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Business Profile

New Car Dealers

Nucar Lannan Chevrolet of Woburn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a Chevrolet Trail Blazer for $23,000.00 on 1/2/24 They sold me a certified Trailer Blazer off the lot.My basic complaint is that they sold me a car that didnt pass inspection. I was under the impression that all cars on the lot should pass. I drove away without an inspection stickernot sure why they couldnt do itbut I left waiting for my registration (which they emailed me a few days later) and a few days later I went to have it inspected. The inspector said it would fail because of the tinted glass. I was shocked because they let me drive away with no concerns. They have the certified 172 point inspection. I wonder how thorough they are because in the Interior Inspection sectionthey reviewed the glass, windshield, and side windows they all got checked off. No concerns. But that was not the case.The action that I want them to take is to remove the tint and have the proper tint put on for *************. They said No, they wouldnt do thatthey dont do tintingI said I would take it someplace and they could reimburse me. Their response was that they lost money on this transaction already so wouldnt do that. I find that ridiculousif they lost moneythen they need to train their employees better. I purchased a car with certain expectationsthey failed. I have other issues with the overall service. Not knowledgeable of the product they sell, and I feel they are taking advantage of me.Customer # ******

    Business Response

    Date: 01/16/2024

    We apologize for any inconvenience regarding the tint on the vehicle.  We had you scheduled to come in on Saturday to remove the tint from your vehicle and get your inspection sticker.  We have reached out via phone to reschedule this service at no charge.  We don't do tinting at our dealership, and if you wanted to get tint done at another establishment, we would gladly reimburse you once we receive the invoice from the company.  Please reach out at your earliest convenience and we apologize for any confusion regarding this as customer satisfaction is our number one goal.

    Customer Answer

    Date: 01/16/2024

    I had planned to come down on Saturday but was instructed that the tint would not be covered and I wasnt going all the way down there for that but if youve confirmed that you will reimburse me for the timt then Ill be down on Saturday if its available to get an inspection sticker to remove the tint

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a **** ***** Trax at the end of June. It has been in the shop since Aug 3rd with no resolution in sight. I paid over $26000 cash and trade-in which includes additional warranties, sticker, excise tax, sales tax and gas. The radio unit is defective. This unit is the heart of the electronic functions for this car. The front camera is also defective which is also a key component to the safety features of the car. There are just over **** miles on this car and NO CAR PARTS AVAILABLE! I had the car for 5 weeks and they have had it for 7 weeks so far, with no ETA in SIGHT. I have been back and forth with Lannan, GM and the delayed car parts office of GM. They all say the same thing, no parts. They don't even address the radio issue, perhaps Lannan never ordered a replacement for that. Now that UAW is on strike, I'll never get the car back. I am angry and fed up and I want that car completely replaced with either the same car or an upgraded in the same color AND THE SAME PRICE.

    Business Response

    Date: 09/25/2023

    As an organization that cares about its customers and strives to provide best-in-class service, we are sorry to hear that you were disappointed with the service you received at our dealership.  While we are sensitive to your situation, we have ordered the parts in a timely manner on our end.  Unfortunately, as in the attachment you provided from ************** parts department they are on backorder with no estimated time for arrival. We apologize for the inconvenience and will keep you updated, on any information the ** provides.

  • Initial Complaint

    Date:04/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10, 2022 I wanted to buy a *** 5 series because my current car had broke down and I needed a replacement soon. ****(employee) let me test drive the car and I found it to be a perfect fit, no noises, rust, or check engine lights. When I went inside to fill out the paperwork he said that the car just went into inventory and it needed to go through the shop, so he made me put a 100$ deposit down to then resume the paperwork after the car was done being checked. After several calls to this dealship, no one could **** me an answer about this car, I emailed ************************* who said that she was going to update the information and see what was going on, however I never heard back from her either. I called **** and asked for my deposit back and he said he proccessed the request however I never saw that money go into my account. I called again in 2023 and **** stated that he doesn't know what happened with that request(he remembered our transaction), he said that he was going to look for the information and make sure I get my money back but after that, I never heard anything from them. This was an awful experience, especially when I needed a car soon. Also, transparency and communication are lacking on this location.

    Business Response

    Date: 04/03/2023

    We have reviewed this transaction, and the refund has been processed.  We apologize for any miscommunication during this transaction.

Nucar Lannan Chevrolet of Woburn is NOT a BBB Accredited Business.

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