Complaints

This profile includes complaints for Mosquito Mary's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mosquito Mary's, Inc.

  PO Box 694 Wrentham, MA 02093-0694

• 

  Mosquito Mary's, Inc.

  23 W Bacon St Plainville, MA 02762-2437

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mosquito ****'s use to treat my yard for mosquitoes. after I terminated my account they did one last treatment without my consent .I called and complained they apologize and told me to disregard. Mosquito ****'s been harassing me via email to pay them.I don't want they're mistake to ruin my credit.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Mosquito Marys services sometime last year and they were great. However, this year their treatments have been inaffective. I have had technicians pull up to my house and not perform the service but charge me as if they did. That was resolved and a week later they sent someone else out. I have had a large amount of mosquitos still present even days after their treatments and only seemed to be getting worse. I even spoke with a technician about the issue and pointed out areas of concerned and he said he would spray and they were using a new chemical mix that works better. Well it didnt. I would be outside for no less than 10 minutes and would come in with multiple bites. I expressed my concern and simply asked for my last 3 treatments to be refunded as they were not working and also cancelled my membership. While waiting for approval on the refund I received an email telling me the refund was denied because they performed the treatments in a timely manner negating the fact that they werent working at all. I decided to get my bank involved as I did not receive services promised or satisfactory and during the dispute they decided to charge me again rather then resolving the claim with the bank and charging me an additional for a total of $89.99. I am simply asking for my last 3 treatments plus the fees to be refunded and to move on. This refund is $63.99 x 3 plus the fee they added of $25 for my claim.

  Business Response

  Date: 09/14/2023

  Dear ****,
  We appreciate your communication regarding your recent experience with our services, and we take your concerns seriously. After conducting a thorough review and considering all the facts, we would like to address the issues you've raised.

  
  Firstly, we apologize for any misunderstanding regarding the effectiveness of our treatments this year. We value your feedback, and it's important for us to ensure that our services meet your expectations. However, based on our documented communication history and the information provided, it appears that there was no prior communication from you indicating that the treatments were not meeting your expectations. This makes it challenging for us to address the concerns effectively.
  Regarding your request for a refund for the last three treatments, we understand your perspective, and we want to work towards a fair resolution. However, we have taken into consideration the circumstances surrounding the dispute with your bank. As you mentioned, a chargeback was initiated by your credit card company due to a dispute filed on your behalf. In such cases, a fee of $25 was assessed as a result of the chargeback process.

  
  We want to ensure that we address your concerns comprehensively and fairly. While we are unable to refund the last three treatments at this time, we would like to invite you to reach out to our customer service team to discuss any remaining questions or concerns you may have. We are committed to providing assistance and clarification as needed.
  Once again, we appreciate your communication and apologize for any inconvenience you've experienced. Our goal is to maintain transparency and fairness throughout the resolution process. If you have any further questions or require additional information, please do not hesitate to contact our customer service team at ***************** Email/Phone Number].
  

  Sincerely,
  ***********************
  

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told after the first treatment that it will get them out there nest and then the second treatment will get the mosquito away 85 percent so after the 2nd treatment I still had the same issue I couldn't go outside pass 5 pm so I attatched the email that said after the 2nd treatment your see a big difference and after my third treatment my yard was worst but was supposed to be 100 percent I emailed them asking for my money back they said they can't and I wouldn't see any improvement untill the 4th treatment. so to me it's a scam and lies I would like my money back and this business penalized because they are lying and scamimg people I have more emails I can attach if need be thank you sign *****************

  Customer Answer

  Date: 08/24/2023

  I have not heard from the business in response to my complaint. I haven't heard back I would like my money back 

  Business Response

  Date: 09/14/2023

  Dear ******,

  
  We appreciate your feedback regarding your recent experience with our mosquito control services, and we understand your concerns. We take customer feedback seriously, and we want to address the issues you've raised in a transparent manner.

  
  Firstly, we apologize for any confusion or misunderstanding regarding the expected outcomes of our treatments. Our goal is to provide effective mosquito control, but it's important to note that the effectiveness of mosquito treatments can vary based on several factors, including the severity of the mosquito population and the timing of treatments.

  
  While we aim to reduce mosquito populations significantly, it's important to clarify that we never claim to completely eliminate all mosquitoes, as it is virtually impossible to achieve a 100% reduction. Our approach is to reduce mosquito populations to a manageable and more comfortable level, allowing you to enjoy your outdoor spaces.

  
  We apologize if there was any miscommunication or unmet expectations regarding the number of treatments required to achieve the desired results. It is true that when starting our treatments later in the mosquito season, it can take up to three treatments to notice a significant difference in mosquito activity. Mosquito populations can be resilient, and it may take some time for our treatments to fully take effect.

  
  Regarding your request for a refund, we understand your frustration, and we apologize for any inconvenience you've experienced. We appreciate your patience in giving our treatments a fair chance to work. While we cannot issue a refund at this time, we are committed to working with you to address your concerns and ensure that you receive the level of service you expected.
  We value your business and take your feedback seriously. If you have additional emails or information you would like to share, please feel free to do so, as it can help us better understand your specific situation and improve our services.

  
  Thank you for bringing this matter to our attention, and we look forward to working with you to find a resolution that meets your satisfaction.
  

  Sincerely,
  *****************************
  

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/11 make payment as prepay for full season of treatment 4/18 first call to see when treatment will begin, since mosquito season started in March, no call back 4/22 called again, no response 4/26 call again to follow up, am told they will be there Friday the 28th 4/28, no one arrives, no call, no notice- since no one is answering, I call in the office and cancel my account, told OK by customer service all is cancelled and we will refund you shortly 5/4 call into office to see status of refund, am told its still processing 5/8 call into office to get an update, leave a message, no call back.5/9 another call into office, no answer 5/11 I make another call into office, no answer, left message 5/11 later in day receive a call from someone ** of ops he asks me to confirm I want to cancel, I say yes. He says we totally understand, we will issue refund today now and it should be processed in no more than 72 hours.5/17 far more than 72 hours later, call into office asking for update and am told again they will take a message and someone will call me back.5/18 still no call back and far more than 72 hours later, there is still no refund and my balance still shows active on their website. I call back the ** of Operations number demanding an update. He now says well, it processes in 72 hours and then it takes more time to go out from there. I tell them that this is completely unacceptable, where is my refund. He walks into the accountant office and relays from her over phone to me that apparently a check has been cut, and is in the mail on way to my house it should be there Monday the 22nd. Almost a month now since I formally cancelled the account and told a refund would be issued.5/22 comes and goes, no check.5/23 comes, still no check, I look online and my mosquito Marys balance shows $0 for the first time.5/24 still no check or update, called office again, again no answer told to leave a message.

  Customer Answer

  Date: 06/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mosquito Marys showed up and sprayed my yard when they were told I would not be using there services anymore. I informed them via telephone and via email which they wrote back and confirmed my desire not to use them. After many calls and chasing them they sent me an email on April 27 telling me they would send a refund as they debited my checking account. I have called 3 times since asking to speak with a manager and the representative lies and says I will have someone call you back. They are a very sneaky and not be trusted company. I want my refund of $64.00.

  Business Response

  Date: 09/14/2023

  Dear *****,

  
  We appreciate your communication regarding your recent experience with our services, and we understand your concerns. We sincerely apologize for any inconvenience you have encountered, and we want to address the issues you've raised in a transparent and efficient manner.

  
  Firstly, we regret the misunderstanding and the service visit that occurred after you had requested the cancellation of our services. We take service requests seriously, and we apologize for any lapse in communication that led to this situation. We acknowledge that you informed us via telephone and email about your desire to discontinue our services.

  
  Regarding the refund for the treatments applied, we want to assure you that we take your request seriously. Our records confirm that you refunded. We are pleased to note that the refund of was processed and fully refunded to you on September 6, 2023.

  
  We appreciate your patience in this matter, and we're glad that the refund issue has been resolved to your satisfaction. We value your business and are committed to providing excellent customer service. If you have any further questions or require additional information, please do not hesitate to contact our customer service team.
  Thank you for bringing this matter to our attention, and we look forward to serving you effectively and meeting your expectations in the future.
  

  Sincerely,

  *******************************
  

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Louis

   

   

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use their service no problems. My bank account was over drawn looked at my account and noticed they were charging me plus charging me for another house on the cape. It totaled $240. I asked for my money back they said they would do it with in 7 days that was 2 months ago. I must have called 20 times and get the same answer Ill have a mgr call you. No one calls me back.

  Business Response

  Date: 10/13/2022

  Good ********************

  This has been brought to the corporate offices attention this morning. Based off of the conversation we had with you we are hoping this matter has come to a satisfactory resolution. Our company strives for our customers satisfaction and we hope we have met that with you today. The refund in the amount of $293.97 in the form of a check has been picked up by the letter carrier this afternoon and is on its way to you.

   

  If there is anything else we can do for you, please reach out at any time.

   

  Sincerely,

  **** & *****