was on 09/04/23.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Over-billing for products not delivered. We are an independent automotive garage. Unifirst Uniforms has been providing our uniform and shop towel service, including hand towels, floor mats, fender aprons, etc. A review of billing uncovered that for perhaps as long as 4 years we have been billed for products not delivered. Specifically, there are 7 shirts billed to myself (I am a co-owner of the business) that are neither on premises nor have ever been worn by me. I don't wear a uniform, but had ordered the shirts in case I decided I would want them. Additionally, one of our mechanics is being billed for 11 shirts but we have only 3 in inventory. In March 2023, a mechanic left our employment. We informed Unifirst of same and requested his uniforms be picked up and processed, and our account to be duly credited moving forward. In our April 10, 2023 invoice we were charged $149 for lost uniforms, assessed to said mechanic. We did not lose them, we returned them; Unifirst apparently lost them and then billed us. On 5/12/23 I sent payment in full of $641.41 for the April statement, noting the overcharge, but assuming it would addressed in the following statement. Unifirst cashed the check on 5/21/23. I have been repeatedly dunned for non-payment, despite sending the company copies of my canceled check, cashed by them. The overcharge and charges for undelivered product continue to be assessed. There has been no attempt on Unifirst's part to clear up this issue or even attempt to discuss or explain what might have occurred or why this issue exists at all. Communication has been zero. Given their apparent disinterest in helping to resolve this issue, I don't know what else to do but to file a complaint.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we started using UniFirst last year and since the service is extremely sub standard, charges for product never received, driver has left behind spent rented uniforms that are to be picked up weekly and never came back until the week after so that week most of garments weren't usable we had an employee that was discharged and UniFirst continued to charge for him, charges on the invoices for product that was never delivered I.E. garment bags 2 to be exact and not one is present, short sleeve shirts for one employee that have never been delivered, weekly missing garments, asked all representatives of this account for help, assistance and possibly review and/or amend weekly invoice as it keeps increasing and finally the last invoice is 60 dollars more per week! now its 600 dollars a month for uniforms which at this point is way too unaffordable. multiple attempts via email, texts. phone calls for weeks on end and still no resolve. thru an email ***************************** (service manager) said the 60 dollar increase was for a damaged jacket as this jacket has been in our possession for months!!!

  

  Business response

  08/07/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time.  In reviewing the complaint with our local management team, we met with the business to discuss their noted concerns. As a result, a mutually agreed upon resolution to terminate the agreement early without penalty was reached. It is our understanding that all concerns were addressed and both parties were satisfied with the outcome.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We ordered uniforms from this company in April, they advised it would take 4-6 weeks. We sent them patch designs in May. We had very little contact with them after multiple emails. Finally, the managers said he was canceling our order. They never ordered the uniforms until late. They said that the uniforms wouldn't be in until July. Now none of our employees have uniforms to wear.

  

  Business response

  07/29/2024

  We regret we were unable to reply to this customers complaint within an appropriate time.  In reviewing the complaint with our local management team, it was our understanding that our customers complaints were resolved at that time due to a mutual decision between UniFirst and ******************* to part ways, thus the account was never installed.

• Initial Complaint

  05/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cancellation of contract. Stop charging me for lost items that I have in hand and want returned. Your actions are criminal and I will take legal action if necessary. I have requested to cancel the contract over 9 times and keep getting different answers from the delivery driver. The so called manager has never returned my calls or corrected any invoices. Nor has he send me what is required to cancel the contract.

  

  Business response

  08/08/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time when the complaint was filed.  However, in reviewing the complaint with our local management team there are two sides to every story.  Per our contract, there are specific steps to be taken by the customer if and when they wish to terminate service based on performance issues. These steps were not followed as agreed to by the customer.  Our local management team attempted to contact the customer on multiple occasions without success.  The account was inactivated on 07/31/23.

• Initial Complaint

  03/06/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We are seeking help in arbitration to work with a contract signed in late 2016 with Unifirst for a period of 5 years with an auto renewal and advanced notice we would not renew multiple times. Unifirst continued to come and drop things off, which we paid with a check on drop off always varying depending on what product they dropped. I assumed they were trying to keep some business with us despite the contract no longer valid. Covid occuredand we tried to get gloves from any perveyorthat could provide. This continued until January of 2023 when I had to call and ask them to stop coming. A representative reached out to me, claimed we were still under contract, with the sticking point that we never received a cancelation notice. I did my dudiligence whrn it came to cancelling and nothing could have gotten me that "letter". I hung up on him multiple times, each time he called back immediately and I was finally forced to threaten legal trespass if they attempted to deliver again as a final resort. I have never had to do this with a patron let alone provider.On February 9th we were emailed a demand letter for $20,967.44. Please note that 95% of our orders were for soaps/gloves, paper napkins and toilet paper. Supplies we desperately needed due to sanitary concerns and Unifist simply couldn't deliver. No uniforms were ordered or specially stitched clothing with our name embroidered costing Unifirst. The only physicalproduct that was borrowed and returned weekly was 3-5 floor mats (which they had an issue delivering and picking up as well)@ $6 a week.I called their legal representativeAaron at BMD on February 21st, and spoke for 13 minutes about resolving the issue. His main point is that we never got a cancelation notice. Our owner, afraid of court fees and time, offered to pay 1/2 of the demanded amount. I dont believe we should have to pay a dime. They said they would get back to me in 2 days and no such contact has happened leaving us in limbo.

  Customer response

  03/17/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  05/04/2023

  UniFirst takes pride in consistently conducting business in an honest and ethical manner and we take customer satisfaction very seriously, which is how we have become a leader in our industry.  In an effort to resolve this issue we have contacted ***************** and, as a result, the parties have mutually agreed upon a confidential settlement that satisfies both parties.

  Customer response

  05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I used "Unifirst" as uniform company since 2017 for my small partnership ************* repairs ***. Never skipped a payment always on time. At first it was a contract for 3 years-I was happy with the service, no problems with getting clean and full amount of uniforms . After 3 years in 2020 I was tricked to sign a 5 year contract which at that time I wasn't aware because it was given to me by a driver. That day delivery driver came with piece of paper and invoice. He said that if I sign this there will be no price increase and will be additional 10% off . Price increased later on anyway. Never mentioned that is 5 year contract. It didn't say anything on front page. I recently noticed terms on back page with fine print. Last several months I had issues with uniforms. There was constantly missing pieces. Instead of 6 shorts and 6 pants I was receiving 3 shirts 2 pants for example. There were weeks I didn't receive any uniforms. Every week it was missing garment. Regardless I was paying full amount regularly. I called several times, reported problem with driver. I also wrote a letter to the manager ( I have the copy attached) and sent it with driver complaining and requesting improvement. Also spoke with manager ************************* which promised fixing situation. Things didn't improve. Because of this I terminated the account and also I'm going out of business. Without a courtesy call nor information " Unifirst "hired collection agency and is seeking a balance for remaining time of the contract. The amount they want me to pay is $5,900(all paperwork is in the attachment)I'm closing the *** and can't afford to pay that amount. I was completely unaware that I had such a contract. Please advice if there are options for me to avoid paying for breaching this contract which I never knew I had Regards, ***************************

  

  Business response

  03/23/2023

  Earlier today, our local UniFirst Branch Manager spoke with ****** in good faith about his noted concerns and, as a result, both parties have come to a mutually agreed upon resolution to this matter. It is our understanding that both parties are now satisfied with the outcome.

  Customer response

  03/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  In addition to the above I would like to thank *************************,regional manager for Unifirst for handling the situation quickly and in very proffesional manner 
  
  Regards,
  
  ***************************

• Initial Complaint

  02/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dates of transactions are from 08/02/2022 to 1/31/2023. We were charged weekly for items not received. Our weekly bill should have been $39.08 but was $94.48 for 13 of the 17 weeks in question. We were not provided an invoice at time of service for months on end and had repeatedly asked for this to the point where the route supervisor came in and tried to smooth things over. They are now billing us for $1469.33 when it should be $664.36. I tried calling and emailing corporate customer service and never got any calls back. I did receive 2 emails over the course of 2 weeks but they only stated that someone would be in touch but no response as of now. At best this is shady. I had also asked for clarification of some of the charges on the bill and was told to just deal with it, everyone gets charged that.

  

  Business response

  02/21/2023

  Upon notification of these issues, our local UniFirst General Manager spoke with ****************** this morning to discuss his noted billing and communication concerns, and we acknowledged that billing and communication issues did occur on our end. It is our understanding that a solution was mutually agreed-upon, and upon the successful completion of our action plan we hope to make ******************, who has been a valued customer of ********************** since 2013, a fully satisfied UniFirst customer once again.

  Customer response

  02/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response, if all that was agreed upon comes to fruition, does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  02/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am currently having an ongoing issue since December 2021, in which my job at the *****************************, has been contracted with Unifirst Uniform *** (located in ***********, **) and I was supposed to have been issued 11 pair of pants. I was given the 11 pair of pants and I have given Unifirst back 3 pair of pants to be replaced, as this is normally done if they are damaged, need altering, etc. The 3rd pair was last given on October 2022. Unifirst is claiming that my information is not in their system for the 11 pants, but Unifirst is the company that issued my entire uniform to me. I have had countless problems with them and several other employees have had several issues with Unifirst. We are contracted with them through the federal government and their routing personnel has continuously told me that they cannot locate me in their system. I am not sure how this is happening, because I have been working with ***************************** for the past 5 years. This is not just an issue with me, but again, since Unifirst has had this contract with the Cemetery, we have had other issues with them. My administrative officer has been in contact with *********************** (Route manager), ***************************** (Branch Manager), and ******************* (Office Administrator). We still have been getting the run around and no one will return the necessary uniforms or give any possible solution on resolving the issues. This needs to be resolved, because I still have uniforms that need to be replaced and I need the full set of uniforms that are needed for the job.

  

  Business response

  02/16/2023

  Earlier today (02/16/23), our local management met with ******************** and customer management involved in their rental program to discuss ******************** concerns and details of his complaint in an effort to come to a mutually satisfactory agreement as we take customer service and satisfaction very seriously.  As a result of our meeting, we have come to a mutually agreed upon solution, and upon a successful completion of our action plan, we hope ******************** and the ***************************** will again become a fully satisfied UniFirst customer.

  Customer response

  02/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The branch manager, *****************************, came out to our job and discussed my issue and issues with several employees. Even though this was discussed, I have not received my complete order yet and other employees have voiced their issues and orders still came back with problems. There was a problem with one of the jackets and the uniforms for the employee of the ***************************** and ********************** told one of the employees that Unifirst do not have professional seamstesses and they do are using inferior threading products to complete jobs. This was said with my supervisor and a number of other employees. This should not have been said by a manager of Unifirst or any professional uniform company. We have a contract and the orders still need to be completed correctly and timely. Until this is done, I am still pursuing this issue. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

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