Business ProfileforVision Innovation Partners

I spoke with a representative from my health care provider named ***** (*) from *** on 9/15/23. I was told I was allowed 2 pair of contact lenses a year, and my part of the coverage required I pay for the exam and sizing. So I made and went to this Eye Care business 10/6/2023, scanned my Drivers License and Insurance card upon arrival. After the exam and sizing were completed, I proceeded to checkout, not only did I pay the $250.00, I was informed I had to pay an additional $300. I asked about the $300 because of the insurance, and was told according to a supervisor at the business, this is indeed the total. So based on the fact that I did indeed receive their services, I stupidly decided to render the full amount, not knowing at that time, they had failed to run my insurance information through. I later decided on Oct 13 2023 to recheck with my insurance provider, I spoke with ******* (*) at *** and she restated that my obligation was just the exam and sizing @$250.00. She even put me on hold and checked with her supervisor, upon returning to my call she said she would request the refund. Both times I reached out to *** they had me hold while speaking directly to Eye Care business. As of today January 17, 2024 I haven’t received any refund of any amount!