Business ProfileforClearway Pain Solutions Institute

I am a 64-year-old man with chronic back pain, and bad hips. I am currently with Clearway Pain Solution and initially thought them to be the best ever. Until this week when I have been waiting for 6 1/2 days for the correct pain medicine to be sent to my pharmacist. I was supposed to receive a new prescription for pain medicine on July 18 after my visit with Dr. S...... On Monday, July 22nd, four days later a prescription was sent in. This is not my current medication, although it does appear on my chart of medications, it is clearly not what my records indicate that Dr. S..... is currently giving me. I called the office and informed them and requested to please resend my current medication.  It is six and a half days later, and my prescription has not been corrected, and I have been back-and-forth on the phone with Clearway Pain Solutions medication department. It seems that the office did what they could do to help me, but none of which got my prescription corrected. It is my understanding that the doctors move around from location to location and perform procedures and operations and are not always available. My issue is that Clearway Paint Solutions should have a process in place where a person's prescription shouldn’t take seven days to be corrected (when the Dr. returns to that location). Had this been just a month ago, I wouldn't have made it through this.  My blood pressure uses to rocket sky high due to pain levels and not having meds in two or three days. So this is Not A Complaint, but yet a review in hopes that they would re-visit their policy and procedures regarding prescriptions before something drastic happens to someone. The entire staff (Vicke, June, medication department, and others) and definitely Dr. S..... all are EXCELLENT, and I am happy to be accepted into their establishment. Even with this current situation, I still will have to give Clearway Pain Solutions a five-star rating. Thanks!!! ****** ******