Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve canceled the service because there was a significant decline in leads. They bill quarterly, so I had to wait 90 days to cancel, which I did. Then a month later after I canceled, live buyers still billed me. I had to call my bank and issue a stop payment for crying out loud! Ugh!! Then a manager called threatening me with collections when I stopped payments, and was very argumentative.

  

  Business Response

  Date: 12/10/2024

  We regret that the customer’s recollection of events does not align with the documented facts. To provide clarity:
  
  On July 10, 2024, ******** *. (www.****************.com) signed up for a managed Pay-Per-Click campaign with LiveBuyers, agreeing to an initial 90-day commitment period. Per the terms outlined in the signed contract, Terms of Service (TOS), and receipts, services automatically transition to a month-to-month agreement after the initial term unless cancellation is requested. ******** selected a quarterly billing cycle, which is reflected in the billing structure.
  
  Key Timeline of Events:
  November 11, 2024: The account entered a "Problem Billing" status due to a declined payment. Our TOS and contracts require a minimum of 48 hours’ notice to process any service cancellation, pause, or modification. We found no record of any cancellation email or phone call prior to this date.
  
  November 19, 2024: ******** contacted us—eight days after the account entered "past due" status—indicating dissatisfaction with service and requesting cancellation. It is important to note that at no prior point did Lawrence:
  Inform us of dissatisfaction with lead volume, Request assistance with campaign performance, or Attempt to address concerns with our team. When contacted on November 11, ******** advised us to retry the declined card on November 19. However, the payment still did not process.
  
  Subsequent Communications: Following the second failed transaction, our Member Services team reached out to resolve the issue. During this interaction, ******** used inappropriate language and refused to pay. When escalated to a manager, the conversation unfortunately continued in a hostile manner, resulting in the call being ended.
  
  While we understand Lawrence’s frustration, our policies are clearly outlined in the signed agreement and TOS. We made several attempts to resolve the issue amicably and address the account status. It is our standard procedure to initiate collections for unpaid balances when clients refuse to pay for services rendered.
  
  We remain committed to transparency and encourage clients to reach out promptly with concerns so that we can assist effectively.
  
  

  Customer Answer

  Date: 12/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:  I did call after my 90 day oligation was fullfilled and called muiple times after that.  I sent half a dozen emails requesting cancellation.  I tried mutiple times to cancel from their website.  They wouldn't let me cancel!  Additionally, if I fullfilled my quarterly obligation and it reverted to month to month then how would l possibly be in collections? My website was deactivated and leads were paused yet I was still receiving unauthorized attempts on my credit card.  Over 20 attempts.  Their team members said I couldn't cancel unless I paid them to cancel and threatened collections.  The manager offered no relief and threatened collection before hanging up on me.  I was treated very poorly and instead of an apology for the miscommunication with a offer for resolution I get this response implicating me to shoulder the blame.  If your service was how you stated then why I am here writing this?  I mean, your company, Livebuyers, is literally the only company I have written a negative review about and my first complaint ever with the BBB.  Clearly it is not how you say it is in your response.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Fall of 2023, Mike from LiveBuyers called with a great upgrade to thier platform. He claimed that he could generate as many seller leads in real estate that I and my licensed assistant ****** could handle. After 3 months, we received no quality leads. I called to cancel and ask for my 100% satisfaction guaranteed refund. Mike agreed but then asked if we would be willing to try the buyer side of the platform for free. They ended up continuing to charge my account and we received no buyer leads. In February/March I filed a dispute for the charges with my credit card company. Mike called and was furious in March of 2024. He said he would cancel my account and issue a refund reitterating that he was not happy. I didn't get the refund and they are still charging my account. I have left voice mails, emails and online customer support messages. On August 23, 2024 Joe called from Live Buyer. He explained that he wasn't the right person to clear this up but he would have someone reach out to me. That has never happened. I deserve a refund for all these reasons. They have not delivered as they promised. Joe's number 410-********. Mike's number 410-********. Live Buyer LLC 65 Old Solomons Island Rd #200, Annapolis, MD 21401 Solomons Office Center Closed · Opens 9 AM Mon (800) 349-4331

  

  Business Response

  Date: 10/31/2024

  Unfortunately, the client’s recollection of facts does not match our recorded calls and emails. We offered scheduled zoom support and more, to which ******* never responded or took us up on it. (See attachment).On October 7th of this year, the client input a cancellation request. On October 24th of this year(Yes just 7 days ago), A representative from our team, Diego P** spoke with ******* for about 50 minutes, walking her through her dashboard, leads, etc. Diego also offered to upgrade her to a newer design template, which she asked to think about prior to fully deciding to cancel. LiveBuyers has a strict no refund policy due to the pass-through nature of funding your adspend account. 
  
  As the client has disputed the transaction with their bank, we have lost the ability to issue a refund. Disputes immediately remove the funds in question from our account.
  
  We are sorry that the breakdown in communication occurred and wish ******* the best of luck in their next endeavor.

• Initial Complaint

  Date:09/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up through USHud Lead generation and was given the livebuyers website as a premium option for my purchase. I was served less than 1/3 of the promised leads that were given to me, and the return on my investment was zero. The leads were shady, and often with no direct contact info. And when contact info was given, they had no idea livebuyer was selling their information. I may ****** premier agent and convert 46% of my leads monthly. I canceled my subscription in one month before the end of the term, And was met with a response by the live buyer representative Mike H******, by being called a liar, and other narcissistic and verbally abusive responses. I make a very good living on my career, and have no need to lie about canceling my subscription to get my $1400 reimbursement back. they are obviously hard up enough to insult their consumers and are astoundingly capable of doing so with permission from the owners of their corporation. I’m absolutely disgusted at this web service and their fraudulent regeneration company.

  

  Business Response

  Date: 09/24/2023

  Multiple representatives from LiveBuyers asked the client to simply forward a copy of the email that she sent for cancellation. Client claimed according to her records, a cancellation email was sent on a specific date. We will gladly issue a refund to the client if she can literally click two buttons, and forward a copy of the email sent to us at [email protected]. We are a business, with terms of service, and cancellation policies. Our cancellation policies are simple; we ask for 48 hours notice prior to your renewal date in order to cancel an account. In this case, the client let us know multiple weeks after her renewal date, and has since failed to provide a copy of the email she claims to have sent for cancellation.
  

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Live Buyers did not hold up their end of the contract which was to supply 40 leads a month and a functional website from 9/19/22- 12/19/22. I tried several attempts to contact my rep Bryan S******* to resolve the issue and he never responded to my concerns. At that time I disputed the charge with my card company. Live Buyers deactivated the website. Live buyers never contacted me to resolve the issue and will not issue a refund to my card company. Management was supposed to call me, but they had a representative named Kendra call me to tell me they won't issue a refund. She cannot release her last name as it's private information. The company is a scam and will take your money and run. The website was not functional, could not be located on the web, and there is no communication.

  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 7, 2022/12/19) */ We received no indication of any dissatisfaction on the consumer's part until they disputed their transaction as "fraud". At this point all communication was forced to occur directly with the credit card company due to the disputed charge. As the money had been take from our account due to dispute, we ceased to render service. Had the client contacted Member Services by phone, email, or directly through the site we would have been eager to work with them. This post appears to be retaliation for the client's credit card company ruling that we are in fact a legitimate business with a viable product. Consumer Response /* (3000, 9, 2022/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent emails to my rep asking for assistance with the poor website and below set expectations on lead count. My emails were never responded to and my voicemails unreturned. The website was inactivated once I filed a claim with my card company in retaliation and no one from Live Buyers tried to contact me. I paid for a website and leads for 3 months and the website was only activated for a single month and it never functioned properly. I was told by Kendra that they cannot issue a refund because I went through my card company, but this is simply not true. Joe from Live Buyers told me I was receiving a refund and Kendra called to contradict that. I cannot get a truthful answer from anyone at the company. Live Buyers did not fulfill the contract or provide the agreed upon services and I am owed a refund. I was also told a manager would be calling me, but I never received a call. The above mentioned practices have left me concerned for other consumers that may try their services and it needs to be documented that this company is not trustworthy or truthful with their services. Business Response /* (4000, 11, 2023/01/06) */ On 09/22/22 Client ************ signed up for IDX Website, and Lead plan - (Our Grow Plan) - Targeting Buyer leads. Our Grow plan quotes FIFTEEN - FOURTY leads per month. We have a range to cover varying markets, and varying results. In the clients first 40 days of service, she received 9 leads. We have 150+ five star reviews because we provide excellent service - but our average client gives us an opportunity to rectify problems If/when they arise. The website was indeed only active for a month, because the client disputed the charge only 40 days into the 90 day service. Upon Loss of the chargeback, we received answered inbound, and reached out to the client un-answered as well. Consumer Response /* (4200, 13, 2023/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per Live Buyers response, I am entitled to a full refund. They have testified that within the first 40 days of my subscription that I received 9 leads when I was promised 40 leads a month. Live Buyers took my money but had no intention of upholding their contractual agreements. I have not received a refund, I did not have a functional website, I did not receive the service I was promised, and I would like to prevent any other consumer being victim to Live Buyers fraudulent claims. This is a very clear cut example of false claims made by Live Buyers. I have never received a call or email from the company attempting to rectify this situation. The one time my call was answered by Kendra, she was rude and provided me with a false email address to send my proof of communication attempts with my rep Bryan H*****. I highly question the validity of this companies 5 star reviews.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . On October 04, 2022, I signed an Agreement with Live Buyers LLC. Live Buyers did not uphold the agreement. I was told by the salesperson I would receive guaranteed 10 leads per month. I have received 6 in 2 months. All of the leads did not have a clue what I was talking about and 3 of them were very upset I had their information. The website login to the back office does not work and has not worked for over a month. I have called and emailed 3 times with no response. Per section 4 under the contract, they are to provide technical support in a timely and workmanlike manner. The current balance owed under the Agreement is $1,057.30.

  

  Business Response

  Date: 01/11/2023

  Business Response /* (1000, 21, 2023/01/05) */ We have communicated with the client and come to a pro-rated refund agreement that has was issued to the client on 12/08/2022.

• Initial Complaint

  Date:06/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the business 833.00 on May 23rd, it took over 10 days to get the site up and running, after they promised 3 days, the so- called buyer " leads" had no information attached to them, and as a result are useless. The sales agent Jordan misrepresented the total number of leads zi would receive. having me to believe it was 30 delete and 40+ buyers. in reality is only half of that. But after 3 weeks, only 2 sellers and 3 buyers delivered. These leads had no information which makes them useless. The site looks bad and is lacking 50% or more of the actual listings, the admin area is very hard to use, It does not import my own listings! I've submitted ticket after ticket, it's still non functional. The ads are now running in other parts of the country and now no leads in 5 days..

  

  Business Response

  Date: 06/21/2022

  Business Response /* (1000, 5, 2022/06/15) */ It is frustrating that the client has jumped from emails about her websites listings, to immediately posting a BBB review about our business. We have been nothing but communicative and supportive. Our normal quoted delivery time for a website is 5-7 business days, and 5-7 business days for an ad campaign. In this case, we had your website, and ad campaigns launched within 10 days(about 7 business days in total). This was even delayed due to DNS configuration bugs on the domains side, for *************.com (client domain). This particulars client's listings are not on their website because their broker owner/ brokerage does not syndicate their listings with *******. This is a free, zero cost option, and I provided ****** instructional videos for her broker on how to get their listings syndicating through *******.... And this BBB review was our response. We are a national channel partner with ******* for Listing data syndication, and manage over 3,000 real estate websites for agents and brokerages of all sizes, and no one has ever had an issue if we've had to have them add their listings into *******s Syndication.... I have personally offered to jump on multiple Zoom webinars with this client, and those offers have gone un-answered.... The client is claiming we are a bad product or service, but isn't willing to work with us! I would be happy to jump on a call with your broker, and personally walk them through the process of signing up for ******* syndication. Your website and ads launched 13 days ago and we have generated multiple leads in that time frame... All due services have been provided to the client, and we will consider this BBB review the clients written cancellation request. Due to the pass through nature of ad account funding, LiveBuyers is unable to offer refunds during billing periods.