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Business Profile

Moving Companies

College HUNKS Hauling Junk & Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

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Complaint Details

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  • Initial Complaint

    08/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The workers that came to remove my sofa and loveseat. They quoted my husband and myself 219$$$. They brought the sofa and loveseat downstairs. When they came back up they said the furniture is stackable so we'll only charge 149$$. They then brought down all the cushions, when they came back up they requoted us for 369$$$. The mover had such a strong odor of alcohol, it smelled in my home for about half hour. Now, when my husband asked them why did the quotes keep changing. You came up here and told us it was stackable so 149$$, because they don't get paid hourly so it didn't matter. My husband was only inquiring about how it went from 219$, to 149$, and finally 369$$. The mover cursed at my husband, I don't ********* what you heard. His fingers pointing in my husband's face not more than 3,4". From his face. Threatened both of us because he said again," ************************. ILL TBROW YOUR FURNITURE IN THE STREET.*************!! I reported this driver to the business with no response. I have video of this occurrence as I always video strangers coming into my home. As soon as they realized.my phone was recording all this, their attitudes totally changed. I'm so sorry I disrespected you in your home, I'm sorry I Threatened you. I also have video of him stating the reason for only charging 149$$. He completely lied, and I have proof. My husband paid the 219 because by this time I was actually afraid of what they would do so I told my husband please pay them, I'm in fear.

    Business response

    09/19/2023

    This complaint was resolved and a refund $149 was hand delivered on the morning of 8/18/2023.  We question the customer's account of the events as we have never had a complaint of this nature and is completely out of line for this company, especially the accusation that an employee would drive drunk.  We would not be in business long if we let our drivers drink on the job.  Also, it is completely inaccurate for the customer to have said they have no response from the company.  We issued a complete refund, hand delivered within a day of the incident.  Upon receiving the refund, the customer signed a release acknowledging that the matter was resolved.  

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BBB Rating & Accreditation

A-

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Contact Information

12 Jacques St.

Worcester, MA 01603

Visit Website
(774) 208-0680

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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