Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband hired "New Palace Services Inc" on September 1st 2022 to finish our 800 square feet basement. The deliverables were to create a bedroom, office, full bathroom, work out area, a bar area with an island. We also discussed what kind of finishing that we wanted for the floor, stairs, crown moldings, storage shelves. Our home is 6 years old. I asked Deivde, the business owner, to finish the basement so that it looks like an extension of our home with ******** window, same doors, same paint color, and customized bar area, wainscoting etc...He gave us a quote for which 99% payments were paid prior to the finish work. I later learned that it was customary that 30% of the payment is supposed to be due after the work has been completed. On several occasions, I told Deivde that I needed the basement done by Thanksgiving as we had family coming over. He said without a permit, he can do it in 30 days. We said we're doing this job only if he pulls a permit. In this case, he said it will take 6 to 8 weeks. Today March 13th, the basement is not completely finished and he said he will not do anymore work if we don't pay him the last $2,000. We've already paid Deivde 99% of the contract. He hired a number of immigrants who do no speak English, and were not qualified to work in our basement based on the horrible jobs that they did. Deivde was never there to supervise the job. We have requested on many occasion for Deivde to give us 24 hour notice if he or any of his subcontractors were coming to house so we can make plan to give them access. Instead he repeatedly call or text me "can you open the door?" Many times we were not home because we had no prior notice. He rarely told us who was coming and what type of work they would be doing in the basement. At this point he simply decided to NOT complete the job and NOT to fix the bad job he and his contractors did. He ainstalled damaged cabinets and trimmed works. The wall paint looks like it was done by a toddler and there is caulking everywhere because he and his people didn't cut the baseboards accurately. It looks like he got everything for free from a salvaged yard for the extensive damages in the cabinet and trims. We have unfinished bedroom closet, bathroom and stairs, bar, office. No space was professionally done completely and professionally. New Palace Services was referred to me as a "pro" on the ********* website. When I filed a complaint with *********, they attempted to contact Deivde to resolve the issues. He never responded to ********* to numerous attempts to contact him. As a result, ********* permanently removed his page as a "pro" from their site. He can never contact clients from their site again. He is incompetent, and deceitful.

  Business Response

  Date: 04/04/2023

  We made the pre contract based on the services she would like to be done. In our contract we have the payment divisions,wich will have to be made as described in the pre contract. If the client does not pay ,we cannot Proceed with the work. We removed the permit, we did the work as discussed with the City Hall and as discussed in the contract. We stop work  for non-payment. We waited for 30 days,we report to city hall that we were forced to stop work for non-payment. I explained to the client that we would no longer be able to continue the work unless she make payments was made in accordance with the payments schedule written in the contract. Costumers made extra work demands that were not in the contract. I said I wouldn't do any extra work that wasn't in the contract. When she saw that I really wasn't going to do it. She asked me to go back and finished only what was in the contract. She only paid me half of what she owed me. I report her to ********* when she stopped paying me and wanted me to continue working. I decided to finish the job on my own. New Palace Service's Inc employees felt uncomfortable with her husband's aggressive speeches and comments. And they became more uncomfortable and especially afraid after they saw that her husband's has guns at home. My permits were all signed by all the spectators. And as proposed in the contract. After I had done all the work and done the final inspection I asked for my payments and they didn't pay me and threw me out the house. We was obliged to report again to ********* and now to you guys. We are feeling the Delcarme is trying to take advantage and harm me in every possible way. And she's being racist when they describe immigrants and non- English speaking. She says this only because they have a bit of an accent when the speaking English.  The extra works she still owes me: Egress Exist, cabinet and HVAC system installation. All my sub contracts and works it's full pay from New Palace Service's inc. All the material the we provide it's all pay by was and is from: **** *****, ******.  I can provide all the received if necessary. 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ***************

  Customer Answer

  Date: 04/11/2023

  Deivde is lying and I can prove it. 1) As the contract shows, we sign a work order for $65,000 to New Palace to finish our business that included ygress and HVAC. Prior to the Ygress, his cost estimates was $56,000. As of to date, we have made a total payment of $63,000 to New palace with $2,000 remaining after the job was completed and reviewed by me and my husband. David denied a walk through with us until we paid him the last $2,000. I refused because he had not completed the job that we already paid him $63.000. Deivde is very conniving. He structured the contract to be paid upfront because he knows he wasn't going to finish the job.

  He lied about contacting *********. I have email from the company stating that Deivde never reached out to them to resolve this issue so he is permanently banned from using *********. Asked Deivde to provide the "extras" he supposedly provided? There was NO extra. If there was any extra, it would be the large entertainment center, an office chair and a storage bench that we gave him among other things from our basement. Deivde provided nothing extra. He didn't even finished the jobs that we paid him. In fact, I have communication, that his employees have left our house opened on a few occasions, that his people had damaged our sprinkler systems and a bran new walkway we had just put in. On Saturday November 26, Deivde asked for $4,000 check. I had already paid him a total of $59k. I told him that I wouldn't write another check because after paying $59,000, we had no electricity, no plumbing, walls weren't painted, no bathroom, no bar, no bedroom. Nothing was done. I sent several communications that went unanswered. On 12/14 because we needed the basement finished for my mother. I wrote the $4,000 check for a total of $63,000 out of $65,000. That is when he installed damaged cabinets, unfinished baseboards, electricity and plumbing. Then he requested the last $2,000 and informed us he won't do anymore job unless we pay him in full which is against the contract.

  Another lie. My husband was rarely at home and had very little interaction with Deivde and his contractors. He didn't bother to interact with them because they didn't speak English. I was the one home all the time. My husband was there during inspections because Deivde's incompetence in this line of work. I've never in my husband's safe and have no access to it. I would like Deivde to explain how he knows what the content of the safe. Did he or his people broke into the safe to view the content? Please describe those guns and provide proofs of those guns my husband supposedly have over the house. If there was anyone unsafe it was me. You sent a bunch of strangers to my doors without prenotice of who they are, their names and what kind of jobs they were doing. You were never when I am in my house alone with a bunch of men that I don't know and never there to supervise. So please spare me the victimhood of being scare when you my safety at risk for 6 months. What background checks did you do on these subcontractors you sent to my home. Please provide copies. Were they legal to work in the US? Provide proofs.

  I am a black immigrant who came here without speaking English and had to learn & speak with accent. So anyone who wants to provide service in the US, should have the basic English. That doesn't make me racist. You perhaps. That makes me sensible. You contractors didn't speak English at all. They were using google translate to communicate. We owe you nothing but the remaining $2k. We paid you $63k  for ygress, HVAC and you gave us damaged cabinets. You do owe us many unfinished and badly done business. I have proofs and will provide upon request.

  Business Response

  Date: 04/26/2023

  We made the pre contract based on the services she would like to be done. In our contract we have the payment divisions,wich will have to be made as described in the pre contract. If the client does not pay ,we cannot Proceed with the work. We removed the permit, we did the work as discussed with the City Hall and as discussed in the contract. We stop work  for non-payment. We waited for 30 days,we report to city hall that we were forced to stop work for non-payment. I explained to the client that we would no longer be able to continue the work unless she make payments was made in accordance with the payments schedule written in the contract. Costumers made extra work demands that were not in the contract. I said I wouldn't do any extra work that wasn't in the contract. When she saw that I really wasn't going to do it. She asked me to go back and finished only what was in the contract. She only paid me half of what she owed me. I report her to ********* when she stopped paying me and wanted me to continue working. I decided to finish the job on my own. New Palace Service's Inc employees felt uncomfortable with her husband's aggressive speeches and comments. And they became more uncomfortable and especially afraid after they saw that her husband's has guns at home. My permits were all signed by all the spectators. And as proposed in the contract. After I had done all the work and done the final inspection I asked for my payments and they didn't pay me and threw me out the house. We was obliged to report again to ********* and now to you guys. We are feeling the ******** is trying to take advantage and harm me in every possible way. And she's being racist when they describe immigrants and non- English speaking. She says this only because they have a bit of an accent when the speaking English.  The extra works she still owes me: Egress Exist, cabinet and HVAC system installation. All my sub contracts and works it's full pay from New Palace Service's inc. All the material the we provide it's all pay by was and is from: **** *****, ******.  I can provide all the received if necessary.