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Business Profile

Electrician

WM Lawson Electric Contractor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They contacted us over a month ago and said they would be out in about 2 weeks, this was on 3/22/2022. Miss Utility has been out 3 times now on separate occasions to mark the ground for them. To date (4/25/2022) this company has not tried to schedule a date with us for them to come out, nor have they performed any work. They are contracted to do this work through Catalina Pools.

    Business Response

    Date: 07/18/2022

    Business Response /* (1000, 14, 2022/05/24) */ We are contracted through the pool company, and we do jobs in the order in which we receive them from Catalina. We communicate daily with the pool company on job statuses. We completed the rough in on our first trip, as that allows for the trench inspection to be completed and the job can proceed. We returned on 5/19/22, and the pool wiring is complete. Consumer Response /* (3000, 16, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) As i stated yesterday the job is not complete, they need to clean up their mess. They left trash in my yard and in my house. They need to come back and clean it up. Consumer Response /* (3000, 24, 2022/07/05) */ LC 07/05/2022 (BBB note): BBB ask that the business confirm that cleanup was done after the job was done. Business Response /* (4000, 26, 2022/07/05) */ Catalina Pools is responsible for removing all trash from the job site.

WM Lawson Electric Contractor is NOT a BBB Accredited Business.

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