Business ProfileforPreston Chevrolet Of Aberdeen

Early in July, I had my 2002 Vette towed to JP CHEVROLETE for service as it would not start and maintain an idle. When I experienced the problem previously, I brought it in, it was fixed, and it cost me $500. On July 18, I telephoned Bob about the status of my Vette and the bill. Bob said the bill could be $1,200; I asked about my senior/military discount. He said the bill could be $1,100. I said that was still a bit steep. On August 12, I telephoned Bob about the progress he was making. He said that he and his crew were still trying to locate what was causing the problem. On August 22, Bob stated, "We are still trying to fix the Vette." On September 2, approximately 48 days later from the drop off, Bob called and said they could not fix the Vette; he followed by saying it would cost $1,300 to get it fixed. I thought that was strange as it was not fixed. Bob continued by suggesting that I take the car to Gallant Automotives. On September 13, my wife went to JP Chevrolet to meet the tow truck and retrieve the Vette. The bill Bob presented to her was $1,370.26. She questioned possible missing details on the invoice. Bob wrote a couple things in and presented the bill for payment. My wife paid the bill and followed the tow truck and the Vette to another dealership. At the new dealership, the technician suggested I remove the fender liner from the passenger seat and put it where it belonged. (It came from JP that way.) On the next day, September 14, one day later, the service advisor at the new dealership informed me that I needed a part, and it would take several weeks to get it. I approved the purchase; the part was delivered, and the repair completed. Now, the Vette is running and in great shape thanks to the current technician. One could surmise that the problem with the Vette at the previous dealership may have been due to an inexperienced staff. However, it is due to this disastrous experience that I am requesting a refund of my payment.