Business ProfileforDream Yacht Charter

August 21-25th 2023 we reserved a boat with a captain through Dream Yacht Charter in Warwick RI for 5 nights with our family and hired a captain. we spent 8,828.56$ on this trip. When we got to the boat for the departure the boat stunk like sewage. the base manager, James *******, told us the boat had a problem on its last charter and they fixed the issue. Well, the issue was still an issue since the boat stunk and we could not be in side the boat, only outside since the smell was so bad. We wanted to just leave because of the smell but the base manager promised us that if we got the boat off the dock and got air moving through the boat the smell would go away. We had hired a captain through Yacht Charter for our trip, Eric ******, and he was present for all these promises , As was my 24 year old daughter, ******* *******. We decided, since it was our family summer trip, to try his recommendation and take the boat out on the water and see if air moving through the boat would take the smell away. It of course did not. we spent one night in Newport, RI and turned right around at 6 AM the next day to come back to the base in Warwick RI. we got off the boat, tipped the captain for his efforts and left. the Base manager was not present when we got back to base and we left. I called him immediately and he again promised us he would make thing right. once home I immediately called the company I booked the trip through and they said you make a claim on line and we would hear from the company. well, days then weeks, now months later I have never heard from the company. the booking agents will not take my calls or return my calls. I spoke with the captain Eric and asked him to write me something up stating that the base manager promised us a full refund and he said he would, but has not and now also doesn't take my calls. then in the mail I received a copy of the contract and in highlighted small print it was highlighted that if I took the boat off the dock that I was approving the boat was in workable condition. So the base mange, James , basically duped me. he knew that if he could get us to take the boat even at all off the dock that I was approving the boat. He did promise us a full refund if the boat issue did not resolve in front of others, however, I did not get him to put it in writing. please call me with any questions. I have a recount the day from my daughter as well, along with a short video and photo of us literally sleeping the one night on the outside of the boat. thanks you very much, ******* *******