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Find a Location

Kaspersky Lab, Inc. has 1 locations, listed below.

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    Business ProfileforKaspersky Lab, Inc.

    Computer Hardware

    Current Alerts For This Business

    There are 3 alerts for this business. See all alerts
    Out of Business:
    According to information in BBB files, this business is no longer in business.
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Final Determination: Case No. ICTS-2021-002, Kaspersky Lab, Inc
    Effective at 12 a.m. EDT on July 20, 2024, in accordance with 15 CFR 7.109(d)(5), Kaspersky, and any of its successors and assignees, is prohibited from entering into any new agreement with U.S. persons involving one or more ICTS transactions identified above. Effective 12 a.m. EDT on September 29, 2024, in accordance with 15 CFR 7.109(d)(5), Kaspersky, and any of its successors or assignees, shall be prohibited from engaging in the identified ICTS transactions in the United States or with U.S. persons, including (1) providing any anti-virus signature updates and codebase updates associated with the ICTS transactions identified above; and (2) operating KSN in the United States or on any U.S. person’s information technology system. Kaspersky may continue to operate the KSN for U.S. persons, as well as provide anti-virus signature updates and codebase updates to current U.S. subscribers and users of cybersecurity and anti-virus products and services as identified in Appendix B, until 12:00 AM EDT on September 29, 2024. Pursuant to the above determination, effective 12:00 AM EDT on September 29, 2024, any resale of Kaspersky cybersecurity or anti-virus software, integration of Kaspersky cybersecurity or anti-virus software into other products and services, or licensing of Kaspersky cybersecurity or anti-virus software for purposes of resale or integration into other products or services is prohibited in the United States or by U.S. persons. This Final Determination shall not apply to transactions involving Kaspersky Threat Intelligence products and services, Kaspersky Security Training products and services, or Kaspersky consulting or advisory services (including SOC Consulting, Security Consulting, Ask the Analyst, and Incident Response) that are purely informational or educational in nature.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    53 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Kaspersky Lab, Inc. specializes in computer software products for residential and business computers. Products offered are software for antivirus, antispyware, antispam, antihacker, security, network security, and online security.

    Business Details

    Location of This Business
    500 Unicorn Park Dr Ste 300, Woburn, MA 01801-3345
    BBB File Opened:
    12/5/2006
    Business Started:
    1/1/1998
    Business Incorporated:
    1/1/2004
    Type of Entity:
    Corporation
    Number of Employees:
    239
    Hours of Operation

    Primary

    M:
    5:00 AM - 11:00 PM
    T:
    5:00 AM - 11:00 PM
    W:
    5:00 AM - 11:00 PM
    Th:
    5:00 AM - 11:00 PM
    F:
    5:00 AM - 11:00 PM
    Sa:
    5:00 AM - 11:00 PM
    Su:
    5:00 AM - 11:00 PM
    Business Management
    • Mr. John Hogan, Director
    Contact Information

    Customer Contact

    • Mr. John Hogan, Director
    Additional Contact Information

    Fax Numbers

    • (781) 508-1818
      Primary Fax

    Phone Numbers

    Customer Complaints

    53 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/04/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I have Kaspersky antivirus program since 2018. Just recently, in June, my protection was renewed for 12 months (with coverage from June, 2024- to June, 2025). Now, Kaspersky leaves the US market, and will not be able to support or update their software from September 29, 2024. I spoke with Kaspersky customer service today *************) and asked to issue me a partial refund, covering the period between September, 30, 2024 till June, 2025. I spoke with the person who had a very heavy accent. He informed me that refunds can only be issued within 15 days after the renewal. Any attempt to argue that Kaspersky charged me for a whole year but will not be able to cover me for a whole year, met the resistance and the same response that refunds cannot be issued after 15 days of transaction. Since it is not my fault that Kaspersky is leaving the US market and I want to stop the subscription because Kaspersky will not be able to cover me starting in September, I demand a partial refund that will cover the cost of protection from September 30, 2024 through June , 2025. ********* cannot just leave and take money with them, they should reimburse customers! My renewal order ID is ************
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    charles a

    1 star

    07/12/2024

    I learned that their products will no longer be distributed in the U.S. By the end of September their will be rolling out limitations to U.S. customers until their products no longer work. I requested a refund and was told they have a no refund policy. I literally have 891 days of their services left yet they will be keeping my money. go with a different company because they are utter s***

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

    BBB reports on known marketplace practices.

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