Reviews

Review Details

• Review fromYvonne H.

  Date: 03/20/2025

  1 star

  Yvonne H.

  Date: 03/20/2025

  EcoShield is a company that makes promises it doesnt keep and then punishes the consumer for not meeting standards. In December 2024, a technician was supposed to perform services. The technician came out, rang the doorbell, and then proceeded to sit in the truck for ***** minutes without performing the service. When I contacted EcoShield to dispute the charge on my credit card, they refused to waive the fee for non-performance and continued to provide the same pre-text speak. This company does not provide the promised *********** a separate service call, a technician left a card to indicate they completed the service. I wasnt home, so please explain to me how service can be performed when there is no access to the house or backyard. Unfortunately, I can't give this company a negative number of stars!
  

  EcoShield Pest Control North DC, LLC

  Date: 03/24/2025

  Hi ******,

  Thank you for taking the time to share your experience. We truly appreciate your patience and feedback. While we regret any initial hiccups in communication and preparedness, were glad to hear that our team worked to resolve the concerns and that ***, ******* **** and ****** provided a thorough service.

  Your insights are valuable in helping us improve, and wed love the opportunity to address any remaining concerns. If theres anything else we can do to ensure your complete satisfaction, please reach out to us at ***********************************************.

  We appreciate your business and your thoughtful review!

  Customer Feedback Team

  Yvonne H.

  Date: 04/07/2025

  As previously stated, the company NEVER performed the service. This is a poorly managed company that is only about money and not providing quality service.

• Review fromTCHINDA M

  Date: 01/04/2025

  1 star

  TCHINDA M

  Date: 01/04/2025

  Warning: Avoid This Company! This company engages in fraudulent and predatory practices designed to exploit unsuspecting consumers. Key Issues: Deceptive Contracts: They falsely claim you're signing up for a one-time service but lock you into a year-long contract with hidden terms. Fraudulent Billing: Services are performed without your consent, followed by inflated bills. Attempts to cancel incur hefty fines. Aggressive Tactics: They threaten collections action if payments are disputed. Actions to Take: File complaints with the Better Business Bureau (BBB), FTC, and your state Attorney General’s office. Warn others and avoid engaging with this company. Stay vigilant and protect yourself from their unethical practices!
  

  EcoShield Pest Control North DC, LLC

  Date: 01/08/2025

  Hi Tchinda,

  Thank you for sharing your concerns. At Ecoshield Pest Solutions, we are committed to maintaining transparent communication and providing exceptional service to all our customers. While we aim to deliver the highest standards in pest control, we take all feedback seriously and want to ensure your concerns are properly addressed.

  Our agreements are designed to clearly outline the terms of service, and we take steps to ensure that customers fully understand these terms at the time of signing. We encourage customers to reach out to us with any questions or concerns about their agreements.

  If you feel there has been any misunderstanding or issue with your service, we’d like the opportunity to resolve it promptly. Please contact our Customer Feedback Team at [email protected] so we can investigate the details of your situation and work towards a resolution.

  We value your feedback and appreciate the opportunity to improve.

  Sincerely,
  Customer Feedback Team

• Review fromRachel W

  Date: 09/26/2024

  1 star

  Rachel W

  Date: 09/26/2024

  Too bad the rating system doesn’t allow for zero, or more appropriately, negative stars. I will never understand how human beings will intentionally harm others for the sake of profit. But that is EcoShield’s business model. They are absolutely unconscionable. They blatantly lie to customers to get them into a contract that EcoShield subsequently breaches by failing to show up or complete services they’ve promised, and then by making it so extremely difficult to communicate with them that you have no choice but to cancel, for which they will then charge you a hefty cancellation fee. Do NOT accept this. After another no-show today, I called to tell them that either they would reschedule a technician to come at the exact time I wanted or I would cancel. Needless to say, they either couldn’t or wouldn’t schedule that appointment. So I told them I was cancelling. They tried to persuade me to stay, offering a significant discount for services that would become my permanent rate, but it just is not worth it to me to continue to have to deal with their abominable “customer service.” When I didn’t accept that offer, they tried to insist that I would be receiving a final invoice for $150, repeating over and over again that they checked my account and that was in my contract. I kept responding back that they were the ones who broke the contract with their no-shows and continuous pattern of unprofessional, unethical behavior. I told them they could repeat to me the same thing as much as they liked because I can and would do the same. I remained adamant that the only thing that would satisfy me was an email confirming the cancellation and that no further charges would be applied. Finally they gave in, and I made them wait until I received the email. I suggested they find another job if they didn’t want to continue working for frauds.
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi Rachel,

  Thank you for taking the time to share your feedback. We take customer concerns seriously and are committed to delivering a reliable and positive service experience. Your description of the situation is certainly not reflective of the standards we strive to maintain. 
  
  We work hard to ensure our customers are fully informed of their service agreements at the time of sign-up, including any cancellation fees, which are outlined in the contract. Additionally, we do our best to accommodate service scheduling, though there are times when unforeseen circumstances may cause delays or rescheduling. 
  
  It is our priority to address any issues our customers face, and we're glad to hear that your concern was resolved in the end. We would like the opportunity to look further into this matter and ensure all aspects were handled properly. Please feel free to reach out to our feedback team at [email protected], so we can work toward a satisfactory resolution.
  
  Thank you for bringing this to our attention.
  
  Best regards,  
  Customer Feedback Team

• Review fromCraig F

  Date: 09/13/2024

  1 star

  Craig F

  Date: 09/13/2024

  EcoShield is the hardest company to deal with! I completed my one year service and notified them that I wanted to stop service and they simply do not know the word "no". They showed up for a sixth service when I was not home and then billed me $170.00 which I did not pay. After talking with 5 or 6 people who talk over you on the phone and are incapable of listening to you, I requested to talk to a manager thinking it would be a better experience and it was just more of the same. He reduced the service fee $40 and told me "take it or leave it, that is the way it is". I can't believe they are in business after treating customers this way. Oh and by the way, its very expensive and cannot rid your home of sugar ants!!
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi Craig,

  Thank you for sharing your experience with us. We’re sorry to hear that your interactions with our team were not as smooth as expected. Our goal is to provide clear communication and efficient service, and it seems we fell short in your case. 
  
  When it comes to service continuation after the initial agreement period, we aim to ensure all customers are fully aware of scheduling and service protocols. We would appreciate the opportunity to review the details of your account and clarify any confusion regarding the final service and billing. 
  
  Your feedback about your interactions with our team is important, and we will ensure that it is addressed. Please reach out to our feedback team at [email protected] so we can further investigate your concerns and work towards a resolution that meets your expectations.
  
  Best regards,  
  Customer Feedback Team

• Review fromKelly L

  Date: 09/03/2024

  1 star

  Kelly L

  Date: 09/03/2024

  Do not **re t**s company EcoS**eld. They lie and customer service is rude and full of S**t!! They tell you that you will pay quarterly and then charge you two times in one month and wont give you your money back even though no one came to my house the second time and charged me $189. When I call to cancel they want to charge me an additional $150.00 . I should have stayed with ******** for $50 a month , i knew they were there and the bugs were gone! If i could select 0 stars I would but it makes me check at least one to continue Kelly L
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi Kelly,

  Thank you for your review, Kelly. We regret to hear about your frustration and want to assure you that we take customer concerns seriously. Our goal is to be transparent about all billing practices and service schedules, and we strive to ensure that customers fully understand their agreements. 
  
  We would like to investigate the situation regarding your billing and service to ensure everything was handled correctly and clarify any misunderstandings. Please reach out to our feedback team at [email protected] so we can address your concerns directly and work towards a resolution.
  
  Thank you for bringing this to our attention.
  
  Best regards,  
  Customer Feedback Team

• Review fromAndy H

  Date: 08/30/2024

  1 star

  Andy H

  Date: 08/30/2024

  Stay away from this company. This is a predatory company that will take advantage of you if they can. They completely took advantage of my 75-year-old mother by signing her up for pest control she did not need. Yes...my 75-year-old mother with dementia who lives alone. While trying to cancel the contract they demanded payment for the remaining services forcing a widowed, retired, woman to pay them. It's despicable that they took advantage of her and even worse that they won't waive their cancelation fee.
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi Andy,

  Thank you for sharing your concerns. We take these matters very seriously and want to assure you that we are committed to treating all our customers with respect and integrity. Our team strives to ensure that service agreements are fully understood at the time of sign-up, and we regret that this situation has caused distress. 
  
  We would like to further review your mother's account to understand what occurred and to explore how we can help. Please reach out to us at [email protected] so we can address this situation directly and work towards a fair resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromMary Kaye S

  Date: 06/25/2024

  5 stars

  Mary Kaye S

  Date: 06/25/2024

  They came out and did what they were supposed to. I have a contract stating every 90 days, if I get charged more than that I’ll sick ******* *** on them. Both the sales rep Jack and the actual sprayer Andre were very respectful and kind. I have cameras so if they don’t actually do what they’re supposed to I’ll know. I hope the company is better now than when the other reviews were written. On ****** they have a 4.9 rating…,
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi MaryKaye,

  Thank you for sharing your feedback! We're glad to hear that your experience with both Jack and Andre was positive, and that the service was completed as expected. We appreciate your vigilance in monitoring the service and your confidence in holding us to our commitments. 
  
  We're continually working to improve our services and ensure that every customer receives the high-quality experience they deserve. If you ever have any concerns or need assistance with your account, feel free to reach out to our team at [email protected]. We're here to help!
  
  Thank you again for choosing EcoShield.
  
  Best regards,  
  Customer Feedback Team

• Review fromSean G

  Date: 06/21/2024

  5 stars

  Sean G

  Date: 06/21/2024

  Andre T. was super quick and professional! Thank you for your hard work!
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi Sean,

  Thank you for your kind words! We're thrilled to hear that Andre provided you with quick and professional service. We'll be sure to pass along your appreciation to him. If you ever need anything, don't hesitate to reach out—we're here to help!
  
  Best regards,  
  Customer Feedback Team

• Review fromJohn L

  Date: 06/18/2024

  5 stars

  John L

  Date: 06/18/2024

  Great service never no issues when they come by. I recommend service from them been with 3 different company’s by far the best one yet.
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi John,

  Thank you for your fantastic feedback! We're delighted to hear that you've had such a positive experience with our service and that we stand out among the companies you've worked with. Your recommendation means a lot to us, and we look forward to continuing to provide excellent service for you.
  
  Best regards,  
  Customer Feedback Team

• Review fromAngela M

  Date: 06/08/2024

  1 star

  Angela M

  Date: 06/08/2024

  **Review: Extremely Disappointing Experience with Ecoshield Pest Solutions** I am beyond frustrated with my experience with Ecoshield Pest Solutions. After multiple attempts to cancel my service, I found myself caught in a never-ending cycle of phone calls and broken promises. Each time I called to cancel, I was convinced to stay by their representatives, only to have the same issues repeat themselves. The final straw was a missed appointment—again—which left my pest problems unresolved. Despite numerous assurances, the service did not improve, and my pest issues persisted. To make matters worse, even after engaging a new provider who successfully addressed my concerns, Ecoshield continued to refuse my cancellation requests. They insisted I call them to discuss my decision, despite making it clear that I no longer wish to use their services and am not under contract anymore. When I did call, I was repeatedly transferred between departments, making the cancellation process unnecessarily difficult and frustrating. Additionally, I have sent multiple emails requesting that they no longer contact me via phone or text. Despite this, I keep receiving the same email from different representatives, asking me to contact them so they can "resolve" my service issues. I expected more from a professional company. The refusal to honor my cancellation request, the poor service, the endless department transfers, and the disregard for my communication preferences have left me extremely dissatisfied. I do not recommend Ecoshield Pest Solutions to anyone looking for reliable and respectful pest control services. Save yourself the trouble and find a provider who truly values their customers.
  

  EcoShield Pest Control North DC, LLC

  Date: 10/10/2024

  Hi Angela,

  Thank you for sharing your detailed feedback. We apologize for the frustration you’ve experienced, and we take your concerns seriously. Ensuring a smooth cancellation process and delivering consistent service are priorities for us, and we regret that this has not been your experience.
  
  We would like to review the issues you’ve raised, including the missed appointments and your cancellation request, to ensure that everything has been handled properly and that no further communications are sent to you unnecessarily. Please reach out to our feedback team at [email protected] so we can address your concerns directly and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team