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Business Profile

Auto Repairs

Criswell Collision Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was involved in an accident drop car off damage wasn’t completed and had to take the car back a second time. Which more damage was costed Truck was jam during pickup of car where the shop had to take it back to fix it During drive home air sound was coming from drivers door Drivers door won’t lock or unlock Drivers door makes motor sound and is off track

    Business Response

    Date: 11/16/2023

    Mr. Coleman,

    As we discussed on the phone we don't accept the premise that we caused any damage to this vehicle.  While we are always willing to discuss these matters with you or any customer, we have to draw the line at physical threats to employees. Again, as we discussed, it is never OK to threaten to assault one of our employees in a fit of anger and certainly not acceptable to threaten to "Break his jaw" as you said to our Collision Director in front of multiple witnesses resulting in a call to the Annapolis Police for our own safety. Nor is calling him a ***** acceptable.  While I appreciate your apology for doing that, it is not fair to ask our employees to go through that kind of ordeal again. As I said this relationship is fractured beyond repair and our business is concluded. 


    Steve ********* 
    General Manager 
    Criswell of Annapolis

    Customer Answer

    Date: 11/17/2023

    I am rejecting this response because: Words was said on both party’s police was called just to ask me to leave, i wasn’t trespass from property and the police was told of any threats no charges was issued. And as i told you on the phone the above issue don’t give your company the right to cost damage to a customer’s car and not wanna do anything about it cus of word exchange between myself and your employee. Like i said before if you don’t want me on the site understand my wife can deal with you and your company but this damage can’t just be dismiss

    Sincerely,

    **** *******

Criswell Collision Center is NOT a BBB Accredited Business.

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